“Do not order from this company! We ordered 3 diamond paintings and 2 pens. The original order was returned from customs. We contacted the company and eventually they "supposedly" sent the order again. After 3 months, we have received 2 of the paintings, nothing else. We have contacted the company including Corey, the president, several times and we have yet to get this resolved. We receive your standard basic email with very little explanation. We are in the process of disputing the charges. We have ordered from several companies and never experienced such a lack of customer service or inability to provide the items that were paid for. Please don't waste your time or money - you will just be out both.”
“I ordered back in Mid-March. It is June 23 - no package. Tracking is a joke. It ALWAYS says “in transit”. “Corey” sends a generic email when you ask questions. I’m in the process of disputing the charges to my card. I understand that COVID slowed things down, but I’ve gotten packages from China within a week since this COVID outbreak. I don’t buy their excuse and I won’t buy their products again.”
“Warning: they delete real customer reviews from their website! PLUS you are unable to leave a review with less than 3 stars. I ordered $88 worth of merchandise 60+ days ago and have yet to receive it. I've sent emails and facebook messages with no response. I just want my money back at this point but doubt that will happen.”
“They delete real customer reviews from their website!!! I purchased $88 worth of items 60+ days ago and have yet to receive anything. Looking to get a refund at this point but they do not respond to emails/facebook messages. I left a review and 6 days later it is missing from their site, alongside a handful other reviews I saw complaining about their customer service.”
“I placed an order in May and haven’t received a tracking number as of yet so I’ve contacted the company several times and received the same responses that it can take 4 to 6 weeks due to covid. My response was that I have ordered the same items from Zulily and I have received them within 2 weeks.
After reading the different reviews I have contacted my credit card company and I am trying to cancel the charges. I don’t believe the positive reviews didn’t have a problem receiving the product since so many people have waited such a long time.”
“I LOVE, LOVE, LOVE this activity. I can do it while on the phone, watching tv, waiting in car during kids' activities...and it looks great in the wall as artwork!!”
“Horrible company... I ordered mid April and it is June 21st and NOTHING has been received. It's a waste of money. Go to amazon and buy the same thing for 2 day shipping, instead of 2+ month shipping. This horrible company needs to get their act together. Do NOT buy from here. I could have finished all the diamond painting I ordered by now if they came when I ordered them. This company is a joke.”
“If I could give them -5 stars I would in a heartbeat. I ordered my item April 22nd, it’s not May 22nd and have yet to receive anything. I have been in contact with “Corey” who says the items have been shipped and keeps giving me a TAT of 4-6 weeks but nothing has been updated on the tracker. He keeps giving me the runaround about COVID and China is backed up with packages, but 2 months backed up? Come on I wasn’t born yesterday.
Save yourself the headache and don’t buy from this joke of a company.”
“I or
dered from Paint by Diamonds and another order from Paint with Diamonds!!! I ordered in April and have not received my orders!!!!! I never did get a confirmation number, from Paint by Numbers!!!! Its almost impossible to get a hold of them.. BUT collected my money right away. Very disappointing... I would never recommend to anyone!!!”
“I love your items and the kits. I do wish you would put a recommend size option in the description of each picture so we could get the size with the best picture quality. I also wish that alongside your military and firemen paintings, you'd offer police related items. Otherwise, I love PWD and their products, even if shipping does take a while.”
