“NEVER buy anything from this website. I placed my order on APRIL and they still didn’t deliver it to me. I’m waiting 4 months, wrote few emails but they ignored me and didn’t want to return my money. The worst company eveeer!”
“The worst company ever! It took over 3 months to get my two paintings and the quality is poor and cheap. I have ordered most of my paintings from Amazon which are so much nicer quality wise and they are very reasonable. Don't buy from Paint with Diamonds! My mistake for not reading the reviews!! Don't let it happen to you.”
“I waited 4 months for 2 sets to arrive. Every time I sent an email tracking would change almost immediately. After getting the run around and my order finally arriving the 2 sets were crammed in a small bag, the two mixes together no directions no nothing. Please do not waste your time!!!”
“Worst company to deal with EVER!!! Been waiting since May for my order… Placed two orders on two different dates and they weren’t shipped out until I called and complained. Was able to get half my money back but I am adamant about getting my entire monies back. Will NEVER EVER order from this company again. I’m also going to post on Facebook where I have almost 1000 friends do you never purchase anything from this company! I would shout it from the rooftops to not buy anything from this company!”
“Placed my order back in March! I realize that it is coming from China and that is going to cause some delays. I have been super patient and i have emailed them several time. They always respond saying that their logistics company is all messed up with COVID. It has been 5 months.... 5 months... Asking for refund. Do NOT order through this company!!”
“Worst online shopping experience.
I didn’t know the package was coming from China. I initially ordered in March. I’ve been sending emails since then. Reply is very very slow. I understand due to Covid it will take long but I still haven’t received my package and I’ve been trying to cancel my order and request for refund but they said I’ll receive the package soon and won’t be able to refund.
Don’t ever buy from this store!”
“I believe my money has been stolen - and will be trying to get a refund from Visa. I placed an order May 5th (over 90 days ago) for $265 US. After two months I received a wood frame stretcher bar that was supposed worth $29 USD that I could have purchased at the door store for $2 and the LED light box that I was charged $50 that I now realize should have cost more like $25. I received ZERO of the actual diamond painting items. Sending an email gets you a computer generated 'tells you nothing' response.”
“By far the worst company I have ever done business. I placed 2 orders in April 2020. I was told these orders could be filled in the USA (Both for my daughters worth $150). I must have 15 emails that I have sent to them. At this point I have not received either order.....I have gotten computer generated messages- Received 3 calls from a woman who continues to change her name (Same voice). I was told 4 weeks ago the order would appear on the tracking system. It states the order was fulfilled- however- never placed out for shipping. I work for a chipping company and we have not missed a single customer order due to COVID-19. I am still waiting for my orders. I have informed PWD I am going to post this message everywhere they are listed (Facebook, PWD, Etsy) until they refund my money. They could have swam from China to the USA by this time.”
“I am still waiting on this to arrive. Ordered in March. I was promised a refund from the CEO and then never received it. I understand they do not have any say in delays related to COVID -19 however poor customer service they do. Corey told me if I did not receive it in 2 weeks I would get 50% refund and 4 weeks 100%. That was a month ago. Later I was told by their support that in order to get a refund I would need to return my items. Well I am still waiting on them!!!! I spent $146 on these items and have received the WORST customer service ever. I do not recommend this company. I also attempted to review the website and it will not allow me to post my bad review. So I am on Facebook now trying to inform people of my terrible experience.”
“The products are coming from china first off. I've been waiting for ever as well. I found a company right here in the US that I will be using from now on. Diamond art home!”
“Ordered in April still no order. Received text several weeks ago it was on it's way. Still no kit and E mail address is not deliverable to send text to. Requested a refund no response. Lost my purchase price and was still killed for it. Do Not purchase from this company. Look around and check all others out before you make this mistake like I did.”
“I’ve ordered two kits in May, they took my money and we’re almost August, the two kits still have not arrived! Don’t ever order anything from this company!! Lesson learned!”
“I placed an order with this site on 6/2/2020, paid for expedited shipping. As of 7/31/2020 I have yet to receive my items. I have contacted their customer service 4 times. Three times I have received a run around response, and have yet to receive a response to my 4th inquiry. I am just glad I purchased through PayPal as I am currently pursuing a refund. Don't waste your time and money!”
“I ordered the end of May. Here it is the of July. Nothing!!! I have emailed them numerous times and just get the automated one about shipping being delayed! Ugh so frustrating!!! No one from the company will get in touch we me!! I will not order any more from this company!”
“Was worried when it took over two months to arrive but someone from the company kept in contact and answered my emails. This Covid thing has messed up shipping so I totally understand. They have the best looking kits so I’ll order again, hopefully it won’t take as long.”
“I waited months for the smallest size.After reaching out to customer service ironically I got it within days.Once my shipment arrived it had 2 of the bags with zero jewels in it making my picture useless.A waste of time and money dont support this garbage.”
“I ordered in April and STILL haven't received my order... It is the END of JULY!!! Every time I email the company, I am told that my order will be here in 2-3 weeks. It has been THE WORST experience!!! Buy elsewhere!”
“Ordered last of May, now last of July with no shipment. Tracking says order not found. Was charged immediately upon ordering. Not even sure now this is a real company and not just a scam. Find your paintings elsewhere.”
“I have been waiting for 2 months for replacement dotz that were shorted in my kit. I have contacted them many times and all I get is “we’ll contact you when they are sent.” Now they won’t even reply to my emails. Totally not a company I will order from again.”
