Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So impressed about our delivery excellent time from ordering to delivery everything well pack and in good working order thank you so much”

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Posted 4 years ago

Hi there, Thank you for the great review and the 5 stars! 🎉 Your review means the world to us, we put a lot of time and effort into our product, packaging and customer service. Let me know if there's anything I can help you with for future. Kind Regards, Zoe

Posted 4 years ago

“Great service great product”

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Posted 4 years ago

Hi Lynette, Thanks for the amazing review! 😍 So happy to hear you love your Pacvac products and the service we pride ourselves in. If there's anything I can help you with please don't hesitate to reach out. Kind Regards, Zoe

Posted 4 years ago

“i only use pac vac in my business very good machine and great quality”

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Posted 4 years ago

Hi Alexandria, Thank you for your amazing review! We're thrilled to be your brand of choice for your business. 🎉 If there's ever anything you need help with please let me know. Kind Regards, Zoe

Posted 4 years ago

“So very happy with the products received. Was very easy to order from the website. Amazing service.”

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Posted 4 years ago

Hi booth, Thank you for your amazing review! We're glad to hear how much you love using Pacvac, and that your online experience was fast and easy. ⚡️ If there's anything I can help you with moving forward please let me know! Kind Regards, Zoe

Posted 4 years ago

“Love my pacvac so good to not have to unplug and carry a vacuum around”

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Posted 4 years ago

Hi Jimie, Thank you for your 5 star review! It’s great to hear you love your Pacvac, and the freedom of our battery operated machines. 🎉 If there’s anything I can do to help you please let me know! Kind Regards, Zoe

Posted 4 years ago

“Pac Vac are very helpful and good are shipped fast, we always receive goods within the week they are ordered. Thanks”

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Posted 4 years ago

Hi Cheryl, Thank you for your wonderful review! We take great pride in our customer service so we’re thrilled you received your product so fast. ⚡️ If there’s anything you need help with pease don’t hesitate to ask! Kind Regards, Zoe

Posted 4 years ago

“A fantastic experience. I was kept informed every step of the way from picking to delivery. Couldn't be happier. Would deal with Pacvac again no questions asked. 5*****”

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Posted 4 years ago

Hi Kevin, Thank you for your fantastic review and kind words! 🎉 We work extremely hard within our team to provide excellent customer service so feedback like yours makes us so happy. If there’s anything we can do to help you with future purchases please let us know! Kind Regards, Zoe

Posted 4 years ago

“As a cleaner I've used many different vacuums and Pacvacs are, hands down, the best value for money out there.”

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Posted 4 years ago

Hi Belinda, Wow, thank you for the wonderful review! 🙌🏼 We’re so glad you love working with our product, especially within the cleaning industry. If there’s anything we can do to help you please don’t hesitate to reach out and thank you for all your efforts on the front line in the COVID19 situation, stay safe! Kind regards, Zoe

Posted 4 years ago

“Great service. I Ordered wrong item mistakenly but someone(krystin?) called and corrected it, refunding and ordering again was made easy. Thankyou”

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Posted 4 years ago

Hi Charan, Thank you for the great feedback and 5 star review! Kristyn is our wonderful Business Support Officer, so glad she was able to help you out, I’ll let her know how happy you are with her service. If there’s anything else we can do to help please let me know! Kind Regards Zoe

Posted 4 years ago

“I havent received my order yet !”

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Posted 4 years ago

Hi Trish, Thank you for your feedback, we’re very sorry for the delay! We have reviewed your purchase which was made online on Wednesday 8th April at 9:10am. Your order left our Perth warehouse on Wednesday 8th April at 12:58pm. Following up with the tracking number your order has been marked as delivered this morning at 8:25am While we were able to complete your order with same day dispatch, the current Covid-19 climate means Australia Post is experiencing some delays which would explain why it’s taken a little longer to get to you, but we appreciate your understanding of the situation. Please advise if you have not received your parcel today, we hope you love your new Pacvac product! If there’s anything else I can help you with please don’t hesitate to ask. Kind Regards, Zoe

Posted 4 years ago

“Great customer service. Always prompt and polite.”

