“I suffer from Peripheral Neuropathy at night. I have tried the Pain pod for this and have found that it doesn't relieve the pain much. might have to try the larger Pain pod fpor this issue”
Hi there,
Thank you for taking the time to share your experience with the PainPod. We're sorry to hear that it hasn't provided the relief you were hoping for regarding your Peripheral Neuropathy. We understand how challenging managing pain can be. If you do decide to try the larger PainPod, we would love to offer you a discount on upgrading to a bigger PainPod. If you have any questions or need assistance, please don’t hesitate to reach out.
“Love my PainPod! It's one of the original devices and still going strong! The cables still work, but the plastic coating was degrading & becoming icky to handle. Called to check that the cables listed in their online shop were compatible with my device (it's that old!). My call was answered immediately by a real person who could answer my query - super polite & friendly too. Purchased online & my package was received promptly. Thank you!”
Hi John! Thank you for your fantastic 5-star review! We're thrilled to hear that your order was processed and mailed quickly. Your satisfaction is important to us!
Hi Kate! Thank you for your amazing 5-star review! We're thrilled to hear that the back pad has been providing you relief from your back pain throughout the day. If you have any questions or need support, please don't hesitate to reach out.
“I haven’t had much luck with my pain pod. The neck pads would not stay on with the first use, which then I had to spend more money on a neck wrap which I don’t like because I feel like I am being strangled when in use it. Then after one week of using my device, the off and on switch would not engaged, it just floated around backwards and forwards. So that’s been two weeks with not much success. I must say the customer service team have been excellent with all my issues and I received my replacement machine yesterday so hopefully nothing else goes wrong.”
Hi Suzanne,
Thank you for taking the time to share your experience with us. We're sorry to hear that you've encountered issues with the neck pads and the switch on your device. We understand how frustrating that can be. It's great to know that our customer service team was able to assist you effectively, and we hope that your replacement machine works perfectly for you moving forward. If you have any further questions or need additional support, please don't hesitate to reach out to us.
“Unfortunately I cannot give a fair assessment on the Bio Socks as my size 10.5 4E UK do not fit into these socks.
Morton's Neuroma causes my feet to swell and I cannot get them on my feet.
The Pain Pads work well to ease pain.”
Hi there,
Thank you for sharing your experience with the Bio Socks. We're sorry to hear they didn't fit and that you faced difficulties with swelling from Morton's Neuroma. It's great to know that the Pain Pads are helping with your pain relief! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. The Body Systems Socks are a larger-sized sock, which may be helpful.
Warm regards,
Team PainPod Pty Ltd
Hi Rick! Thank you for your great 4-star review! We're delighted to hear that you think our unit is fantastic. Your feedback is invaluable to us, and we're always striving to improve. If you have any suggestions or need assistance, we're here to help!
Hi Penny! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our product. Your satisfaction means the world to us, and we’re here to provide great products and support whenever you need it.
Warm regards,
Team PainPod Pty Ltd
Hi Kerry-Ann! Thank you for your wonderful 5-star review! We're so happy to hear that you found our product easy to use and effective for your legs. Quick service and satisfied customers like you are what we strive for every day! If you have any further questions or need assistance, feel free to reach out.
Warm regards,
Team PainPod
Hi William! Thank you for your amazing 5-star review! We're so glad to hear that you think we're the best! Your support truly motivates us to keep delivering great products and service. If you ever need anything or have any questions, don’t hesitate to reach out. We're always here for you! 😊
Hi Danny! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a great experience with our service and products. Your satisfaction is our top priority! If you need anything at all, don't hesitate to reach out. We're always here to help! 😊
Hi Samantha! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've loved your PainPod for years. Your loyalty means everything to us! If you need more pads or have any questions, just let us know. We're always here to help! 😊
Hi Lenora,
We appreciate your feedback and are sorry to hear you're not impressed with your experience. If you have any specific concerns or if there's anything we can do to help improve your situation, please feel free to reach out. We're here to assist you!
Hi Kaaren,
Thank you for your feedback. We're thrilled to hear that you love our products and find them effective! However, we understand the frustration of not receiving your order yet, but sometimes it can take longer than expected to send products overseas. I have just checked the tracking and it has arrived. We appreciate your support!
Hi Brendon! Thank you so much for your awesome 5-star review! We’re thrilled to hear that you’re already a fan of PainPod! Your support means the world to us. If you ever have any questions or need assistance, feel free to reach out. We’re always here for you! 😊
“This is my second pain pod with my first still going strong after 9 years! So I can definitely attest to the quality of the Painpod 3. Josh and the Pain pod team have been so great to deal with. They have responded quickly to my queries and provided excellent customer service. Delivery was very quick and I have been very happy with my pain pod 3 and it has been very effective in managing my pain without drugs.”
Hi Vivira! Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve had such a positive experience with both your PainPod 3 and our team. It's wonderful to know that we're able to support you in managing your pain effectively. Your loyalty over the years truly means a lot to us! If you ever have any more questions or need assistance, feel free to reach out anytime. We're here for you! 😊
“On contacting pain pod I found them very helpful. The delivery was surprisingly quick.I was kept informed of my parcels stage on the route to me. I received my items a lot quicker than I anticipated. Living in the UK I was impressed with the service I received.”
Hi there! Thank you for your wonderful 5-star review! We're so glad to hear that you found our service helpful and that your delivery was quicker than expected. It's always our goal to keep our customers informed throughout the process. We truly appreciate your support all the way from the UK! If you ever need anything else, don’t hesitate to reach out. We're here for you! 😊
“In our experience and little niggles the painpod is works a treat the only slight issue is the small pads lose their stick fairly easily, but I have since bought some conductor gel, we'll see how that goes 😊”
Hi Deborah! Thank you for your thoughtful 4-star review! We're so pleased to hear that the PainPod is working well for you. We appreciate your feedback about the small pads losing their stick; it's great that you’ve found a solution with conductor gel. If you have any further questions or need support, don’t hesitate to reach out. We're here to help! 😊
Hi Anonymous! Thank you for your fantastic 5-star review! We’re thrilled to hear that our product knowledge and service was helpful to you. If you have any questions or need further assistance, please feel free to reach out. Thank you for your support!
