Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

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“Ordering process and Service was excellent, good arrived the next day, thank you, Suzanne”

Helpful Report

Posted 2 years ago

Hi Suzanne, Thanks so much for the 5 stars and for taking the time to submit your review. It was our genuine pleasure to look after you and we are unmeasurably grateful for you sharing your positive experience. If you need anything, don't hesitate to reach out - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Couldn’t be asking for more,everything that I’am looking for a backpack vacuumm is all Good.highly recommended.”

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Posted 2 years ago

Hi Ma, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that you are happy with your new Pacvac vacuum cleaner and very grateful for your positive feedback. If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Good service and value , i can not complain”

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Posted 2 years ago

Hi Geoff, Thank you kindly for the 5 stars and for taking the time to submit your review. We truly appreciate your kind feedback and feel blessed to have amazing customers like yourself who share their positive experiences. If you need anything - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Always good to deal with”

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Posted 2 years ago

Hi Steve, Thanks so much for the 5 stars and for taking the time to submit your review. We are delighted that your experience with us has been positive and we feel privileged to look after great customers like yourself. If you need anything - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 2 years ago

“Great Service & great products”

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Posted 2 years ago

Hi Kylie, Thanks so much for the 5 stars and for taking the time to submit your review. It is our pleasure and privilege to look after amazing customers like yourself and we are humbled by your kind words and support. If you need anything at all, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“I have a large house with stairs. Generally, I like using it on the carpet rooms, stairs and skirting board in my home. I find it is not heavy on the back. For the large timber floor area in my home, I find it is quicker to use a floor dust mop than vacuuming.”

Helpful Report

Posted 2 years ago

Hello, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to hear you like your Pacvac vacuum cleaner. We pride ourselves on delivering products that help make vacuuming a breeze and we are truly grateful for your positive feedback. If you have any questions, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“Outstanding. Got home midnight Wednesday, placed my order with Pacvac. Lunch time Thursday delivered to my door. Well done 👍🏾 Pacvac.”

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Posted 2 years ago

Hi Damion, Thanks for the 5 stars and for taking the time to submit your fantastic review. We are thrilled to hear our service was outstanding! We work hard to ensure our wonderful customers are served well. If you have any questions, don't hesitate to reach out - we are here to help. Have a fantastic day! Anna

Posted 2 years ago

“Items received as promised.”

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Posted 2 years ago

Hi Peter, Thanks for taking the time to submit your review. We are delighted that you received your ordered items and shared your positive experience via review. If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Love our battery back vac but one of the batteries won’t charge and two of the chargers don’t charge anymore”

Helpful Report

Posted 2 years ago

Hi Gwen, Thank you for the 5 stars and for taking the time to submit your review. We are delighted that you are enjoying your battery operated Backpack vacuum cleaner and hoping that, following the assistance from our National Sales Manager, you are happy with the service you received from us and that all issues with your charger have now been resolved. If you need any help in the future, don't hesitate to reach out - we are here to help :) Have a fantastic day! Anna

Posted 2 years ago

“Very happy with the service I got”

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Posted 2 years ago

Hi Judith, Thanks for the 5 stars and for taking the time to submit your review. We are delighted to have provided that service to you and we are so lucky to have amazing customers like yourself to look after! If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Very powerful vacuum cleaner”

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Posted 2 years ago

Hi Remigio, Thank you for the 5 stars and for taking the time to submit your review. We are so fortunate to have wonderful customers like yourself and we are delighted to hear you are enjoying your new Pacvac vacuum cleaner. If you have any questions - we are here to help, so don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Bought replacement pieces for my pacvac online. Easy to navigate site and order what I wanted. Quick delivery. Everything working great.”

Helpful Report

Posted 2 years ago

Hi Petra, Thank you very much for the 5 stars and for taking the time to submit your review. We are delighted to hear you found our online store enjoyable and are so lucky to have amazing customers such as yourself, who share their experiences! If you need anything - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 2 years ago

“My cleaner recommended this vacuum cleaner to me and it is amazing! Excellent suction and lightweight so easy to move around. The cord is also a really good length.”