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Posted 4 years ago

Hi Maritta, We’re thrilled you’re happy with our customer service! Thank you for your amazing 5 star review! As always we’re here if you need any help. Kind Regards, Zoe

Posted 4 years ago

“Order received very quickly”

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Posted 4 years ago

Hi Michelle, Thanks for the 5 star review! 🙏🏼 We’re more than happy to have delivered your Pacvac products as fast as possible. If you need anything further, don’t hesitate to reach out Kind regards, Zoe

Posted 4 years ago

“Professional”

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Posted 4 years ago

Hi Justin, We love your 5 star review! Thank you for your feedback, we pride ourselves on our professionalism. Happy to help with anything you need moving forward. 🕺🏻 Kind regards, Zoe

Posted 4 years ago

“I purchased a Turbo head 32mm-280mm floor tool, cord restraint plastic and Flexi crevice tool. Turbo head is a gem, I have two cats and carpet floors. Best tool ever, cat hair removed with little effort. Flexi crevice tool is being used for my car in the squeeze spots. Very good. Cord restraint Better than the old plastic/silicone restraint that would perish and become tacky. As for Pacvac filling order, reps once was great. Placed order and received within a few days. Very happy I could buy from Australian suppler. Very happy customer I enjoy using backpack at work and home. Thanks”

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Posted 4 years ago

Hi Lyn Thanks so much for choosing Pacvac and for taking the time to give us this awesome review, we are thrilled to hear that you are so happy with your product. Please don’t forget that we are always here to help, so if you need any assistance in future, don’t hesitate to contact our team. Thank you. Kind regards Zoe from Pacvac

Posted 4 years ago

“Pacvac Order Due for Delivery - Order #3646...Charlie you ask for the order no to understand what our disappointment was. It disappointing that Pacvac ask for a review from a customer and do not know what product they are asking a review for. I hope this order # helps. Cheers Lyn”

Helpful Report

Posted 4 years ago

Hi Lynett Thank you for coming back to us to confirm your order number. Product quality and customer experience are really important to us, and we really appreciate your time to follow through. We investigated your comments with our QA department. While the disposable dust bags you are referring to have a slight difference in their appearance, they both provide the same level of filtration for increased dust retention and are both Pacvac approved spare parts, so in use, will provide the same levels of quality. If however, you have any difference in experience, please do not hesitate to contact us on (08) 9479 1444 and we will happily assist you. I hope this feedback helps with your original comment but please don’t forget that we are always here to help, so reach out to us at any time. Regards Charlie

Posted 4 years ago

“Fast and efficient service and communications, great product.”

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Posted 4 years ago

Hi Joanna Thank you for choosing Pacvac and for giving us a 5* review, we really appreciate you taking the time. We always aim to give our customers the best experience with our products and through our service, so we are delighted to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

Hi Harsha Thank you for choosing Pacvac and also for taking the time to give us a 5* review. We are deeply committed to ensuring our customers have the best experience when they deal with us, so your feedback is very much appreciated. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Very good to do business with”

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Posted 4 years ago

Hi Jeremy Thank you for your custom and taking the time to give us a review, we really appreciate it. We always aim to give our customers the best experience when they deal with us so it’s great to know that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Parcel arrived promptly. Thank you.”

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Posted 4 years ago

Hi Annie Thank you for your custom and taking the time to give us a review, we really appreciate it. Our dedicated team are committed to ensuring our customers receive the best possible service, so it’s great to hear that you had a good experience. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Good range of products and quick and efficient service.”

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Posted 4 years ago

Hi Leanne Thank you for choosing Pacvac, and giving us a 5* review, we really appreciate it. We always aim to ensure that our customers have the best possible experience when they deal with us, so we are thrilled to hear that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

Pacvac is rated 4.8 based on 316 reviews