Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and awesome vacuum”

Helpful Report

Posted 2 years ago

Hi Michelle, Thanks for 5 stars! We are delighted to see you are enjoying your new vacuum cleaner. We strive to deliver excellent product and even better customer service and its so lovely of you take time to let us know, that is what you received. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to watch a few short videos to see how you can keep your vacuum cleaner running as new for many years to come as well as some cleaning tips to help you save money and time. Our team is ready and keen to provide our famous customer service and answer any questions, so please don't hesitate to reach out to us on: sales@pacvac.com, if we can help you in any way at all! Have a fantastic day! Anna

Posted 2 years ago

“Before one year one off battery died”

Helpful Report

Posted 2 years ago

Hi Rashini, We would love assist you with the issue you are experiencing. Please kindly contact us on: sales@pacvac.com so that we can resolve this problem together. We look forward to hearing from you. Have a great day! Anna

Posted 2 years ago

“I used Pac Vacs when I was working as a cleaner for the Education department, I liked the machine so much that when I branched out on my own as a domestic house cleaner, I bought my own Pac Vac.”

Helpful Report

Posted 2 years ago

Hi Karel, Thanks for your endorsement and positive review! We are delighted to hear that you love your Pacvac vacuum cleaner. We aim to deliver great products, making cleaning quick and easy and we thrive on such great feedback. The only thing greater than our awesome vacuum cleaners is our top-notch customer service and we love providing help, so if you have any questions or if we can assist you in any way, please don't hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“A while ago I wrote a review and talked about an issue I had with one of the Pac Vac machines. Pac Vac got straight in touch with me and went above and beyond to understand my issues. Not only were they amazingly helpful, polite and kind they solved the problem and had it rectified immediately. My new machines I ordered are perfect and the quality I remember. The ergonomics are great, the machine is powerful and light enough to be carried for many hours work a day. I am again in love with my Pac Vac. 5 stars for the excellent service too. Thanks Pac Vac team. Kath King, Norfolk Island Cleaners xx”

Helpful Report

Posted 2 years ago

Hi Kath, Thanks for the update and the amazing 5 star review! We are delighted to hear that our service resolved your issues and our products have met the high quality standards you are accustomed to. This is what we strive for! If there is anything else we can assist you with, please don't hesitate to reach out. Have a fantastic day! Anna

Posted 2 years ago

“Nice and very fast 👌 delivery 👌. I really appreciate and I can recommend 👌.”

Helpful Report

Posted 2 years ago

Hi Alex, Wow! Thanks for the great review! We work our hardest to deliver great products and even better customer service, and we are thrilled that you are satisfied with the service you received. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com, to view few short videos packed with tips and advice on how to make the most of your Pacvac vacuum cleaner. Helping our clients in making cleaning a more enjoyable and fun experience is our calling, so if you find yourself needing help or advice, don't hesitate to reach out on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“The order was originally mucked up - we were sent 3 regular Pacvacs instead of the 1 cordless Pacvac we ordered - but we’re very happy with the vac now that we have it. It’s much easier to use, and is used more regularly than our old plug in one.”

Helpful Report

Posted 2 years ago

Hi Dianne, Thank you for the positive review! We are thrilled you are enjoying our cordless vacuum cleaner, they are the future of cleaning! If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to view a few short videos that will help you make the most of your investment. Our friendly team is always keen to provide help should you need it, so please don't hesitate to reach out on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Very happy with the range of products available and the service once I committed to the purchase.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks so much for the 5 Stars! Here at Pacvac we aim to only deliver excellent products and even better customer service, so we are delighted that you feel that is what you received. We have made a Pacvac Academy: academy.pacvac.com, as a deep well of knowledge and our many years of experience poured into a few short videos that will help you save time and help you make the most of your new vacuum cleaner. Our team is always eager to offer help and assistance, should you require it, so don't hesitate to reach out if you need anything at all, at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Simply THE best vacuum cleaner owm the market bar none. I have wasted my time and money with that rechargeable rubbish and they just don't compare. This is ideal for both commercial and domestic use. I have recommended others who have now purchased the same Glide 300 product. A+++”

Helpful Report

Posted 2 years ago

Hi Damien, Thank you very much for the positive feedback. We are very pleased that you are enjoying your Glide 300 vacuum cleaner. Customer satisfaction is at the heart of all we do here at Pacvac. I recommend that you take a moment to visit our free Pacvac Academy: academy.pacvac.com, where you can follow few short videos to see how you can maximise your investment. If there is anything at all we can help you with, please do not hesitate to reach out to our friendly team on: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“It’s super useful and easy to carry.”