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Posted 2 years ago

Hi Nancy, Thank you for the 5 stars and for taking time to submit your review. We are so fortunate to have amazing customers like you and we are delighted to hear you like your new purchase! If you have any questions - we are here to help, so don't hesitate to reach out! Have a fantastic day! Anna

Posted 2 years ago

“Order was processed quickly. Items were correct and arrived in good time, taking around 1 week, to our region. Found no fault at all with the entire process. Website was clear and easy to understand. Placing the order was easy. Would be more than happy to use them again.”

Helpful Report

Posted 2 years ago

Hi Val, Thanks very much for the 5 stars and for taking the time to submit your review! We are delighted you had a good experience with our online store and delivery. We pride ourselves on quality products, great customer service and most importantly - peace of mind! If you need any help or have any questions, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hello, Thanks very much for the 5 stars! We pride ourselves on quality products, great customer service and most importantly - peace of mind. If you need any help, don't hesitate to reach out - we are here to help! Have a fantastic day! Anna

Posted 2 years ago

“Easy to use online forms always have what I need in stock and speedy delivery”

Helpful Report

Posted 2 years ago

Hi Rozzy, Thanks for the 5 star review! We are thrilled that you found the online shop easy to use and that your goods arrived so quickly. We aim to deliver great products and even better customer service. We delight in helping our customers so if we can assist you with anything else, please don't hesitate to reach out to our friendly staff on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great vacuum, sucks up everything, slides from carpet to floorboards easily. I have the superpro duo 700 as I use it for cleaning which works great - although much louder than other pacvac’s I have used. I’ve invested in ear buds…. One clip for the vacuum cover arrived very loose and I needed pliers to make it tight as sometimes it comes undone but overall - would recommend.”

Helpful Report

Posted 2 years ago

Hi Greta, Thanks very much for the 5 stars and we greatly appreciate your feedback. The Superpro Duo 700 is a little louder than the others in our Superpro 700 range due to having a Bypass motor, which provides added motor protection in case of accidental suction of liquid. Regarding the latch on the machine, we would be happy to send you a replacement clip at no charge, if that would be of any help to you - just email our office on: sales@pacvac.com. If you haven't yet, please take a moment to visit our free Pacvac Academy at: academy.pacvac.com to follow a few short videos packed with handy cleaning tips as well as plenty of advice on how to keep your Pacvac vacuum cleaner running as new for many years to come. Our team is always happy to provide help or answer any questions you might have so, if you need anything else, please don't hesitate to reach out to us. Have a fantastic day! Anna

Posted 2 years ago

“very good to deal with, fast delivery”

Helpful Report

Posted 2 years ago

Hello, Thanks very much for the 5 stars! We aim to deliver only the best products and even better customer service, so its wonderful to hear that you feel that is what you received. Customer feedback is very important to us as we use it to constantly improve our machines, in order to keep delivering better and better vacuum cleaners. If you haven't yet, take a moment to visit our free Pacvac Academy at: academy.pacxvac.com to watch a few short videos we created to share our knowledge and over 40 years of experience in cleaning industry with our customers to help you save money and time. Our friendly team is always ready and keen to provide help and answer any questions you might have, so please don't hesitate to reach out to us on: sales@pacvac.com if you need anything. Have a fantastic day! Anna

Posted 2 years ago

“Speedy service”

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Posted 2 years ago

Hi Stephanie, Thanks very much for the 5-star review. We dispatch all orders on the day they were received (if ordered before 11am) to ensure a timely delivery. Providing happiness and changing peoples perspective on vacuuming is our key goal and we are delighted to learn you are happy with the service you received. We thrive on helping our customers achieve positive cleaning experiences, so if you have any questions or need any help, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great I love it”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for the positive review! Here at Pacvac, we aim to deliver products that are durable, easy to use and maintain as well as very efficient to help you save time and money. The only thing greater than products is our outstanding customer service, so if you have any questions or if we can help you with anything else, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

Pacvac is rated 4.8 based on 316 reviews