Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 320 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have bought 2 PacVac now for our cleaning business, which has lead to a 50% reduction in vacuuming time, just outstanding. The machines are light easy to use and mobility in tight area is amazing. We purchase the Battery option for both vacuums, which has cut down on sterilisation cleaning time of equipment and Germ hazards relating to cords.”

Helpful Report

Posted 4 years ago

Hi Michelle, Wow 5 stars thank you so much! 💙 It's great to hear our machines are saving your time and helping with productivity, especially in the current COVID19 climate. If there's anything Pacvac can do to help you please let me know. Kind Regards, Zoe

Posted 4 years ago

“Very impressed with the number of emails that I received. Australia post needs to up there game. Thems the knocks”

Helpful Report

Posted 4 years ago

Hi Pam, Thank you for your feedback! 💙 We take pride in our customer service and always want to keep you guys in the know. Thank you for your patience with Australia Post in what's an unprecedented time for them! Kind Regards, Zoe

Posted 4 years ago

“The Pacvac Superpro 700 arrived in excellent time. It had the fittings required to cover all cleaning jobs and is a pleasure to use. it is very powerful and the main head was able to go from carpet to floorboards without manipulation and swivel to get under couches. The cord is an excellent length and means that I only had to plug it into one point to do my entire single story house, unlike the three points needed for my previous cleaner. I just need to be careful I don't knock into things with it on my back, but will get used to it.”

Helpful Report

Posted 4 years ago

Hi Lillian, Thank you for your incredible feedback, and for taking the time to review our Superpro 700 💙. We're thrilled you're loving all the features of your new machine, and if there's anything we can help you with please don't hesitate to reach out. Kind Regards, Zoe

Posted 4 years ago

“Product was easy to locate, arrived quickly and fit perfectly. Very happy with my purchase.”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you for your five star review! ⭐️⭐️⭐️⭐️⭐️ We pride ourselves on our same day dispatch so it's great to hear your purchase got to you so quickly and easily. If you need any help please don't hesitate to reach out! Kind Regards, Zoe

Posted 4 years ago

“What an awesome vacuum! Sand & hair in the car are usually hard to clean but for my new cordless Velo no problem at all! Great runtime too, I did the whole house & car with battery to spare! Thank you Pacvac 😊💙.”

Helpful Report

Posted 4 years ago

Hi Anita, Thank you for the amazing review! 💙 Sounds like you're having a great time using our new Velo, we're so happy you're enjoying the freedom it gives you. If you need help with anything please let me know! Kind regards, Zoe

Posted 4 years ago

“Good product and fast service.”

Helpful Report

Posted 4 years ago

Hi Tracy, Thank you for your 5 star review! 💙 We're so please to hear you're enjoying the customer service we pride ourselves on. If there's anything we can do to help please don't hesitate to reach out! Kind Regards, Urvin

Posted 4 years ago

“My 5th pacvac is a battery one - Great vacuum powerful as cable version but no cables to trip on or get tangled on. Clients have said it’s a lot quieter so better for work in office space. 10/10 as far as I’m concerned”

Helpful Report

Posted 4 years ago

Hey David, This testimonial and the 5 star review has just made our day here in the office, so thank you so much. If there's anything we can do to help you please don't hesitate to get in touch. Have a great weekend, Urvin

Posted 4 years ago

“Best Vacumn in the world better than any Dyson i have ever used i will recommended to everyone”

Helpful Report

Posted 4 years ago

Hi Marie, Wow 5 stars! Thank you so much 💙 Great to hear you think our products are leaders within the industry, we certainly think so! If there's anything I can do to help you please don't hesitate to get in touch. Kind Regards, Zoe

Posted 4 years ago

“I put the vac together, plugged it in(once) and vacuumed the whole house in one go while listening to some funky tunes.... Thanks Pacvac...🤙”

Helpful Report

Posted 4 years ago

Hi Bill, Thank you for your feedback! It's great to hear you had such a seamless first experience with your new machine, made even better with some tunes! 🕺🏻 If there's anything I can do to help with your current machine or future purchases please let me know! Kind Regards, Zoe

Posted 4 years ago

“After using these vacuums at work for 7 years, I had to have one. Awesome product, affordable and does the job. Great for those that have back issues. Had recommended to all my friends”

Helpful Report

Posted 4 years ago

Hi Jenny, Thank you for your wonderful review, and for passing on your recommendation to all your friends 💙 It's great to hear you fell in love with our products at work and were able to get one for yourself! If there's anything I can do to help you please let me know. Kind Regards, Zoe

Posted 4 years ago

“Very efficient and quick service.”

