Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

Write Your review

Tell us how Pacvac made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered some parts for my vacuum cleaner, from the order to the delivery, all went very well, and very fast. I was just scared by the box when I received my parcel - a little bit rough, but inside it was all good.”

Helpful Report

Posted 4 years ago

Hi Yves Thank you for choosing Pacvac and giving us a 5* review, we really appreciate it. We aim to give our customers the best experience throughout the entire process, so it’s great to hear that you are happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Great to deal with Web site was easy to use. Delivery was very quick too”

Helpful Report

Posted 4 years ago

Hi Terry Thanks for your purchase and taking the time to give us a review, we really appreciate it. We are deeply committed to ensuring our customers have the best experience when they deal with us, so it’s great to know that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 4 years ago

“Great product and helpful staff.”

Helpful Report

Posted 4 years ago

Thank you for giving us a 5* review, we really appreciate it. We are deeply committed to ensuring our customers have the best experience when they deal with us, so its great to know that you're happy. Please don't forget that we are always here to help, so reach out to us at any time, we will happily assist you. Thank you. Regards Charlie

Posted 4 years ago

“I ordered the parts I needed online on the website it was easy to do and delivery was packed well and prompt”

Helpful Report

Posted 4 years ago

Thank you for your order and taking the time to give us a 5* review. We always aim to give our customers the best possible service when dealing with us, so we are thrilled to hear that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“It is a very efficient online shop.”

Helpful Report

Posted 4 years ago

Hi Jean Thank you for your review. We always aim to give our customers the best experience when they deal with us, so we are thrilled to hear that you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 4 years ago

“The package came in great condition. Easy to assembled and it works perfectly well.”

Helpful Report

Posted 4 years ago

Hi Debra Thank you so much for taking the time to give us a review. Our aim is to give our customers the best possible experience when they deal with us so it’s great to hear that you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“We have been using pacvac vacuum cleaners for 13 years now. They are long lasting and robust. We are also impressed by the spare parts service. Parts are reasonably priced and delivered promptly.”

Helpful Report

Posted 4 years ago

Hi Ross Thank you for giving us a 5* review, we really appreciate it. We build our machines to last so we are thrilled to receive this feedback and hear that you are having a good experience with our product and service. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 4 years ago

“Good customer service and user friendly website”

Helpful Report

Posted 4 years ago

Hi Crystal, Thank you for your feedbak! We're in the process of launching a brand new website that's even better than our current one so please keep an eye out 👀 Kind Regards, Zoe

Posted 4 years ago

“Has not arrived yet 😳”

Helpful Report

Posted 4 years ago

Hi Anchala, Thank you for your patience! 🙏🏼 Could you please advise if the product you ordered has arrived? We're here to help however we can and want to make sure the issue is resolved! Kind Regards, Zoe

Posted 4 years ago

“We are extremely happy with your Customer Service and Product quality! Cheers!”

Helpful Report

Posted 5 years ago

Hi Noman Thank you for giving us a 5* review, we really appreciate it. We are deeply committed to ensuring our customers have the best experience when they deal with us, so it’s great to know that you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, and we’ll happily assist you. Regards Charlie

Posted 5 years ago

“Had pac vac for years,just ordered new hose and dome happy with service”

Helpful Report

Posted 5 years ago

Hi Royce Thank you for your review and ongoing support and loyalty, we really appreciate it. We always aim to give our customers the best experience with our products and service so we are thrilled to hear your happy. Please reach out to us if you need any assistance, we are always happy to help. Regards Charlie

Posted 5 years ago

“Prompt delivery , arrived intact, no damage. and within a very quick time turnaround. ,thanks”

Helpful Report

Posted 5 years ago

Hi Valerie Thanks so much for taking the time to give us a review. We are deeply committed to ensuring our customers have the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Good vacuum but I constantly have to replace parts”

Helpful Report

Posted 5 years ago

Hi Samantha Thanks for your feedback, we have a couple of suggestions that may help. We have recently launched an online, comprehensive training platform that covers maintenance topics to optimise the output of your machine. Check it out here: www.academy.pacvac.com. It would also be great to touch base with you personally as we may be able to suggest parts that are better suited to your particular cleaning application. As such, don’t hesitate to call on (08) 9479 1444 - we are always here to help, so reach out to us at any time. Kind regards Charlie

Posted 5 years ago

“We find the floor tools wear out fairly regularly. We were using the ones with strips of bristles in them and used them on lino and (low/little/no pile) carpet then changed to the combination floor tool with the rubber strip, going well so far, does have it's own little quirks. The floor polishers, the older yellow pro polisher and the poly pro 400 are humming along nicely. We have retired our wet and dry vac and will be looking for a new one. I have recommended Pacvac to friends for home use.”

Helpful Report

Posted 5 years ago

Hi Tania Thank you for your review and for recommending Pacvac to your friends, we really appreciate your support. We always aim to provide the best quality tools to support our vacuums with a range of options, so it’s great to hear that you’ve found the combination floor tool is working best for your circumstances. However, we do appreciate these parts are consumables and will need to be replaced from time to time. Our Hydropro range of wet and dry vacuums provide optimal performance, versatility and durability for any cleaning environment. For your convenience, here is a link to our range: Hydropro Wet and Dry Vacuums Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

https://pacvac.com.au/collections/wet-and-dry-vacuum-cleaners

Posted 5 years ago

“This is our second Pacvac to replace our first. It is still working but starting to wear after heavy use and parts wearing out.”

Helpful Report

Posted 5 years ago

Hi Petrina Thank you for your review and being a loyal Pacvac customer, we really appreciate it. If you wanted to have your original machine repaired, we have an extensive network of Service Agents and I’m sure they would be able to help you. You can find your nearest agent on our website https://pacvac.com.au/pages/stockists-and-servicing. And if you want to keep your new machine in tip-top shape we have recently launched some great training videos that demonstrate the best maintenance practices. Check them out here - https://youtu.be/9pHQcMfqh48 Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Always very quick and efficient”

Helpful Report

Posted 5 years ago

Hi Debbie Thanks so much for taking the time to give us a review. We are deeply committed to ensuring our customers have the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time, and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Always get professional service. Thank you!”

Helpful Report

Posted 5 years ago

Hi Gayle Thank you for taking the time to give us a review, we really appreciate it. Customer service is very important to us, so it’s great to hear you’re happy. Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Great service. Fantastic vacuum cleaners. Priced fair.”

Helpful Report

Posted 5 years ago

Hi Rosalind Thanks so much for your review. We always aim to give our customers the best experience when they deal with us, so we are thrilled to hear you’re happy! Please don’t forget that we are always here to help, so reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

“Always a great company to deal with, prompt service.”

Helpful Report

Posted 5 years ago

Hi Kate Thank you so much for taking the time to give us a review. We always aim to ensure that our customers receive the best possible service, so we are thrilled to hear that you enjoy dealing with us. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Items really easy to find and buy on website. Good communication on dispatch and delivery. Will definately use this service in the future!”

Helpful Report

Posted 5 years ago

Hi Wayne Thank you for your review and kind words. We aim to make the buying process convenient and easy for our customers, so we are thrilled to hear that you enjoyed your experience. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Kind regards Charlie

Posted 5 years ago

Pacvac is rated 4.8 based on 316 reviews