PainPod Pty Ltd Reviews

Name: PainPod Pty Ltd
Address: 3/31 Dominions Rd, Ashmore, , Gold Coast, 3/31 Dominions Rd, Ashmore, , Gold Coast, Queensland
Rating: 4.66

4.7 Rating 939 Reviews

93 %

of reviewers recommend PainPod Pty Ltd

4.7

Based on 939 reviews

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Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone

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PainPod Pty Ltd 5 star review on 14th May 2021

Anonymous

Anonymous // 01/01/2019

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“I only ordered replacement pads and they are working fine. Just sorry I waited so long before I realised I could buy replacements. Thank you for your prompt service.”

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Posted 3 days ago

Hi Ailsa, Thanks for letting us know the replacement pads are working fine and for the kind words about our service. We’re glad the issue is resolved for you.

Posted 2 days ago

“I’ve been using pain pod products for about 8 years and have just bought my second pain pod2. It’s a great little device. Customer service is great and shipping is very quick.”

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Posted 3 weeks ago

Thank you so much for your kind review and for being a loyal PainPod customer for 8 years! We are thrilled to hear that you’re enjoying your second PainPod2 and appreciate the positive feedback regarding our service and shipping speed. If you ever need any assistance or have questions about your device, please don’t hesitate to reach out. We are always here to help. Best regards, The PainPod Australia Team

Posted 3 weeks ago

“I have been using Ten machines for years, painpod is so easy to use and has great programs, I would never use another Ten machine. Great size the pads are the best and last well, without replacing every month.”

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Posted 4 weeks ago

Hi Graham, Thanks for the kind words. We’re glad to hear that you think the PainPod is easy to use, with great programs, and that the pads last well. If you ever need anything, we’re here to help.

Posted 4 weeks ago

“Great range of products and good value, parking was difficult.”

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Posted 4 weeks ago

Hi Sue, Thanks for the feedback. We’re glad you found the range of products and value good. Sorry to hear parking was difficult.

Posted 4 weeks ago

“Very good service thanks”

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Posted 4 weeks ago

Hi Glenn, Thanks for the feedback. We’re glad you found the service very good.

Posted 4 weeks ago

“Bought the Pain pod heat absolutely love it I have been using pain pod products for 4-5 years they are the best - had a bad back for 20years this product has changed my life as well as exercise. Great job Pain Pod keep it up :)”

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Posted 1 month ago

Hi Gary, Thanks for sharing your experience. We’re thrilled to hear Pain Pod has helped with your back and your routine for 4-5 years. If there’s anything else you’d like to share or ask, we’re here to help. Kind regards, Team PainPod

Posted 1 month ago

“Not really helping, okay when it’s on don’t like some of the modes”

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Posted 1 month ago

Hi Brenda, Thanks for sharing your feedback. Sorry to hear it’s not helping and that some modes aren’t to your liking. If you can tell us which modes you’re having trouble with or what you’d hoped it would help with, we can suggest adjustments or alternatives.

Posted 1 month ago

“I am a 70 year old operating theatre nurse who is still working. The Pain Pod has significantly decreased the amount & severity of lower back pain which I have been experienced on my long shifts. Thank you !”

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Posted 1 month ago

Hi Gayle, Thank you for sharing your experience. We’re glad to hear the Pain Pod has helped with your lower back pain during long shifts. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“Very happy with the product and service. I ordered two pagan Mid day and they arrived the next afternoon.”

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Posted 1 month ago

Hi Brian, Thank you for sharing your experience. We’re glad you’re happy with the product and service, and that your order arrived the next afternoon. If there’s anything else you need, we’re here to help.

Posted 1 month ago

“Love my pain pod. Have had this for 2 years and it is small but mighty. Easy to wear and fits in My pocket, doesn't weigh me down like my older one. I use this for chronic pain management and have recommended to many people. I have a variety of pad sizes for different areas and they last for ages. Have just restocked my most used pads”

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Posted 1 month ago

Hi Debbie, Thank you for sharing your experience. We’re glad the PainPod fits well and supports your chronic pain management, and that you’ve found the pads durable and easy to use. If you have any questions or need support, we’re here to help.

