Hi Iain,
Thank you for your review. We are so happy that the PainPod M is making a significant difference with your shoulder pain. If you want to upgrade to one of our larger devices please call on 1300 911 442 and we can help you with our "Device upgrade deal".
Hi John, we are sorry we missed an item from your order and thank you for letting us know. I sent out the missing item on the 10th of this month and sent you the tracking details so you can be kept up to date with the progress of your order.
“For me, I wouldn’t have believed what painpod was capable of if someone just told me about it, because when something appears too good to be true, it usually is. I was waiting on shoulder surgery to repair a fully torn tendon and was on debilitating pain every day, especially at night, I literally wanted someone to just amputate my whole arm… that’s when I happen to come across painpod at the Sydney Easter Show and skeptically gave it a try- I had nothing to lose. After a 20 min EMS/TENS trial session, the pain had SIGNIFICANTLY reduced to the point that I had to concentrate to feel it. My accompanying friend told me it’s in my head and sold me the ‘placebo effect’ but my ability to sleep without waking up in agony that night and the reduction in pain in the days that followed told me otherwise- so I jumped online and purchased it. BEST money I’ve EVER spent. I still needed surgery to re-attach my tendon, but the wait was so much more bearable. Since then, I’ve gotten my whole family onto it to alleviate their aches and pains and they’re all converted and sing its praises to anyone willing to listen! I always thought I could never be a ‘sales person’ because I can’t lie about a product, but I would HAPPILY sell the painpod because IT WORKS and I LOVE it. I still use it daily to assist my post-surgery healing/ rehab and I’ll never look back.”
Hi Samantha,
Thanks so much for your review and we LOVE hearing stories like this! It's great that PainPod is helping you with your rehabilitation as it had with your pain management.
A lot of people who distribute PainPod are small businesses who had been using it themselves so are confident selling a product they know works first hand. If you do ever want to get into sales let us know and we can put you in touch with some of the teams!
All the best.
“I was in terrible pain the day I came across painpod.
I have stopped all heavy pain meds from dsy one this has changed my quality of each day without pain.”
“Was a bit disappointed I was not advised of the EOFY sale when purchasing my Pain Pod 2 and when I mentioned this on Facebook I was advised I had been given a discount ( which says if I sign up which I did I would get 10% discount which I did) but looking at your email sales I could have bought it for $50 cheaper - I was also advised i received a free bottle of perfect conductor - if you add up what I paid and what your EOFY sales are I would have got it cheaper - all good as I love the product it just a bit disappointing that I was advised what I think was the wrong information - if I was advised at time of sale I probably would have bought the more expensive device.”
Hi Gary, Thank you for your reviews. I am really so sorry I didn't mention we had an EOFY sale that was coming up. I was so flat out when you arrived that it just slipped my mind. We will endeavour to have more signage up in our office the week leading up to it next year so I can't forget about it.
I hope that the PainPod is making a difference for you.
Hi Jeanette, thank you so much for your kind words about our customer service. It is something that we do try very hard to make sure we get right, we don't always get it right but it something this is always at the forefront of our minds.
Hi Cherrilyn, thank you for taking the time to write a positive review. That just amazing that the PainPod has been able to keep you from going under the knife. All of us here in the office had a collective cheer when we read your review. We are so happy.
“This is my 2nd Pain Pod (unfortunately I dropped my first one and broke it. I had it for many years and could not live without one) sooo, a call to Painpod and all sorted. Best investment anyone could have. Soothes sore muscles, fixes pains. I cannot express enough how good this product is! Their customer service is absolutely Top Notch.Great Product, Great People❣️”
Hi Dee, thank you for your positive review on your experience with PainPod. To be honest Dee you made things so easy for us, it was our pleasure and I hope your new PainPod is going well for you.
“Pain Pod AU were helpful and efficient and even super supportive when an extra item they included for free needed a little fix! This whole experience was over and above and, I look forward to dealing with them again! 5 stars the whole way! Thanks team!”
Hi Sahar, it is always a pleasure for us to help out our customers so that their experience with us will be a positive one. We understand the majority of our customers are dealing with pain so if we can add just a little sunshine to their day it goes a long way. We do look forward to helping you again.
“Excellent product, had one for years , finally gave up so no hesitation buying a new one. Used regularly, wouldn’t have got through the last years of work without it. Thanks”
“The pain pod is easy to use and very functional. It is a bit fragile however and I needed to get the screen replaced after only 3 uses. A more resilient design should therefore take into consideration.”
