Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.74

4.7 Rating 320 Reviews

94 %

of reviewers recommend Pacvac

4.7

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street,
Kewdale
Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great vacuum works better than general house hold vacuum. Super easy to use and very comfortable.”

Helpful Report

Posted 9 months ago

Hi there Thank you for your 5 star review. It sounds like our Velo has made a significant difference for you. We pride ourselves on creating products that are both user-friendly, comfortable and make people happy! Please feel free to reach out anytime, we are here to help. Lu

Posted 9 months ago

“My team and I love the versatility of the Pac Vacs. Some prefer the backpac, others prefer the barrel. I love them simoly because of their longevity and ability to last when other vacs cant. I was so annoyed at spending for vac's that only lasted for about 3 to 4 months. With the pac vac I know they are made to last. I also like the fact that some come with an extra extension cord and also are Tagged and Tested. Im slowly getting my whole team a pac vac but with 12 clients it is quite an expensive outlay. I I have also found that delivery is very quick wwhich means less downtime for my team.”

Helpful Report

Posted 10 months ago

Hi Bev Wow, thank you for such a in-depth review! That's fantastic to hear how much you and your team appreciate the versatility and durability of our vacuums. We're delighted that they've proven to be a reliable choice, especially compared to other vacuums that haven't lasted as long. Thank you for sharing your positive experience with us and your continued support. If there's anything we can do to support you and your team further, please don't hesitate to reach out, we are here to help and this kind of happiness is what we strive for. Kristyn

Posted 10 months ago

“Good communication Excellent product”

Helpful Report

Posted 10 months ago

Hi Colin Thank you for your feedback and review. We're glad to hear that you found our communication effective and that you're satisfied with our products. If there's anything we can assist you with in the future, please feel free to reach out as we are here to help! Lu

Posted 10 months ago

“I'd purchesed my Pacvac from Godfreys which has since closed down. I needed disposable dust bags, and went online to see where I could get them. I ordered them from Pacvac, although they had to come from Western Australia, and I'm in Sydney, they arrived faster than most local businesses deliver. I'm very happy with the price, service and delivery time. I bought the Pacvac after a few years of frustration with a Dyson Big Ball. The Pacvac outperforms the Dyson in every way.”

Helpful Report

Posted 10 months ago

Hi Mark What a fantastic review! We're delighted that you're pleased with the pricing, service, and delivery speed. Providing excellent customer service is our top priority, and we're thrilled to know we've met your expectations. Should you have any questions or need further assistance, please don't hesitate to get in touch. We truly value your support! Lu

Posted 10 months ago

“Ordered a new clip for pacvac it was exactly what I needed easy to reassemble and it arrived quickly. Would recommend”

Helpful Report

Posted 10 months ago

Hi Carolyn Thank you for your review! We strive to make replacement parts easy to find and assemble, and it's fantastic to know we achieved that for you. If you require anything else in the future, feel free to contact us anytime. Lu

Posted 10 months ago

“Price and service was best, arrived in 5 days after order as per arrangement, these were not available in Emerald??? So we will.order again.”

Helpful Report

Posted 10 months ago

Hi Brian Thank you so much for your positive feedback! We're thrilled to hear that you found our price and service to be excellent and that your order arrived promptly as expected. We apologise for any inconvenience regarding availability in Emerald and we will look into finding a suitable distributor if possible in this area. We look forward to serving you again for your future orders. Please don't hesitate to reach out if you need any further assistance. Lu

Posted 10 months ago

“fantastic product. use it all the time at home, i see people use it commercally as well wich is nice to see.”

Helpful Report

Posted 10 months ago

Hi Manuel Thank you for your 5 star review. This floor tool is an industry favourite! We are delighted to hear that you're enjoying it at home and appreciate that you've noticed its use in commercial settings as well. Please don't hesitate to contact us if you have any questions or need assistance, we are here to help. Lu

Posted 10 months ago

“The only complaint so far is the small pack vac I purchased the cord shorted out after 2 weeks . Design problem. I attached same cord attachement as the industrial ones and it’s fine . A replacement is n would be appreciated. 👍👍”

Helpful Report

Posted 10 months ago

Hi James We appreciate you letting us know about this issue. We regret that the cord shorted out shortly after your purchase, as this is not typical. Please contact our team at support@pacvac.com for assistance and we will resolve this promptly. Lu

Posted 10 months ago

“Great Vacuum, picks up my dog fur very well. Very easy to use on stairs.”

Helpful Report

Posted 10 months ago

Hi Ros We're delighted to hear that our Thrift vacuum has been such a valuable addition to your home. Please reach out if you need any support or have any questions, we are here to help! Thank you for choosing Pacvac and for your fantastic review Lu

Posted 10 months ago

“One very decent company, selling excellent products.”

Helpful Report

Posted 10 months ago

Hi there Thank you for your wonderful feedback! Your satisfaction is our top priority, and we're grateful for your support. If you ever need anything else, feel free to reach out. Lu

Posted 10 months ago

“It really good vaccum have no issue with the vaccum.”

