Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 317 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

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“Easy to order and delivery very fast”

Helpful Report

Posted 6 months ago

Hi Sue Thank you for your review. It's wonderful to hear that your ordering experience was seamless and that your delivery arrived promptly, this is what we strive for! Your feedback means a lot to us, and we look forward to assisting you again in the future. Lu

Posted 6 months ago

“Easy to order repalacement bags for my Pacvac vacuum online. Delivery was fast.”

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Posted 6 months ago

Hi John Thank you for sharing your experience and for choosing Pacvac. Please reach out if you require any assistance form us. Lu

Posted 6 months ago

“Excellent pricing and all round great service 👍🏻”

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Posted 6 months ago

Hi Joshua We greatly appreciate your positive feedback! Our goal is to consistently provide competitive pricing and outstanding service to ensure your complete satisfaction from beginning to end. Thank you for your support, and we eagerly anticipate the opportunity to assist you again in the future. Lu

Posted 6 months ago

“I received a dodgy floor tool, but after telling Pac Vac, they immediately sent me a replacement. Can't complain about customer service. Thank you Pac Vac.”

Helpful Report

Posted 6 months ago

Hi Mike Thank you so much for your feedback. We're glad we could quickly address the issue with your floor tool and provide you with a replacement. Customer satisfaction is our priority and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out. Lu

Posted 6 months ago

“Great vacuum works better than general house hold vacuum. Super easy to use and very comfortable.”

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Posted 6 months ago

Hi there Thank you for your 5 star review. It sounds like our Velo has made a significant difference for you. We pride ourselves on creating products that are both user-friendly, comfortable and make people happy! Please feel free to reach out anytime, we are here to help. Lu

Posted 6 months ago

“My team and I love the versatility of the Pac Vacs. Some prefer the backpac, others prefer the barrel. I love them simoly because of their longevity and ability to last when other vacs cant. I was so annoyed at spending for vac's that only lasted for about 3 to 4 months. With the pac vac I know they are made to last. I also like the fact that some come with an extra extension cord and also are Tagged and Tested. Im slowly getting my whole team a pac vac but with 12 clients it is quite an expensive outlay. I I have also found that delivery is very quick wwhich means less downtime for my team.”

Helpful Report

Posted 7 months ago

Hi Bev Wow, thank you for such a in-depth review! That's fantastic to hear how much you and your team appreciate the versatility and durability of our vacuums. We're delighted that they've proven to be a reliable choice, especially compared to other vacuums that haven't lasted as long. Thank you for sharing your positive experience with us and your continued support. If there's anything we can do to support you and your team further, please don't hesitate to reach out, we are here to help and this kind of happiness is what we strive for. Kristyn

Posted 7 months ago

“Good communication Excellent product”

Helpful Report

Posted 7 months ago

Hi Colin Thank you for your feedback and review. We're glad to hear that you found our communication effective and that you're satisfied with our products. If there's anything we can assist you with in the future, please feel free to reach out as we are here to help! Lu

Posted 7 months ago

“I'd purchesed my Pacvac from Godfreys which has since closed down. I needed disposable dust bags, and went online to see where I could get them. I ordered them from Pacvac, although they had to come from Western Australia, and I'm in Sydney, they arrived faster than most local businesses deliver. I'm very happy with the price, service and delivery time. I bought the Pacvac after a few years of frustration with a Dyson Big Ball. The Pacvac outperforms the Dyson in every way.”

Helpful Report

Posted 7 months ago

Hi Mark What a fantastic review! We're delighted that you're pleased with the pricing, service, and delivery speed. Providing excellent customer service is our top priority, and we're thrilled to know we've met your expectations. Should you have any questions or need further assistance, please don't hesitate to get in touch. We truly value your support! Lu

Posted 7 months ago

“Ordered a new clip for pacvac it was exactly what I needed easy to reassemble and it arrived quickly. Would recommend”

Helpful Report

Posted 7 months ago

Hi Carolyn Thank you for your review! We strive to make replacement parts easy to find and assemble, and it's fantastic to know we achieved that for you. If you require anything else in the future, feel free to contact us anytime. Lu

Posted 7 months ago

“Price and service was best, arrived in 5 days after order as per arrangement, these were not available in Emerald??? So we will.order again.”

Helpful Report

Posted 7 months ago

Hi Brian Thank you so much for your positive feedback! We're thrilled to hear that you found our price and service to be excellent and that your order arrived promptly as expected. We apologise for any inconvenience regarding availability in Emerald and we will look into finding a suitable distributor if possible in this area. We look forward to serving you again for your future orders. Please don't hesitate to reach out if you need any further assistance. Lu

Posted 7 months ago

“fantastic product. use it all the time at home, i see people use it commercally as well wich is nice to see.”

