“Thanks to Leighann Tan — she has been very helpful in assisting me to get insurance that covers pre-existing conditions. I was having a hard time because, in my country, no local insurance covers pre-existing conditions. She has been very patient in answering all of my questions. I hope the VUMI insurance introduced by her will provide good service.”
“Seeing wrong numbers in my report really worried me. I wrote to Celineeloninc.org and explained everything in detail. They were kind and fixed it fast.”
“When I reached out to Thomas Mitchell, I was emotionally and mentally drained. The delays and confusion from the platform’s regular support had left me stuck for far too long.
Thomas approached my case with professionalism that immediately set him apart. He asked the right questions, communicated clearly, and followed up consistently. Within a short time, not only was the issue resolved — but I felt genuinely supported through the entire process.
His patience, attention, and commitment reminded me that great service isn’t just about solving problems — it’s about caring for people.
Thomas and his team deliver results that speak volumes.
#ResolutionExperts #TechCare #CustomerEmpowerment”
“It was an absolute pleasure working with Alex Ip who helped in securing travel medical insurance for my colleague. Alex is very helpful, supportive, patient and followed up promptly. Even when he was on leave, he ensured he connected me to his colleague, Floria Hu to help and guide me in every way. I am very delighted with the service provided by both Alex and Floria. Will highly recommend them.”
“I had a great support from Ricardo and was able to find the right match for my family after several iterations from our side to find the right choice. Thanks!”
“It’s hard to find people who truly care, but Harry Lucy and her team do. They treated my situation as if it were their own, with kindness and precision. Their professionalism never wavered even once. They were clear, reliable, and incredibly supportive. I’ll always appreciate how they restored my confidence and peace of mind.”
“I had an excellent experience working with Alex from Pacific Prime. He was incredibly helpful, responsive, and knowledgeable throughout the entire process. He provided a clear and comprehensive comparison of the top global health insurance options, which made it so much easier for me and our Execs to make an informed decision. What impressed us even more was his commitment — even when he was on leave, he still took the time to respond to our queries and emails. Every question we had was answered promptly and clearly. We truly appreciated his professionalism and support. Looking forward to doing more transactions with him in the future — highly recommend!”
“I have been dealing with Alex to finalise my Now Health insurance, he was amazing, his support, messages and information has helped me pick a great health insurance.”
“Their quick response was reassuring. What impressed me most was their patience—they carefully listened and didn’t rush through the process of understanding my case.”
“Great service from Leigh Ann, super responsive to all inquiries and supportive with all steps in guiding me to get the OSHC insurance plan set up. Thank you Leigh Ann, definitely recommend going w/ Pacific Prime. 🙇♀️”
“Thank you Leigh Ann Tan, for your prompt response, follow up and support in providing us with the information that suited our requirements for Travel Insurance. We will definitely recommend Pacific Prime to our family, friends and wider community.”
