Pacvac Reviews

Name: Pacvac
Address: 7 Mackay Street, Kewdale, Western Australia
Rating: 4.75

4.8 Rating 316 Reviews

94 %

of reviewers recommend Pacvac

4.8

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pacvac:

Pacvac is a market leader in the design and manufacture of professional backpack vacuum cleaners. Customer satisfaction is at the core of everything we do, backed up by excellent after sales service, giving you peace of mind every step of the way.

Thank you for taking the time to review Pacvac

Visit Website

Phone:

(08) 9479 1444

Email:

support@pacvac.com

Location:

7 Mackay Street
Kewdale, Western Australia
6105

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Pacvac 5 star review on 27th August 2024

Marek E

Pacvac 5 star review on 12th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Pacvac. I’m so happy with my ordering with you”

Helpful Report

Posted 5 years ago

Hi Branka Thank you so much for your review. We always aim to ensure that our customers receive the best possible service when they deal with us, so we are thrilled to hear that you’ve enjoyed your experience on your recent purchase. Please don’t forget that we are always here to help, so reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Same day dispatch and prompt delivery. Excellent service!!”

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Posted 5 years ago

Hi Michael Customer service is very important to us, so thank you for taking the time to give us this review, it’s great to hear you’re happy. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Came in 1 day very impressed definitely recommend to everyone”

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Posted 5 years ago

Hi Marina Thank you for your review. We always aim to provide the best possible service for our customers, and we hope that you enjoy using our product. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Just a great vaccum Im a cleaner and it is great it's a pleasure to use”

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Posted 5 years ago

Hi Tanya Thank you for your review. We are thrilled to hear that you are enjoying your vacuum as we design them with cleaners in mind, aiming for an easy and convenient experience every time. Please don't forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Friendly staff, high quality equipment at reasonable prices”

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Posted 5 years ago

Hi Don Thank you, it’s great to hear such positive feedback as we always aim to provide the best service for our customers with quality products that are built to last. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Kind regards Charlie

Posted 5 years ago

“Pacvac are very prompt with their responses to repair our units and we are happy with the service over all.”

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Posted 5 years ago

Hi Marion Thank you for your feedback. Customer service is very important to us, so it’s great to hear you’re happy. Our experienced team are focused on providing a prompt turnaround so that you can continue with your work as quickly as possible. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 5 years ago

“PacVac are very easy to deal with. They are professional and always deliver in a prompt manner.”

Helpful Report

Posted 5 years ago

Hi Dardanup Primary School We aim to make the customer service process as easy and convenient as possible for our customers, so thank you for your feedback. Please don’t forget that we are always here to help, so please reach out to us at any time, we will happily assist you. Thank you. Kind regards Charlie

Posted 5 years ago

“From past sales we have not have any problems arising from the sales of the machines or when ordering parts for customers who require replacement parts.”

Helpful Report

Posted 5 years ago

Thank you for your review. We build our machines to last, so it’s great to hear that your sales are going well and you’re able to service your customers easily with our replacement parts. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 5 years ago

“It's light and comfortable, and I like the simplicity of one sucking tool for all floors. It doesn't suck quite as hard as I expected, but it does the job well and quickly.”

Helpful Report

Posted 5 years ago

Thank you for your review. We design our machines with leading ergonomists to deliver one of the lightest and most comfortable backpacks on the market so we are really pleased to hear you are enjoying that benefit. If you’re not aware, for greater suction power, we do also have the Thrift 650 model, which is equipped with a 1300-watt motor. You can find more details on our website by visiting the link: Pacvac Thrift 650. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 5 years ago

“I love my pacvac! It does the job so well and i can order replacement parts quick and easy. The extra long cord and the convenience of a backpack makes my job alot easier. Easy to clean and maintain”

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Posted 5 years ago

Hi Tantawan Thanks for your kind words! We design our products to be easy and convenient for our customers, so we are thrilled to hear that you are happy with your purchase. Please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you. Thank you. Kind regards Charlie

Posted 5 years ago

“Service was great. It was lovely to have business referred to me, and I found the process of restocking of goods very friendly and professional.”

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Posted 5 years ago

Hi Jim Thanks so much for your review, we are deeply committed to ensuring our customers have the best experience and we are thrilled to hear you’re happy! Regards Nolan

Posted 5 years ago

“Always ready with the right advice. Great products and back up service. Overall an excellent company to deal with.”

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Posted 5 years ago

Thank you for the feedback, we appreciate your support.

Posted 5 years ago

“a reputable product with a long reliable performance history for our industry. but a product is only as good as its back up support network and spare parts program. theirs nothing that PAC vac wont do to satisfy its customer . it is with that mentality and solid product knowledge that Pac Vac have ,give us , the supplier FULL confidence that we are selling the BEST product . Dzyner Commercial Adelaide”

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Posted 5 years ago

Hi Eugene Thanks for your kind words! Our aim is to find ways for everyone to have the best experience with our products, service, and business and we really appreciate and enjoy working alongside industry professionals like D-Zyner, who help us achieve this. Regards Nolan

Posted 5 years ago

“Its always very easy dealing with Pacvac. Especially Jade Newark she is always very helpful, prompt and efficient.”

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Posted 5 years ago

Hi Lindsey Thank you for your feedback, customer service is very important to us and it's great to hear that our staff are supporting you well.

Posted 5 years ago

“Good service”

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Posted 5 years ago

Glad to hear you're happy with our service. Please don't hesitate to get in touch if you need help with anything else.

Posted 5 years ago

“bought the thrift for commercial cleaning, had probably 3 normal pac vac's before, great work horses but $100 cheaper. The plastic tube is too flexy, normally s/steel and annoying, also the bent handle hurt our wrists. had to change the stuff back off the broken vac. Quite a bit noisier than pacvac, but feel maybe more powerful suck.”

Helpful Report

Posted 5 years ago

Hi Terry Thanks for your feedback, it’s always great to hear from loyal Pacvac customers. The Thrift is suited to the cost-conscious buyer and equipped with entry-level accessories when compared to the Superpro 700. We appreciate your comments and we will pass them on to our R&D department for them to consider when they are developing future accessories. Please don’t hesitate to contact us if you need assistance in the future or wish to know more about the various accessories Pacvac offers for our range of machines. We are always happy to help. Kind regards Charlie

Posted 5 years ago

“Good website to order from and quick delivery”

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Posted 5 years ago

Hi Ray Thanks for your feedback.

Posted 5 years ago

“Very happy with products, pricing and speedy delivery”

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Posted 5 years ago

Thank you for the great feedback, Nicole.

Posted 5 years ago

“Online purchase was easy & very fast delivery. The Pacvac is quite & has heaps of suction. The back brace is very comfortable. The 18m power cord is a real treat we can reach our entire house from 1 GPO. Easy to clean when finished.”

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Posted 5 years ago

Hi John Thank you for your feedback. It's great to hear that you're happy with your purchase. Please reach out if there's anything we can help you with.

Posted 5 years ago

“It's a good vacuum, I use it at least 6 hours a day, I already been using it for 2 years”

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Posted 5 years ago

Hi Elias Thank you for your feedback. We build our machines to last so it's great to hear that it's still going strong.

Posted 5 years ago

Pacvac is rated 4.8 based on 316 reviews