Helpful Report

Posted 2 years ago

Hi Bolortuya, Thank you for your positive feedback. Customer satisfaction and creating positive cleaning experiences are behind all our designs. If you haven't yet, please take a moment to visit our free Pacvac Academy: academy.pacvac.com to follow few short videos to see how to make the most of your investment. If there is anything at all we can help you with, please don't hesitate to reach out to our friendly team at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Fast delivery and they work so well when you use them. And they don’t get stuck on corners. Yippee”

Helpful Report

Posted 2 years ago

Hi Pam, Thank you for your positive feedback. We are very pleased that you are happy with your purchase. Creating positive cleaning experiences is behind all of our designs. If you haven't yet, take a moment to visit our free Pacvac Academy on: academy.pacvac.com to view a few short videos to see how to look after your Pacvac vacuum cleaner to make the most out of your investment. If there is anything else at all we can do to help, please don't hesitate to reach out to one of our friendly team members at: sales@pacvac.com. Have a fantastic day! Anna

Posted 2 years ago

“Great machine but you need to keep the bag clean at all times to get best suction from it! I am disappointed with the batteries. I’ve now had three replaced under warranty and another on its way out which I will have to replace myself. Apart from batteries I love the machine but unfortunately will be looking for another manufacturer to replace when time comes.”

Helpful Report

Posted 3 years ago

Hi Mark, We are sorry to hear you have had such trouble with our batteries. Customer satisfaction is at the heart of all we do. We would love to help you with your issues. Please kindly call our office on 08 9479 1444 or contact our team on sales@pacvac.com so that we can assist you further. Have a fantastic day! Anna

Posted 3 years ago

Hi Mark, Thank you for your review. I was unable to locate your purchase/ warranty claims in our records. Please kindly advise us of the name you purchased the vacuum cleaner under and where your warranties were issued, so that we can investigate and assist you efficiently. If you have any questions or if there is anything else I can help you with, please do not hesitate to let me know. Have a great day! Anna

Posted 3 years ago

“This is quality stuff!!”

Helpful Report

Posted 3 years ago

Hi Dilshan, Thank you for the 5-star review! Have a great day, Urvin

Posted 3 years ago

“Good Service & Fast delivery”

Helpful Report

Posted 3 years ago

Hi Keylie, Thank you for your 5-star review! We are thrilled to know that you are loving your Pacvac product. We pride ourselves for both our customer service and same day dispatch, so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 3 years ago

“I have been using the Pacvac Superpro 700 vacuum cleaner for a month. It's easy to use, lightweight with excellent suction. It has halved the time it takes me to vacuum carpet and hardwood floors and dust accumulation on furniture. I would highly recommend this excellent product.”

Helpful Report

Posted 3 years ago

Hi Reno, Thank you for a 5-star review! We are thrilled to know that you are loving your Pacvac vacuum cleaner and the benefits it provides. Please let us know if there's anything we can do for you. Have a great day, Urvin

Posted 3 years ago

“Awesome service and fantastic Products”

Helpful Report

Posted 3 years ago

Hi Andrew, Thank you for your 5-star review! We are thrilled to know that you are loving your Pacvac products. We pride ourselves for both our customer service so it's amazing for us to hear that you've enjoyed your experience with us. Please let us know if there's anything we can do for you. Have an awesome day, Urvin

Posted 3 years ago

“nice ,compact and powerful however the tools that come with vacuum don't stay on the end of the wand and keep falling off. still a good vacuum. sam”

Helpful Report

Posted 3 years ago

Hi Sam, Thank you for your review. We aim to provide the best products at a best price. We would love to assist you with the issue you are experiencing. Please kindly contact our team on sales@pacvac.com or call 08 9479 1444 so that we can help you. Have a fantastic day! Anna

Posted 3 years ago

“A power house little machine. Lightweight and easy to manoeuvre. Feel like it's really sucking every bit of dirt out of my carpet ... yay!”

Helpful Report

Posted 3 years ago

Hi Sharon, Thank you for another 5-star review! We are thrilled to know that you are loving your Pacvac vacuum cleaner. Please let us know if there's anything we can do for you. Have a great day, Urvin

Posted 3 years ago

“Excellent service. Brilliant products. Win. Win.”

Helpful Report

Posted 3 years ago

Hi Charlotte, Thank you for your 5-star review! We are happy to hear that you are enjoying your Pacvac product Please reach out if you need any help. Have a great day, Urvin

Posted 3 years ago

“I baught my first vacuum from you guys 4 years ago, I clean houses for a living and I cannot imagine my life without my vacuum.”

Helpful Report

Posted 3 years ago

Hi Elsje, Thank you for your 5-star review! We are thrilled to know that you are loving your Pacvac product. Please reach out if there's anything we can do to help. Have a great day, Urvin

Posted 3 years ago

“Pacvac are the best vacuum cleaners I have ever used, if I had the money I would buy the more expensive Pacvac vacuum cleaner. I have had no trouble with my Pacvac vacuum cleaner since I bought it back in 2018 I think it was. It works like a dream best vacuum ever bought I love my Pacvac. Thank you Pacvac.”

Helpful Report

Posted 3 years ago

Hi Steph, Thank you for your 5-star review! We are thrilled to know that you are loving your Pacvac product. Please reach out if there's anything we can do to help. Have a great day, Urvin

Posted 3 years ago

Pacvac is rated 4.8 based on 316 reviews