Helpful Report

Posted 10 months ago

Hi there Thank you for the 5 star review. We're delighted to learn that you're satisfied with the performance of the Micron vacuum. Should you require any further assistance or have questions,, please don't hesitate to get in touch with us. Lu

Posted 10 months ago

“We wanted to order a replacement part and I received a call in less than 24 hours with their recommendations. Great service and prompt delivery.”

Helpful Report

Posted 10 months ago

Hi Jenni Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were impressed with our service and the prompt delivery of your replacement part. Providing excellent customer service is at the heart of what we do, and we're glad we could meet your expectations. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future! Kristyn

Posted 10 months ago

“I ordered backpack 5 litre paper bags which arrived in a few days. Condition good and intact and have used product in vaccum back cleaner to vaccum my gutters during the dry weather only and was very pleased.”

Helpful Report

Posted 10 months ago

Hi Leonard Thank you for the 5-star review! While our vacuums excel at various cleaning tasks, it's important to note that they're primarily designed for dry / indoor use. Using them for outdoor tasks like gutter cleaning can put extra strain on the machine and may affect its longevity. However, if you find it necessary to use your vacuum for outdoor applications like gutter cleaning, we recommend taking extra care to maintain and clean the bag and filtration system regularly. This will help ensure optimal performance and extend the lifespan of your vacuum. Thank you for sharing your feedback with us, and please don't hesitate to reach out if you have any questions or need further assistance with your vacuum maintenance. Lu

Posted 10 months ago

“Website easy to use. Products came without delay.”

Helpful Report

Posted 11 months ago

Hi Hannah We're delighted to hear that you found our website easy to navigate and that your products arrived promptly. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future! If you have any questions, please don't hesitate to reach out, we are here to help. Lu

Posted 11 months ago

“Fast service great product set up and ready for use. Great suction ease of use and very comfortable to wear.”

Helpful Report

Posted 11 months ago

Hi Mark Thank you so much for the glowing review! Providing fast service and high-quality products, alongside wonderful customer service is always our absolute priority. We truly appreciate your support and feedback. If you ever need anything, do not hesitate to reach out! Lu

Posted 11 months ago

“I have a Pacvac Battery SuperPro which we have used every week day for 11 months without a problem. One of the hinges on the lid broke last month. I was easily able to order another one from Pacvac but my package was delayed by Australia Post in arriving. The amazing customer service team at Pacvac arrange for my order to be resent by express delivery and recalled the lost package. I really appreciated their help as this part is important to the vacuum functioning well and we rely on it every day. Thanks Pacvac!”

Helpful Report

Posted 11 months ago

Hi Susan Thank you for sharing your experience with us! While we acknowledge that courier companies can sometimes falter, we're thrilled that our team was able to swiftly provide you with a replacement, ensuring you were back up and running without delay. We genuinely value your support and are excited for Pacvac to continue being your cleaning companion. Should you ever require assistance in the future, please don't hesitate to reach out. We're always here and ready to help. Lu

Posted 11 months ago

“The Web sites was easy to navigate ,the part was ordered and arrived a few days later awesome and welldone”

Helpful Report

Posted 11 months ago

Hi David Your positive feedback is greatly valued. We're glad you found our website user-friendly and that your order arrived promptly. Our goal is to provide a streamlined customer experience, and we're happy to know we achieved that for you. Should you require any further assistance in the future, please feel free to reach out. We're here to help and always happy to assist. Lu

Posted 11 months ago

“Very easy and comfortable to use”

Helpful Report

Posted 11 months ago

Hi Johanna We greatly appreciate your positive review of the Velo go vacuum Ensuring our products are both user-friendly and efficient is a central focus for us. Should you have any questions, please feel free to reach out. We're here to ensure that your cleaning routine is as effortless as possible. Lu

Posted 11 months ago

“Absolutely love my pacvac - best decision ever - so light and so efficient xx”

Helpful Report

Posted 11 months ago

Hi Ash It's wonderful to hear that you're absolutely loving your Superpro vacuum! Making your cleaning routine more efficient, is exactly what we aim for with our products, alongside our great customer service. Should you require any additional support or have enquiries, don't hesitate to contact us. Have a wonderful day! Lu

Posted 11 months ago

“I have 7 Pacvac machines and wouldn't buy anything else. Now we are trialling the new Velo light weight vacuum cleaner and so far we are very happy with it as well.”

Helpful Report

Posted 11 months ago

Hi Angela Thank you so much for your glowing review! We're delighted to hear that you've found satisfaction in using our vacuums and are now exploring the Velo. Our dedication lies in delivering excellent products tailored to our customers requirements. If you have any questions please don't hesitate to reach out and we would love to hear feedback on the Velo once you have trialled it. Lu

Posted 11 months ago

Pacvac is rated 4.7 based on 320 reviews