Posted 1 month ago

“Quick and great service ! 👍👌”

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Posted 1 month ago

Thank you for your kind words, Mark. We’re glad you had a quick and great service experience. If there’s anything else we can assist with, just let us know.

Posted 1 month ago

“Pain pod mini is so easy to use and take when you travel”

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Posted 2 months ago

Thank you for sharing your experience. We’re glad the PainPod is convenient for you when travelling. If you have any questions or need support, we’re here to help.

Posted 2 months ago

“I purchased my Hi-Dow / PainPod TENS Machine back in 2010 when they first came on the market at a local Shopping Centre pop-up shop. The original Unit is still in good working order, after hours at-a-time use, a few times a week, for years on end. I've always used the Large Pads and frequently use 4 at a time with both Ports in the TENS machine. Also used many of the Accessories such as the Biobelt, Shoes, Gloves & Socks to good effect. Highly Recommend Hi-Dow / PainPod as a beneficial and inexpensive Sports Medicine / Rehab, Soft Tissue & Neuromuscular Therapeutic Recovery and Treatment modality above all others.”

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Posted 2 months ago

Thank you for sharing your experience, Melinda. We’re thrilled to hear your Hi-Dow / PainPod has remained reliable since 2010 and that you’ve benefited from the pads and accessories. If you ever need support or have questions about new options, we’re here to help.

Posted 2 months ago

“I found the service fantastic. Quick and efficient and very professional.”

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Posted 2 months ago

Thank you for sharing your experience, Gina. We’re delighted to hear you found our service quick, efficient, and professional. If there’s anything else we can assist with, please let us know.

Posted 2 months ago

“I am finding pain pod helps to relieve arthritis pain in my hands.”

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Posted 3 months ago

Thank you for sharing your experience. We’re glad PainPod is helping with your hands’ arthritis pain.

Posted 3 months ago

“Love the devise though I struggle to keep a good connection when using the belt”

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Posted 3 months ago

Thank you for the review, Simon. We’re glad you love the device, and we’re sorry about the connection issue with the belt. If you’d like, we can help troubleshoot or explore other belt options to improve the connection, our customer service will reach out to you shortly.

Posted 3 months ago

“It’s amazing! I use this mainly on my back & knees due to my osteoarthritis. 20 to 30 mins in the morning & the pain has eased greatly!”

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Posted 3 months ago

Thank you for the wonderful review, Brioni. We’re thrilled to hear PainPod is helping with your back and knee pain—great to know 20–30 minutes each morning makes a difference.

Posted 3 months ago

“I received great service from Josh at PainPod on a couple of occasions recently. Firstly I realised there was problem with the PainPod device and probably needed a new charging cable. I called in and saw Josh who was able to replace the device, which now works fine. Then this week my wife and I called in and saw Josh as she wanted a larger pad for her back. Again we received excellent advice from the very friendly and helpful Josh.”

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Posted 3 months ago

Thank you for the wonderful review, Noel. We’re glad Josh could help and that the device issue and the back pad need were resolved. We’ll pass your kind words to Josh.

Posted 3 months ago

“Josh was extremely helpful and always willing to assist when I had a query. We have three PainPod products and love them!”

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Posted 3 months ago

Thank you for the wonderful review. We’re thrilled Josh was extremely helpful and that you love your three PainPod products.

Posted 3 months ago

“I broke the screen on my device and contacted PainPod. Fantastic staff, quick return and reasonably priced. Great experience 😃”

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Posted 4 months ago

Thank you, Elizabeth, for the wonderful review. We’re thrilled you had a great experience with our staff.

Posted 4 months ago

PainPod Pty Ltd is rated 4.7 based on 939 reviews