Helpful Report

Posted 7 months ago

Hi Manuel Thank you for your 5 star review. This floor tool is an industry favourite! We are delighted to hear that you're enjoying it at home and appreciate that you've noticed its use in commercial settings as well. Please don't hesitate to contact us if you have any questions or need assistance, we are here to help. Lu

Posted 7 months ago

“The only complaint so far is the small pack vac I purchased the cord shorted out after 2 weeks . Design problem. I attached same cord attachement as the industrial ones and it’s fine . A replacement is n would be appreciated. 👍👍”

Helpful Report

Posted 7 months ago

Hi James We appreciate you letting us know about this issue. We regret that the cord shorted out shortly after your purchase, as this is not typical. Please contact our team at support@pacvac.com for assistance and we will resolve this promptly. Lu

Posted 7 months ago

“Great Vacuum, picks up my dog fur very well. Very easy to use on stairs.”

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Posted 7 months ago

Hi Ros We're delighted to hear that our Thrift vacuum has been such a valuable addition to your home. Please reach out if you need any support or have any questions, we are here to help! Thank you for choosing Pacvac and for your fantastic review Lu

Posted 7 months ago

“Customer service is exceptional! They go out of their way to deliver exceptional service across every aspect of the company. Not just one employee but every employee I had the pleasure of dealing with! Only thing that stopped me giving a 5 star review is my experience with the actual product. More so the attachments, not the vacuum cleaner. I wish I was blown away by the vacuum because I was totally blown away by the company!”

Helpful Report

Posted 7 months ago

Hi Amie Thank you so much for your glowing feedback about our customer service! We're thrilled to know that every interaction you've had with our team has been exceptional. Your satisfaction is incredibly important to us, and we appreciate your recognition of our efforts. We're sorry to hear that your experience with the attachments didn't fully meet your expectations. We're constantly striving to improve our products and appreciated your feedback with regards to this information. Please feel free to reach out to us directly with any further feedback or concerns you have. We're here to ensure you have the best experience possible with our products. Kristyn

Posted 7 months ago

“One very decent company, selling excellent products.”

Helpful Report

Posted 7 months ago

Hi there Thank you for your wonderful feedback! Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, feel free to reach out. Lu

Posted 7 months ago

“I use a Pacwork and find easy to use i wanted one for home.”

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Posted 7 months ago

Hi Andrea Thank you for sharing your review. If you ever have any questions or need support, please do let us know! Thank you for choosing Pacvac. Lu

Posted 7 months ago

“It really good vaccum have no issue with the vaccum.”

Helpful Report

Posted 7 months ago

Hi there Thank you for the 5 star review. We're delighted to learn that you're satisfied with the performance of the Micron vacuum. Should you require any further assistance or have questions,, please don't hesitate to get in touch with us. Lu

Posted 7 months ago

“We wanted to order a replacement part and I received a call in less than 24 hours with their recommendations. Great service and prompt delivery.”

Helpful Report

Posted 7 months ago

Hi Jenni Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with our service and the prompt delivery of your replacement part. Providing excellent customer service is at the heart of what we do, and we're glad we could meet your expectations. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Kristyn

Posted 7 months ago

“I ordered backpack 5 litre paper bags which arrived in a few days. Condition good and intact and have used product in vaccum back cleaner to vaccum my gutters during the dry weather only and was very pleased.”

Helpful Report

Posted 7 months ago

Hi Leonard Thank you for the 5-star review! While our vacuums excel at various cleaning tasks, it's important to note that they're primarily designed for dry / indoor use. Using them for outdoor tasks like gutter cleaning can put extra strain on the machine and may affect its longevity. However, if you find it necessary to use your vacuum for outdoor applications like gutter cleaning, we recommend taking extra care to maintain and clean the bag and filtration system regularly. This will help ensure optimal performance and extend the lifespan of your vacuum. Thank you for sharing your feedback with us, and please don't hesitate to reach out if you have any questions or need further assistance with your vacuum maintenance. Lu

Posted 7 months ago

“From first use, the wheels on the vacuum head have squeaked extremely loudly while using it. This is especially a problem in the commercial setting it's used in. The noise makes me cringe every time, it's the equivalent of someone cramping their fingernails on a blackboard. I'm embarassed to use it in front of guests at our hotel. A bit more attention to detail with quality control needed by the manufacturer.”

Helpful Report

Posted 8 months ago

Hi there Thank you for taking the time to submit your review. We are sorry to hear that your experience didn't live up to our reputation. We've sent you a private email and would value an opportunity to help you. We look forward to hearing from you and we hope together we can find a satisfactory solution. Have a fantastic day! Lu

Posted 8 months ago

Pacvac is rated 4.8 based on 317 reviews