“Ordered four months ago, still have no received my order. I contacted customer service about a refund but they told me since my order is still “in transit” (which means it’s in China btw), they told me I’m not eligible for a refund. To say I’m unhappy is an understatement. I understand COVID has caused upheaval, but four months is too long, and refusing to refund me? Yeah, what a joke. Don’t buy this.”
“I placed my order over 8 weeks ago and received a notification today to say the package is still in China! At this speed I'm not sure I'll ever receive it.”
“So I placed my order on May 20th, with that being said I received notice that my item shipped probably 2 or so weeks later. I waited the 3-5 days for the tracking information to pop up but nothing came. I even emailed and they sent me the link back with the same thing showing me no further updates other than its been shipped. Lastly, the response at the bottom of the email was to wait 4-8 weeks for my product. I ORDERED IN MAY!!! and 4-8 weeks from the date of the email means that I won't get it until August! Make that make sense!!!
I would not buy from this company again there is no reason why it takes months to get this package.”
“So happy with Paint With Diamonds!! Customer service is fantastic! This is the largest one I’ve done, can’t wait to frame it. Ordered a custom one in this size, can’t wait to receive it and get started! I’ve completed about 50 canvases, I’ve order from other companies, but PWD is by far the best!”
“Placed my order April 16 and still no order. Many emails stating same thing, 'on it's way'. Tracking info link, doesn't work. First time experience and never again.”
“They are beautiful and I’ve order from others websites and they’ve never arrived because it was scams but this company is legit and it’s so relaxing to do”
“Do not order from this company. I order on April 19th, and I am still waiting for it. According to my tracking number, it says that it left China on June 16th and that was the last update. I received an e-mail from Corey giving an update on my order and explaining that because of Covid, I should expect some delays.
Order from Amazon you will get it in less than a week.”
“Ordered in March. Nothing received.
I would suggest everyone also file a consumer complaint with the NY attorney general. There is a form on their website to fill out for scam companies like this.
Also I’m dying at the reviews who say “excellent quality, they will send missing drills at no cost”. If the quality is so great why are so many kits missing things?? It should be at no cost! They screwed up!
I can’t imagine waiting 6 months for the thing to come and then it be missing parts! Trash company, trash product.”
“I ordered two custom diamond paintings of my cat and one of my dog. There was a problem with one of the colors (light blue instead of white) for my dog. A customer service rep kept in contact with me during the COVID situation and let me know when I would be getting my replacement beads. Finally got them and the picture turned out beautiful. Will definitely order again.”
“Certainly would order again. Loved my picture. Excellent customer service. Order was running late because of Covid..but the owner kept in touch with me and let knw it was still on its way! Awesome!!”
“I ordered back in April and each time I write I get same pre-worded response blaming COVID for delay. I cannot get a reply to either give me refund or tell me where my order is..... I would not recommend this site to anyone.”
