Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 320 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted to order a replacement part and I received a call in less than 24 hours with their recommendations. Great service and prompt delivery.”

Helpful Report

Posted 10 months ago

Hi Jenni Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with our service and the prompt delivery of your replacement part. Providing excellent customer service is at the heart of what we do, and we're glad we could meet your expectations. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Kristyn

Posted 10 months ago

“I ordered backpack 5 litre paper bags which arrived in a few days. Condition good and intact and have used product in vaccum back cleaner to vaccum my gutters during the dry weather only and was very pleased.”

Helpful Report

Posted 10 months ago

Hi Leonard Thank you for the 5-star review! While our vacuums excel at various cleaning tasks, it's important to note that they're primarily designed for dry / indoor use. Using them for outdoor tasks like gutter cleaning can put extra strain on the machine and may affect its longevity. However, if you find it necessary to use your vacuum for outdoor applications like gutter cleaning, we recommend taking extra care to maintain and clean the bag and filtration system regularly. This will help ensure optimal performance and extend the lifespan of your vacuum. Thank you for sharing your feedback with us, and please don't hesitate to reach out if you have any questions or need further assistance with your vacuum maintenance. Lu

Posted 10 months ago

“From first use, the wheels on the vacuum head have squeaked extremely loudly while using it. This is especially a problem in the commercial setting it's used in. The noise makes me cringe every time, it's the equivalent of someone cramping their fingernails on a blackboard. I'm embarassed to use it in front of guests at our hotel. A bit more attention to detail with quality control needed by the manufacturer.”

Helpful Report

Posted 11 months ago

Hi there Thank you for taking the time to submit your review. We are sorry to hear that your experience didn't live up to our reputation. We've sent you a private email and would value an opportunity to help you. We look forward to hearing from you and we hope together we can find a satisfactory solution. Have a fantastic day! Lu

Posted 10 months ago

“Website easy to use. Products came without delay.”

Helpful Report

Posted 11 months ago

Hi Hannah We're delighted to hear that you found our website easy to navigate and that your products arrived promptly. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future! If you have any questions, please don't hesitate to reach out, we are here to help. Lu

Posted 11 months ago

“Fast service great product set up and ready for use. Great suction ease of use and very comfortable to wear.”

Helpful Report

Posted 11 months ago

Hi Mark Thank you so much for the glowing review! Providing fast service and high-quality products, alongside wonderful customer service is always our absolute priority. We truly appreciate your support and feedback. If you ever need anything, do not hesitate to reach out! Lu

Posted 11 months ago

“I have a Pacvac Battery SuperPro which we have used every week day for 11 months without a problem. One of the hinges on the lid broke last month. I was easily able to order another one from Pacvac but my package was delayed by Australia Post in arriving. The amazing customer service team at Pacvac arrange for my order to be resent by express delivery and recalled the lost package. I really appreciated their help as this part is important to the vacuum functioning well and we rely on it every day. Thanks Pacvac!”

Helpful Report

Posted 11 months ago

Hi Susan Thank you for sharing your experience with us! While we acknowledge that courier companies can sometimes falter, we're thrilled that our team was able to swiftly provide you with a replacement, ensuring you were back up and running without delay. We genuinely value your support and are excited for Pacvac to continue being your cleaning companion. Should you ever require assistance in the future, please don't hesitate to reach out. We're always here and ready to help. Lu

Posted 11 months ago

“I love my Velo, has made my job so much easier. I cannot fault the vacuum at all. However I have only had the vacuum for less than 2 months and it had started to cut off while in use and I have to hold the cord near when it plugs into the machine for it to stay on. Sometimes this doesn't even work. I have check the cord for any damage and all seems fine.”

Helpful Report

Posted 11 months ago

Hi Nadia Thank you for sharing your experience with your Velo. We're happy to hear that it has made your job easier and that you love it overall. Regrettably, we're saddened to hear about the recent inconvenience you faced with the vacuum cutting off during use. This is certainly not the experience we aim to deliver. We extend our gratitude for reaching out to us via phone, allowing us to address this issue promptly, ensuring that your Velo continues to deliver optimal performance for you. Lu

Posted 11 months ago

“Evryting good”

Helpful Report

Posted 11 months ago

Hi Nenad Thank you for taking the time to leave us a review! We're glad you enjoyed your experience overall. If there's anything specific you think we could improve on to earn that extra star next time, please feel free to let us know. We value all feedback, have a wonderful weekend. Lu

Posted 11 months ago

“The Web sites was easy to navigate ,the part was ordered and arrived a few days later awesome and welldone”

Helpful Report

Posted 11 months ago

Hi David Your positive feedback is greatly valued. We're glad you found our website user-friendly and that your order arrived promptly. Our goal is to provide a streamlined customer experience, and we're happy to know we achieved that for you. Should you require any further assistance in the future, please feel free to reach out. We're here to help and always happy to assist. Lu

Posted 11 months ago

“Good service. I received my goods fairly quickly”

Helpful Report

Posted 11 months ago

Hi Garry Thank you for taking the time to leave us a review We are pleased to hear that you had a positive experience with us. If there's anything specific you think we could improve on to make it a five-star experience next time, we would love to hear it! Lu

