“After a recent workplace injury I ordered the painpod to help manage my pain and found it to be easy to use and extremely effectice for pain releif.
I also have painful knees due to years of kneeling and overuse and have found the system extremely helpful after a long day.”
Hi Nick, thank you for taking the time to give PainPod a 5-star rating. We really appreciate your feedback and we are thrilled that the PainPod has given you effective pain relief.
“Pain pod 3 is the way to go as it has 4 pads to target the painful spots on your back for example. I wear it whilst shopping or whenever I am out and about cleaning the house, gardening, driving around. The massage movements is so good makes the pain just disappear. I cannot express enough, well in short it’s having a back massage whilst you are working or bending etc..
Moreover it’s usb charge! Try it and you will understand.👍👍👍”
“Hello there, From my previous purchase with pain pod, the product/item that I am not satisfied with this the shoulder wrap garnment. I also reached out to Trish to enquire if i could exchange this item for another pain pod item for the same value. I have only used it once to experience it, but it wasn't getting the same pain relief as I am receiving by using the individual pain pod pads the large rectangle ones and the hand like pads. These individual pads and the knee wrap are the 2 items that I use most frequently as these items work the best for me and that I am so grateful that I have for pain relief without having to use any medications.”
Hi Rebecca,
I've just check through our communication and cannot see we had heard directly from you regarding your concerns. If you had reached out to Tricia expecting us to reply, she unfortunately did not pass this information on to us and does not work directly with us, she is an authorised distributor who purchases products to sell at shows so does not have any access to purchases you have made through our website. We will remind her to pass on any customer concerns in future.
I'm sorry to hear you are not enjoying the Shoulder Wrap as much as you enjoy the Knee Wrap. They do work in a similar fashion ie it simply allows the device it is attached to, to transmit the treatment modes onto and through the skin.
As you are not happy with the Shoulder Wrap you are welcome to return the product and we can arrange a refund or exchange.
If you would like to return it please bring or send it to:
PainPod Pty Ltd
3/31 Dominions Road
Ashmore, Qld 4214
Our office is open Monday - Friday, 9am - 5pm.
If you would like to try some trouble shooting before returning it we would recommend using a conductor spray (water can be tried) on the pad areas you connect your electrodes to, as this will help make the sensation smoother and more comfortable, similar to using gel pads.
I'm glad you are finding relief from your PainPod device and are not having to use medications. Maybe one day you would consider changing your company review from one star as we are a small local business and do rely on review ratings to let people know what they can expect from dealing with our company.
“I have been using my Pain Pod for over 15 years.
It has certainly helped me where needed , and in my 90’s has helped to keep me well and fit.
It goes everywhere I go !”
Hi John, thank you for your 5-star rating. We really appreciate you taking the time to do this review. We are so happy that the PainPod has become a reliable companion for you on a daily basis.
“Best tens machine I’ve ever owned. Having Chronic muscular skeletal issues I’ve relied on home-based tens machines to use whenever pain happens and this one has been by far the best investment all the various attachments including the footpad’s and the large back pad which can be strapped onto the body whilst out and about have really been again, changed it to me. Quality product and Quality service”
Dear Sarah,Thank you so much for your fantastic 5-star rating of PainPod! We greatly appreciate your feedback and are thrilled to hear that you consider our tens machine to be the best one you have ever owned.
We understand how crucial it is to have effective pain management, especially when dealing with chronic muscular skeletal issues. It's amazing to hear that our tens machine has been a game-changer for you. We take pride in providing quality products, and we are delighted that our various attachments have made a significant difference in your pain management routine.
Your satisfaction is our top priority, not just with our products but also with our service. We are grateful that you have recognized the quality of both our product and service. If you ever need any assistance or have any further questions, please do not hesitate to reach out to us.
“My husband and I are very impressesd with the staff at Pain Pod , they have been professional at all times and have been abl to help us to get relief from some pain we have both been experiencing. We are grateful to the staff at Pain Pod Ashmore.
Anne & Andrew Johnston”
Thank you so much for your 5-star review of PainPod! We greatly appreciate your kind words and we're thrilled to hear that you and your husband have been impressed with our dedicated staff. We always strive to provide a high level of professionalism, and we're delighted that we were able to assist you in finding relief from the pain you've both been experiencing.
Hi Susan, Thank you so much for your outstanding 5-star rating and review of PainPod! We truly appreciate your kind words and support.
We are thrilled to hear that you found our products to be great, and that the online ordering process was easy for you. Our team works diligently to ensure a seamless experience for all our customers.
Furthermore, we are delighted to know that our delivery service was quick, especially when shipping to NZ. We understand the importance of prompt and efficient delivery.
“I have used a TEN's machine for 6 years for chronic pain. The PainPod is my second machine. It works as well as my previous machine and does what it is advertised to do. I was disappointed that it didn't include the waist bag and cover considering how much it cost. Once it arrived and I had set it up I had no where to attach the machine while I was mobile. It would have been useful to have a clip on a cover to be able to attach to a belt / waistband. A small zip up bag would been a useful addition for storing the machine when not in use.”
Hi Anon, thank you for your postive review and suggestions. Ideally we would love for all of what you have said to be standard but we find it is better to be able to customise to the individual so that they can get exactly what they need rather than putting extra in that may not be needed by everyone.
Hi William, thank you for your 5-star rating. We do appreciate your feedback concerning the durability of the PainPod over an extended period of time and thank you for your recommendation.
Hi Bruce, thank you for taking the time to give us a 5-star rating.
We are thrilled that the PainPod has been able to make a huge difference to your back pain.
Hi Tony, Thank you for your 5-star rating of the PainPod. We really appreciate your kind words regarding our customer service as it is something that we strive for everyday.
Hi Beatrix,Thank you so much for giving PainPod a 5-star rating! We truly appreciate your kind feedback and support. We are delighted to hear that you had an excellent experience with our team and that they handled your requests with respect and great communication.
Our customer satisfaction is our top priority, and we always strive to provide a friendly and exceptional service. If you have any further questions or need any assistance, please don't hesitate to reach out. We are here to help!
Hi Robyn,Thank you so much for taking the time to give us a 5-star rating! We really appreciate your feedback and it means a lot to us.
We're thrilled to hear that you had a very friendly and efficient service over the phone. Providing excellent customer service is one of our top priorities, and we are glad that we could meet your expectations.
“Customer service is acceptional. Love the Product. I have bought multiple for friends and family. I am also a physiotherapist and recommend it to my patients as it is easy to use, has multiple setting options, is rechargeable and is eligible for private health rebates.”
Hi Jessica,Thank you so much for taking the time to leave your 5-star rating. We really appreciate your kind words and positive feedback about our product.
We are thrilled to hear that you find our customer service exceptional and love our product. It means a lot to us that you have not only purchased multiple PainPods for your friends and family but also recommended it to your patients as a physiotherapist.
Thank you once again for your kind words and recommendation.
Hi Megan,
Thank you for taking the time to write a review.
It does state on our website when you order what the dimensions of the Small Pads are.
The Small Pads are ideal for people with arthritis in their knuckles and fingers where the size of the Pads sit perfectly in those difficult areas.
If you would like further information or you are unsure about any of our products please feel free to contact us and ask any questions you may have.