Helpful Report

Posted 4 years ago

Hi Janet, Thank you for your 5 star review! 💙 We're so please to hear you're enjoying the customer service we pride ourselves on. If there's anything we can do to help please don't hesitate to reach out! Kind Regards, Zoe

Posted 4 years ago

“Great service and support. And the pruduct is far superior to other well advertised brands at a third of the price. It's a no brainer. Use Pacvac!”

Helpful Report

Posted 4 years ago

Hi Ray, Thank you for your 5 star review! ⭐️⭐️⭐️⭐️⭐️ We pride ourselves on our customer service so it makes us so happy to hear you enjoyed your experience with us. Thank you for your review of our products! If there's anything you need please don't hesitate to reach out. Kind regards, Zoe

Posted 4 years ago

“Thanks deliver on time. Good services.”

Helpful Report

Posted 4 years ago

Hi Doris, Thank you for the 5 star review! 💙 We pride ourselves on our same day dispatch so it's wonderful to hear you received your product on time. Let me know if there's anything I can help you with! Kind Regards, Zoe

Posted 4 years ago

“I'm very happy with my shopping and delivery prompt and reliable”

Helpful Report

Posted 4 years ago

Hi Marla, Thank you for your amazing 5 star review! 💙 We're so happy you've had a great experience with us, let me know if there's anything I can do to help you. Kind Regards, Zoe

Posted 4 years ago

“Great Product... we have used PacVac’s for many years. This been the first battery powered vacuum we are extremely impressed...Size, Weight and price.”

Helpful Report

Posted 4 years ago

Hi Wayne, Thank you for the 5 stars! It's great to hear how much you love using our products. Let me know if there's anything I can do to help you! 💙 Kind Regards, Zoe

Posted 4 years ago

“The Glide wispa 300 I purchased is a strong durable machine. Comes with accessories and bags etc. Replacement parts are readily available - not that I have needed any. I find it has great suction and a good practical machine for daily use. I would recommend to anyone who is after a tough, durable vacuum with great suction.”

Helpful Report

Posted 4 years ago

Hi Laura, Thank you for the wonderful review and 5 stars! 🎉 We really appreciate you taking the time to share what you love about your Glide Wispa, if there's anything we can do to help you please don't hesitate to ask. Kind Regards, Zoe

Posted 4 years ago

“I still don’t have my order!”

Helpful Report

Posted 4 years ago

Hi David, At Pacvac we pride ourselves on our same day dispatch policy. ⭐️ I’ve had a look at your order that was placed on May 26, Australia Post picked it up on the same day and it only arrived in Melbourne on Sunday (7th June). Australia post has been experiencing delays due to the covid-19 climate, so we’re sorry for the delay in postage and appreciate your understanding of the situation. Your tracking number shows that it will be delivered between Tuesday and Thursday this week, and if it doesn’t please let us know as we are always here to help. Kind Regards, Zoe

Posted 4 years ago

“Extremely happy with the company, I had made a phone call as I wanted to confirm how to place my order on line. Very helpful receptionist and I got my products immediately and with the correct product. Thank you so much. Lovely to deal business with your company. Very happy with your customer service.”

Helpful Report

Posted 4 years ago

Hi Kathy, Thank you for the five star review! ⭐️ So thrilled to hear you had a wonderful experience with our team, we pride ourselves on our customer service! If there's anything I can do to help you further please reach out, Kind Regards, Zoe

Posted 4 years ago

“I wanted to update my 2000 model and it was so easy , all the parts in stock and great advice over the phone and via email. First class operation and the machine is like new. 20 years old and now with new filter , head and stick wand its perfect. Fast postage and very well packed. Great people make a great company!!!”

Helpful Report

Posted 4 years ago

Hi Tim, Thank you so much for your amazing 5 star review! ⭐️ We take great pride in our customer and delivery service so we're thrilled to hear your feedback. Enjoy your revitalised machine and please reach out if I can help you further! Kind Regards, Zoe

Posted 4 years ago

“We had a part lost on our Pacvac. The staff were very helpful and the product is brilliant. We cant recommend this company more highly.”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for the 5 star review! ⭐️ We're so happy we were able to help you replace your part, and that you had a great experience with our friendly staff. If there's anything we can do to help for future orders please let me know! Kind Regards, Zoe

Posted 4 years ago

Pacvac is rated 4.7 based on 320 reviews