Posted 11 months ago

“Very easy and comfortable to use”

Helpful Report

Posted 11 months ago

Hi Johanna We greatly appreciate your positive review of the Velo go vacuum Ensuring our products are both user-friendly and efficient is a central focus for us. Should you have any questions, please feel free to reach out. We're here to ensure that your cleaning routine is as effortless as possible. Lu

Posted 11 months ago

“Absolutely love my pacvac - best decision ever - so light and so efficient xx”

Helpful Report

Posted 11 months ago

Hi Ash It's wonderful to hear that you're absolutely loving your Superpro vacuum! Making your cleaning routine more efficient, is exactly what we aim for with our products, alongside our great customer service. Should you require any additional support or have enquiries, don't hesitate to contact us. Have a wonderful day! Lu

Posted 11 months ago

“I have 7 Pacvac machines and wouldn't buy anything else. Now we are trialling the new Velo light weight vacuum cleaner and so far we are very happy with it as well.”

Helpful Report

Posted 11 months ago

Hi Angela Thank you so much for your glowing review! We're delighted to hear that you've found satisfaction in using our vacuums and are now exploring the Velo. Our dedication lies in delivering excellent products tailored to our customers requirements. If you have any questions please don't hesitate to reach out and we would love to hear feedback on the Velo once you have trialled it. Lu

Posted 11 months ago

“I recently used the Pacvac vacuum while moving houses, and I must say, it exceeded my expectations. Its lightweight design made maneuvering around furniture and tight spaces a breeze. The long cord and hose allowed me to reach every corner without having to constantly search for an outlet. Overall, the Pacvac vacuum made the moving process much smoother, and I highly recommend it to anyone in need of a reliable and efficient cleaning tool.”

Helpful Report

Posted 11 months ago

Hi there We greatly appreciate you taking the time to share your experience with our Superpro vacuum! We're delighted to learn that it surpassed your expectations and contributed to a smoother moving process. Its lightweight build and lengthy cord are specifically designed to simplify cleaning tasks, particularly in tight spaces. Your recommendation is truly valuable to us! Should you ever require assistance or have enquiries, don't hesitate to get in touch. Lu

Posted 11 months ago

“Amazing vac! We use it for our cleaning business. It is the best corded vac I’ve ever used. Low maintenance, strong suction and easy to use. Easy to pack up and unpack. We purchased two and their named and labelled ‘Bluey and Bingo’ thank you PACVAC!”

Helpful Report

Posted 1 year ago

Hi Leanne Thank you for your wonderful review! We would love to see photos of Bluey & Bingo - feel free to tag us on Facebook or Instagram. If you have any questions or more feedback, please reach out as we are here to help and be apart of your cleaning journey. Enjoy! Kristyn

Posted 1 year ago

“Process to order was easy and it was a quick delivery”

Helpful Report

Posted 1 year ago

Hi Lynelle We're delighted to hear that your ordering process was smooth and that you received your order promptly! Providing a seamless experience from start to finish is what we strive for. If you have any further feedback or questions, feel free to let us know. We're here to help! Kristyn

Posted 1 year ago

“I own a residential cleaning business and own 6 pacvacs. Adam has always been so helful and gone over and above to assist me when i have had issues with the vacuum cleaners and their parts. I highly recomend Adam and the pacvac team.”

Helpful Report

Posted 1 year ago

Hi Steffany Thank you for your review and kind words. Providing the highest level of customer service, together with exceptional after sales service is at the core of everything we do, so please always reach out to us to assist with any matter, we love to help. Kristyn

Posted 1 year ago

“It’s my second time ordering, fast delivery, packaged properly. Thank you!”

Helpful Report

Posted 1 year ago

Hi Jasmin Thank you for being a returning customer! We're delighted to hear that you're satisfied with our service and the delivery of your order. Ensuring that your package arrives safely and promptly is always a top priority for us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support! Kristyn

Posted 1 year ago

“Arrived in a timely manner and because I ordered the incorrect hose went to warehouse and it was replaced with no problems. Excellent service”

Helpful Report

Posted 1 year ago

Hi there Thank you for sharing your experience! We're very happy that our team was able to swiftly assist you with the replacement. Providing excellent service is our top priority, and we're glad we could meet your expectations. If you ever need anything else, don't hesitate to reach out. We appreciate your review! Kristyn

Posted 1 year ago

“Just bought a second pacvac - the new velo - so lightweight and still has great suction. Was also sent a prototype Velcro clip to hold the cord in place. This is helpful but had a bit of difficulty clipping it on to the handle. So my thoughts would be to make the clip a little bigger so it’s easier to clip on to the handle. Great customer service as always.”

Helpful Report

Posted 1 year ago

Hi Samantha We're so grateful for you choosing Pacvac again and for sharing your detailed feedback on the Velo! We're so happy to hear you find it lightweight while maintaining great suction – that's exactly what we strive for. Thank you for trying out the prototype cord holder clip and sharing your feedback. We're constantly innovating and your input is invaluable. Your kind words about our customer service also mean a lot to us. We're always happy to help in any way we can. We truly appreciate your support! Best regards, Kristyn

Posted 1 year ago

Pacvac is rated 4.7 based on 320 reviews