Hi William, thank you for your 5-star rating. We do appreciate your feedback concerning the durability of the PainPod over an extended period of time and thank you for your recommendation.
Hi Bruce, thank you for taking the time to give us a 5-star rating.
We are thrilled that the PainPod has been able to make a huge difference to your back pain.
Hi Tony, Thank you for your 5-star rating of the PainPod. We really appreciate your kind words regarding our customer service as it is something that we strive for everyday.
Hi Beatrix,Thank you so much for giving PainPod a 5-star rating! We truly appreciate your kind feedback and support. We are delighted to hear that you had an excellent experience with our team and that they handled your requests with respect and great communication.
Our customer satisfaction is our top priority, and we always strive to provide a friendly and exceptional service. If you have any further questions or need any assistance, please don't hesitate to reach out. We are here to help!
Hi Robyn,Thank you so much for taking the time to give us a 5-star rating! We really appreciate your feedback and it means a lot to us.
We're thrilled to hear that you had a very friendly and efficient service over the phone. Providing excellent customer service is one of our top priorities, and we are glad that we could meet your expectations.
“Customer service is acceptional. Love the Product. I have bought multiple for friends and family. I am also a physiotherapist and recommend it to my patients as it is easy to use, has multiple setting options, is rechargeable and is eligible for private health rebates.”
Hi Jessica,Thank you so much for taking the time to leave your 5-star rating. We really appreciate your kind words and positive feedback about our product.
We are thrilled to hear that you find our customer service exceptional and love our product. It means a lot to us that you have not only purchased multiple PainPods for your friends and family but also recommended it to your patients as a physiotherapist.
Thank you once again for your kind words and recommendation.
Hi Megan,
Thank you for taking the time to write a review.
It does state on our website when you order what the dimensions of the Small Pads are.
The Small Pads are ideal for people with arthritis in their knuckles and fingers where the size of the Pads sit perfectly in those difficult areas.
If you would like further information or you are unsure about any of our products please feel free to contact us and ask any questions you may have.
Thank you so much, Honni, for your amazing 5-star rating. We greatly appreciate your support and recommendation. We're thrilled to hear that our product has been keeping your neck stiffness and pain free by effectively targeting those stubborn knots in your shoulder blades. Thank you again and have a fantastic day!
Thank you so much for a 5-star rating! We appreciate your kind words and are delighted to hear that you found our product to be of excellent quality. We strive to provide top-notch products, and your satisfaction is our utmost priority. Moreover, we're thrilled that our quick delivery service met your expectations.
Hi Murray, Thank you so much for your 5-star rating of PainPod. We truly appreciate your support and are thrilled that you find our products to be of high quality.
Hi Thomas,
Thank you for taking the time to write a positive review about the PainPod.
We are so happy that you are able to get great relief using the PainPod, I find it is a great way to start the day.
“I seen this product at the Brisbane home show and thought what a great product. You guys seriously need to look at coming down to the next agfest in Tasmania 2025”
Hi Tim,Thank you for taking the time to rate PainPod a 5-star review! We truly appreciate your support and it means the world to us.
Also, we're thrilled to hear that you discovered our product at the Brisbane home show and found it impressive. Your kind words encourage us to keep striving for excellence.
Regarding your suggestion about attending the next Agfest in Tasmania in 2025, we'll definitely take it into consideration. We love connecting with our customers and showcasing our products at events, so your recommendation is greatly appreciated.
Hi Nicola,
Thank you so much for your 5 star rating of PainPod. We truly appreciate your support and are thrilled to hear that our product has been helping you.
We are delighted to know that you had a prompt delivery experience. It's fantastic to hear that having these additional accessories has made using your PainPod so much easier.
Should you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are always here to help.
Hi Maree, thank you for taking the time to leave a 5-star rating for PainPod. We greatly appreciate your kind review and are thrilled to know that you had a positive experience with us.
It warms our hearts to hear that you found all our staff to be efficient. We work hard to ensure that our team provides exceptional service to our valued customers like yourself.
Hi Shabu,
Thank you so much for your positive review. We do appreciate your support and are thrilled to hear that our product has been helpful for your mum. If you have any further feedback or questions, please don't hesitate to reach out.
“I bought the heat unit , thought that it would help with severe back pain after operation ,but it had no effect whatsoever had no power could not feel any of the settings wright up to max setting ,the pad left an awful residue on my skin needed to scrub off in shower. Unit was not what i was hoping it would be , after previous experience at my physio using original pod used to make my arm fly all over the place on low setting.”
Hi Christopher,
Thank you for providing feedback and we're sorry to hear you are not happy with your experience using the Heat device. Although we are aware that our products will not be 100% effective for 100% of people 100% of the time, we could not replicate an output fault when you sent your device back to us to test and are currently using that device you had sent back to provide demonstrations as it is working as it should. We also were not made aware of any problems with your pad, which should not be leaving any residue on your skin when used by itself. Having said that, I can see you had also ordered the Conductor Gel and if you have been using that along with your Gel Pad, as stated on the bottle, you will need to wash your skin after use. Our customer service team will be in touch today so we can have this resolved for you.
Kind regards
The PainPod Team
Dear Nhut,Thank you so much for taking the time to write a review. We truly appreciate your kind words and your continued loyalty as our valued customer.
Hi Darren, Thank you so much for your positive review. We greatly appreciate your positive feedback and are thrilled to hear that our products have had such a transformative effect on your life.
