Hi Ray! Thank you so much for your amazing 5-star review! We're delighted to hear that our product is helping with your shoulder injury. Wishing you a smooth and speedy recovery!
Hi Janine! Thank you so much for your wonderful 5-star review! We're thrilled to hear you love both our product and service. Your satisfaction means the world to us, and we’re here to provide you with the best experience possible.
Hi Trevor,
Thank you for the feedback about our product working well, however I am curious as to why you have given us a negative review if that is the case, as 2 out of 5 stars is generally seen as negative? I believe it may be due to your experience with your health fund.
In regards to your comments about BUPA, you don't have to be a registered company with BUPA to purchase our products - I hope BUPA didn't give you this information as it is not correct - anyone can purchase our products whether or not they are registered with BUPA.
We have received feedback from customers that their claims with BUPA are sometimes not allowed because the reseller has not been allowed to register with BUPA for a provide number due to their business model and being a small business. BUPA is the only health fund we have come across that puts this restriction on their customers ability to make a claim, by dictating who they can and cannot purchase from to be "allowed" to claim their medical device purchase rebate.
We do have a BUPA provider number that is noted on the Health Funds page on our website.
If your health fund has put restrictions on a claim for a medical device you have purchased and you do not agree with it, we would suggest you contact them direct to complain or possibly ACCC to find out if they can assist.
I hope this is helpful and you might reconsider your rating based on your experience with our products and not the experience from your health fund if that is why we only received 2 stars.
Thank you
Hi there! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that the PainPod provided quick relief for your sore back after horse riding. It's great to know our product is working well for you. Keep enjoying those rides!
“I am 69 this month have suffered from lower back pain(arthritis in L1234and5 with bulging discs) and sciatica for over 20 years and purchased your tens machine product about 10 years ago on a whim . I no longer suffer from severe back pain or sciatica and I often loan my machine to other people with pain. I mainly use it on my neck and knees now with great results. I recently loaned it to an 89 year old man who loved it and I had trouble getting it back off him! 😂😂”
Hi Mark! Thank you for sharing your fantastic 5-star review! We're overjoyed to hear that your PainPod has made such a positive difference in your life after so many years of discomfort. It’s wonderful that you’re able to share the relief with others, too. We appreciate you being a part of the PainPod community and hope you have a wonderful birthday!
Hi Naomi! Thank you for sharing your lovely 4-star review! We’re so glad to hear that the PainPod has provided relief for your back pain. Your satisfaction is our priority, and we appreciate your feedback!
Hi Robert! Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying our products. Your support truly motivates us to keep delivering the best!
Hi Chris! Thank you for your amazing 5-star review! We’re so happy to hear that you’re loving your Pain Pod and that it's been a lifesaver for you. Your support means everything to us!
“A sceptic until I tried it at a pop up. Then a bought a Pain Pod 3 and have used it daily for the last month for tennis elbow, arthritic shoulders and neck. In a word... Brilliant. It hasn't cured anything BUT pain levels are way down and I can do things again that have been off limits for a very long time.”
Hi Adrian! Thank you for your fantastic 5-star review! We’re thrilled to hear that your Pain Pod 3 has made such a positive impact on your daily life. It’s wonderful to know that you can enjoy activities again with reduced pain levels. Your support and feedback truly mean the world to us!
Hi Sue! Thank you for your fantastic 5-star review! We’re so glad to hear that your queries were handled clearly and respectfully. It’s wonderful to know that you’re happy with the outcome and our products. Your support means the world to us!
Hi Bill! Thank you for your wonderful 5-star review! We're delighted to hear you had a pleasant experience with our staff and that your replacement unit arrived promptly. Your satisfaction means a lot to us!
“Saving my nightlife, with great pain relief for a shoulder injury, with the wireless PainPod.
Also got to give a shout out to Josh and Hayley on the Gold Coast who are so helpful in every way .... always so patient and great at troubleshooting, as well as being so prompt with returns, and deliveries.”
Hi Laylee! Thank you so much for your amazing 5-star review! We're thrilled to hear that your new wireless PainPod is saving your nightlife. Our friendly team are always here to help and we greatly appreciate your feedback.
Hi Carolyn! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our communication and that you're very happy. Your satisfaction is what we're all about!
Hi Allan! Thank you for your incredible 5-star review! We're so glad to hear that you've been enjoying our products for years and that they work well for you. Your recommendation means a lot to us!
“I bought one years ago for myself from yourselves whilst at an event at the NEC and have used it various times.
My son has also used it and I was stuck as to what to buy him for his birthday next month as he has shoulder issues and I thought I’d give him his own pain pod.
I searched online for it and found you were in Australia now I didn’t remember that but I was adamant that I wanted the same as mine so I bought another one.”
Hi Barbara! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've found your PainPod valuable and that you're passing along the benefits to your son. It's fantastic that you chose us again for his gift—thank you for your loyalty!
Hi Geraldine! Thank you for your wonderful 5-star review! We’re delighted to hear that the fast delivery helped you easily update your TENS machine without breaking the bank. Your feedback is greatly appreciated!
Hi Barbara! Thank you for your fantastic 5-star review! We're thrilled to hear that your replacement pads and conductor gel arrived promptly and in great condition. Your satisfaction means the world to us!
Hi Lea! Thank you for your amazing 5-star review! We're so glad to hear that you love your PainPod and that you experienced prompt service. Your support truly brightens our day!
