“It’s a scam. Complete scam that cost me $130 and no order ever arrived. It’s July now, I ordered it in March... Customer service sucks big time. If you’re asking for a refund, they say “oops we already shipped it again” and then guess what, 2 weeks and still no tracking number. Another email to get an update, and they replied that “it seems it’s been dispatched, you should get tracking number soon”. And another 3 weeks - radio silence. Shame on you! There’re hundreds reviews on the internet with people telling the same story. Good luck frauds.”
“I’ve suffered from anxiety for a long time. PBN’s were suggested by a fiend as a therapy. I just love them and I have done many as gifts. I have tried many different companies over the time and have been quite happy with most. I now use Paint Plot as they have a great variety and they regularly release new kits, which I need. Keep up the good work Paint Plot.”
“OMG I saw the “Forest Wolf” kit and I just had to have it! It has been my most enjoyable PBN by far. Thanks Paint Plot, I just looove your range and fun vibe. The Forest Wolf looks amazing hanging on my wall.”
“DO NOT ORDER. I ordered 2 paintings in May. The tracking numbers never worked and a month later I received an email stating it did not clear customs but don't worry they will reship it on them! I sent 3 emails requesting to be refunded with zero response. Now I get an email stating the package is lost. Its July 19th. The worst customer services ever. They have no address and over the phone you get nowhere.”
“I ordered a paint plot in March, it is now JULY and it still hasn’t arrived! I emailed support and they said they would send a replacement..and then I heard nothing back. Emailed them again about a refund and they said my order was fulfilled and I can’t get one. This is a scam. Do not order from them!!”
“Quick delivery time (less than one week) but disappointed with product quality. Paid extra for "frame" which was split. Tacks to attach canvas were useless, broke more than half without much pressure. Paintbrushes are nasty.
Better quality available on other sites for much less money.”
“If I could give 0 stars, I would. Undoubtedly the worst customer service experience I've had with an online retailer. After months of back and forth and confirming that my order was sent to the wrong place, this company refuses to offer a refund or resend the order. It's incredibly disappointing that my money was wasted on something that I will never even get to enjoy. I was looking forward to starting my painting and had already picked out the next one I wanted to order, but not anymore.
Do better for people who actually WANT to give you their business.”
“Do not order from this company, it is a scam. You will be disappointed and ripped off. Customer service is atrocious. Website says 10-25 day shipping, I have been waiting for over 70 days. Will not respond with updates. Will not refund money or give tracking number. They've been saying product will be reshipped for 2 weeks now after losing it the first time with no sign progess.”
“Ordered March. Tracking shows no activity. Have been fighting for a refund and still nothing. They keep claiming their distributor has to refund me and they have no control. DO NOT ORDER FROM THEM.”
