Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with our Product. We have 2 we use at a Hotel and find them very good.”

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Posted 3 years ago

“Good Quality, Value, & Suction... And spares if needed. Very happy with purchase much better then pull along vaccum - floors...windows roof.. underbeds all good 👍”

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Posted 3 years ago

Hi, Thank you for your 4-star review! We are thrilled that you are loving your Pacvac product. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 3 years ago

“Excellent service and it was a small order”

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Posted 3 years ago

Hi Steve,   Thank you for your 5 star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 3 years ago

“Excellent service and fast delivery. Love these products.”

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Posted 3 years ago

Hi Debbie, Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Have a great day, Urvin

Posted 3 years ago

“Very happy with my ordering experiences with pacvac. All the products have been high quality and do exactly like what’s described. I recently bought the black telescopic wand and I absolutely love it! It’s the perfect length for vacuuming and then once retracted it’s so short ! I bought it so it doesn’t scratch my boot as now it lays flat and not up on the plastics :) it looks very schmick and high quality! I sometimes happen to lose the little 32mm skirting brush vacuum attachment so I bought two this time around! They’re so great and the perfect angle to vacuum skirtings in homes! I also appreciate that the prices aren’t high, everything is priced perfectly which makes it easy to buy things to have as spares :) thank you to the pacvac team!”

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Posted 3 years ago

Hi Sandra, Thank you for your 5-star review! We’re very happy to hear you’re loving the telescopic wand. Remember that we are always here to help if you need us. Have a great day, Urvin

Posted 3 years ago

“Change in design means this is no longer the hardcore vac I am familiar with. Having worked with older models enough to want my own, I was crushed when the hose wouldn't stay on for more than 5 seconds because the 'new' clips wouldn't secure the hose to the dome. Sure, gaffer tape would have solved the problem, but we're talking about a brand-new vac here. Was advised I cannot have an older style hose. It took a weeks for a replacement to arrive. Same design, but the clip inserts stay put (so far). Still prefer to have the hose affixed without mucking around with those clips. The latches that attach the dome to the unit are also flimsier. The u-type bracket on the clips often bend and expand, falling off when resecuring the dome to the motor. Awful nuisance. I am hoping I don't lose one. Keeping the faith that they will at least last until the motor dies. Overall, stoked to have my own vac for work. Still a great powerhouse unit when used with my old sidewinder pipe and foot. But somewhat leery at paying $1200 for a product with sketchy design updates. If you're used to the sturdy, older machine (same model), be prepared for disappointment if you want to splash out on one of these. Go to Godfrey's for comparable quality at a fraction of the price. Leave this one for companies to bulk buy and write off on tax.”

Helpful Report

Posted 3 years ago

Hi Roszarie Thank you for your feedback and we are sorry to hear that the hose connecter and dome lid clips were causing you frustration, especially after you have had such great experiences with our products. We have reached out to you by phone and email as these are both first off instances which we would love to discuss further to get a deeper insight, together with resolving any issues. Continuous design efforts focus on achieving the ultimate in wearable comfort, durability, efficiency and convenience. We have upgraded the hose to increase levels of convenience, but the dome lid clips are the same sturdy clips, they have always been. Pacvac takes great pride in delivering quality products, excellent after-sales service and as the manufacturer, we set ourselves apart from our industry peers by providing exceptional support directly to our customers. Customer satisfaction is at the core of everything we do, which is why we would really love the opportunity to resolve any issues you are experiencing personally. Please do reach out to us on (08) 9479 1444 or contact us support@pacvac.com Urvin Seeburuth Head of Marketing

Posted 3 years ago

“Now have two houses. The only way to go”

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Posted 3 years ago

Hi Pam, Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac vacuum at home, and we are always here to help if you need us. Have a great day, Urvin

Posted 3 years ago

“Good service no delays”

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Posted 4 years ago

Hi Sue,   Thank you for your 4-star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 3 years ago

“Posted very quickly, easy to use website. Thanks!”

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Posted 4 years ago

Thank you for your review, glad you enjoyed our online ordering process. If there's anything else we can improve on to make it a 5-star experience for you, please do let us know, we very much value your feedback. 💙

Posted 4 years ago

“Great vacuum and accessories. Used commercially and the products are brilliant.”

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Posted 4 years ago

Thank you for your lovely review, pleased that you are finding great results with Pacvac vacuum machines. 💙

Posted 4 years ago

“Fast delivered. Pacvac cannot be beaten by any other brands. Always on top with great performance and light design product”

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Posted 4 years ago

Hi Punjan,   Thank you for your 5-star review! Both our customer service and same day dispatch are elements of our business we pride ourselves on, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Please make start and stop button more reachable and should offer one brush mouth and spare filter with vacuum”

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Posted 4 years ago

Hi Karamjeet,   Thank you for your 5-star review! We love collecting feedback from our customers and your message is important to us. We have forwarded this request to the product design department and they thank-you for your contribution. Don't forget to subscribe to our newsletter if you haven't, to be up to date with our product changes. Please let us know if there's anything we can do for you. Have an awesome day, Urvin Urvin

Posted 4 years ago

“The product is not what i wanted. Description does not match product. Its too SHORT for my vacuum cleaner. I have not sent it back because it does not make economical sense to send it back. Feel free to call me on 0468895660 to discuss further. Many thanks”

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Posted 4 years ago

“Best vacuum ever my daughter loves it”

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Posted 4 years ago

Hi Michelle, Thank you for your 5-star review! We are thrilled that both of you are loving your Pacvac product. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Hi Jamie,   Thank you for your 5 star review! We pride ourselves for our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 4 years ago

“Great vacuum cleaner!”

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Posted 4 years ago

Thank you for the 5-star review. Remember that we are here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Amazing product, outstanding service!”

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Posted 4 years ago

Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac product, and we are always here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Cant pretend to be an expert on this. But, on the face of it, an excellent machine that is easy to clean and cuts the job time in half by comparison with the short lead drag around models with the tiny replaceable bags.”

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Posted 4 years ago

Hi Erl, Thank you for your 5-star review! We’re very happy to hear you’re loving your Pacvac product, and we are always here to help if you need us. Have a great day, Urvin

Posted 4 years ago

“Great service and fast postage.”

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Posted 4 years ago

Hi Matt, Thanks for the 5 star review! Customer service and same day dispatch are two things we pride ourselves on, so this feedback is great to hear. Let us know if we can do anything to help! Kind Regards, Zoe

Posted 4 years ago

“Good service, tracking sent within a day and product arrived within a week. Great Vacuum Cleaner really strong suction and long cord.”

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Posted 4 years ago

Hi Steve, Wow thank you for your wonderful review! We pride ourselves on customer service and same day dispatch so we are thrilled to hear you had such a great experience. Please never hesitate to reach out if we can help! Kind Regards, Zoe

Posted 4 years ago

Pacvac is rated 4.8 based on 316 reviews