“A month after I received my parcel Packlink charged me an additional £160 as they say that my parcel was bigger and heavier than what I paid for. The only way to prove them wrong is to send them pictures of the measurements and weight of my parcel, which obviously was not possible for me to prove after a month of receiving the parcel.
I was never notified of any problem with my parcel during the transportation, therefore no reason for me to take any pictures when I received the parcel.
I do feel that I've been robbed and that I don't have any way to fight this unjustified charge.
Very disappointing, will avoid them at all cost”
“HERMES/PACLINK LOST A PARCEL BETWEEN DROP OFF AND HERMES HUB. Parcel was tracked from drop off shop collection and has stayed the same since then. It is proving nearly impossible to get contact with Packlink and Hermes just refer you to Paclink.
I will never use their service again I would rather pay for a more expensive service who honours their commitments.”
“Sent a package worth £130 through PackLink and was immediately "lost" once it was picked up from the drop-off destination by Hermes. They have offered me £25 in what they call adequate compensation even though the value of the item was over £100 more. Will not be using their terrible service again and would advise everyone to stay clear.”
“The service was so easy to book but once they took my belongings it turned into hell. One third of luggage lost and two thirds damaged. Did the claim form and two months later no sign of any compensation & they give no updates. This has been the most upsetting awful experiences ever for me. And you can’t reach anyone. I’ve no hope of ever finding my boxes or being compensated. NEVER EVER EVER AGAIN”
“Terrible. After 2 years working with Packlink they have robbed me. I sent a 0.16 kilo pack to the UK from Spain with UPS via them. 5 weeks later they have taken and extra almost 20 euros from my account because they say the 22x15x4 cm pack I sent actually weighed, and wait for it....8.5 kilos! and I UNDERPAID They don't dispute the size: I have photos of me holding the pack with one hand, but just the weight.”
“I used them for an eBay transaction, and it has been a very painful experience.
1) I chose UPS from their list, but the pre-paid label they gave me was invalid and UPS never came to collect the shipping. I then complained about it, but the Customer Support was clueless, and I still have not received my refund for it.
2) I then chose Hermes, which damaged the goods while delivery. This itself is not Packlink's fault, but their claim process is not straight forward.”
“Packlink didn’t deliver an item then sent it to Birmingham depot.now they won’t send it out again and no compo s it is made if glass I’m not climing for damage just loss.just find it and send it on don’t give up”
“THEY DESAPEARED WITH ALL MY STUFF!!!
I hired Packlink to transport 6 boxes, with 150kg, and they don't know where they are!!! On the page they say that there was an Incident 5 days after they took my things, they don't explain what happened, and said that they have 21 days to find out where they are. Only after this period I can consider that the boxes "desapeared" to accionate the insurance. The insurance will only pay me if I have the fiscal notes, which I don't have.
I'll need to call the police and a lawyer to get my rights.
DREADFUL COMPANY! IF YOU DON'T WANT A HEADACHE, RUN AWAY OF IT!!!”
“The parcel was destroyed during transport. The courier admitted that the parcel was damaged during transport, photographs were provided of before, after including buddle wrap packaging and fragile sign, yet after months of wait, they refused to issue the compensation.”
“Not impressed and very difficult to speak to a human.
They should have more information about the parcels and what happens wen they are not delivered”
“They were quick and easy to use however their customer service is a joke and even with insurance, they will refuse to cover the cost of any damage if it’s not visible. E.g if your electronics get dropped and the insides die from it, because there’s no external damage, they won’t cover it. There site is also a pain to use. I’d buy straight off of the actual delivery people (e.g Hermes or ups) a bit more expensive but they are much more legit.”
“Avoid this company best thieves best price on delivery
only if they dont damage or lost your parcel.
if they lost or damage your parcel you can say bye bye to your money and your good .
Avoid them 100% thieves.”
“Packilinks service in my experience is not fit for purpose, my latest experience was in respect to an item purchased from China 6 months ago totally successful via China Post.
Having not used the item I resold it on eBay knowing that eBay would be using Hermes I not only used the original packaging but double boxed it for further protection.
Packlink/Hermes totally destroyed the item and on filing a claim Packlink stated the packaging was not suitable.
Strange the package travelled from China to the UK with no damage Hermes destroyed it covering only 100 miles.”
“They are fraud, they have lost my package and when I compliant they said because it was like plant inside we can't give u compensation, and they didn't even refund my posting fee, imagine I've lost £50 because of these clowns”
