“Ordered in March. Nothing received.
I would suggest everyone also file a consumer complaint with the NY attorney general. There is a form on their website to fill out for scam companies like this.
Also I’m dying at the reviews who say “excellent quality, they will send missing drills at no cost”. If the quality is so great why are so many kits missing things?? It should be at no cost! They screwed up!
I can’t imagine waiting 6 months for the thing to come and then it be missing parts! Trash company, trash product.”
“I ordered two custom diamond paintings of my cat and one of my dog. There was a problem with one of the colors (light blue instead of white) for my dog. A customer service rep kept in contact with me during the COVID situation and let me know when I would be getting my replacement beads. Finally got them and the picture turned out beautiful. Will definitely order again.”
“Certainly would order again. Loved my picture. Excellent customer service. Order was running late because of Covid..but the owner kept in touch with me and let knw it was still on its way! Awesome!!”
“I ordered back in April and each time I write I get same pre-worded response blaming COVID for delay. I cannot get a reply to either give me refund or tell me where my order is..... I would not recommend this site to anyone.”
“I placed my order 7 weeks ago.
After complaining through PayPal, Cory, from Paint with Diamonds offered me a 50% refund for my inconvenience.
But wait! I still haven't gotten the order!!!
Why should they still get $45 out of the $90 I spent when I've gotten NO MERCHANDISE???
I deserve a FULL REFUND!
Am I right?”
“Placed my order May 18, it is now June 29 and still no order. I have heard nothing from this crappy company. Cancel my order and give me a full refund! Never buy from the company...they are garbage!”
“i have friends of which have ordered from this site and i loved how every diamond painting came and turned out, im getting ready to order a view of my own. love how many choices you have to pick from”
“I order a couple of paint with diamond in April 2020 and I have yet to recieve my merchandise, I've sent several email concerning my order only to be told about Covid 19 was the hold up, I have never recieved a tracking number or anything concerning my order.... my question your company will I ever get my order or can i get a refund? is your company just a scam???... thanks for your time and consideration on this matter
Mary Nelson a dissatisfied customer”
“If I could leave negative stars, I would. It took 3 months for my kit to come. When it finally came, I didn’t have enough of one of the colors so I figured I’d try the “oh sh*t insurance”. I submitted my order 2 WEEKS AGO and it STILL hasn’t shipped... And when it finally does, it’ll be another 3 months. For one lousy bag of beads. I ended up buying replacements elsewhere. Will never buy from here again!!”
“All the positive reviews on here have to be fake. I placed my order on April 18, it is June 28 and I still dont have it. I have also been told they cannot refund my money because it has already shipped. I filed a complaint with the Better Business Bureau and their response was that my item shipped on March 22. Interesting since that is 3 weeks before I ordered it. They lied on their website and said everything shipped from the US. They are extremely dishonest. Get your diamond paintings from Amazon, they actually care about customers.”
“I have tried several different diamond painting company's and I always come back to PWD! I love how close their diamonds are compared to other company's. The price isn't bad either.. Just remember if you do custom paintings the bigger the painting the better it will turn out. Here are a few I've done. The huskies are my fur babies.”
