“I love how it's a more modern way of doing crafts I love such as cross stitch and paint by numbers. There are so many great pictures to choose from. So the only question is what's stopping you...”
“I ordered my product on 3/31/20 and it shipped on 4/10/20 and it is now 6/16/20 with no clue if I will ever receive the product. I have requested a refund.”
“Just as it says in the other reviews, you're scammers, taking people's money for their orders and then never delivering the product(s). There's an "Alert" for this company on the Better Business Bureau website. I'm sorry I didn't look this company up before ordering from it. And, it must be against the law for Original Paint by Diamond to blame Covid 19 for lack of delivery, when they're scammers and never intended to make a delivery anyway. (I ordered at the beginning of May, and am still waiting for my order.)”
“This is a scam. I ordered 2 months ago with no product in site. Would leave zero stars if I could. They keep blaming COVID but I have ordered other products from China after I ordered this one and it has already arrived. They are just stringing me along and taking advantage of the situation. When I asked for a refund they asked me to return it to a store that’s 2-3 hours away from where I live once it arrives (in another 3-6 weeks from now, lol). I ordered this as a birthday present in April for my sister and she still has nothing and they are telling me to wait until July or August. I don’t think it will ever come at this point. What a joke. I usually am patient and don’t leave bad reviews but a “ company” taking advantage of people during a pandemic really makes me angry. Don’t order from them!!!”
“I ordered a kit for my daughter the end of January and the 1st of February ordered 4 kits for myself. In March a tiny package came with only the free 3"x5" plastic in the package. As of this date it's the only item that has arrived after spending over $100. Customer Service and also the CEO Corey have no answers. I asked for my money back in an email and all I hear is crickets. I'm out the money that they kept and not product. Run the other way!!!”
“Ordered April 14th. It’s now June 15th. S nothing. Tracking number doesn’t tell me anything. Company says it’ll come keep waiting. Till next year? Just avoid this company altogether . Extremely disappointed. I can see the same thing is happening with others . Ridiculous.”
“This is such a great hobby but beware you will have no life afterwards jk!!! I don’t know how I lived without it. I can relax my brain after a hard days work and get great customer service whenever I need it.”
“I have ordered several times and I am always happy with each picture I receive, it sometimes may take a while for delivery but I am always ok waiting. And customer service is great as well. I have never had any issues.”
“Great selection and price. Looking forward to receiving but I know it may take 1 to 2 months as thats clear on the website and it will ship from China. Happy to be patient!”
“I ordered in March, Still no product as of June 13th. They took the money right away. Tracking # no good! I will never ordered from this company again!! Have sent 3 e mails no response.”
“I enquired about custom PWD's.. I emailed a women named Cheryl multiple times. Her response time was amazing. She answered each email til I understood. Which I did order the 2 Custom prints. Very professional.”
“Well, come to find out there are two paint with diamonds websites. one is paintwithdiamonds.com (which I believe is a legitimate website) and the other is paintwithdiamonds.art. I believe I ordered from the second listed one and have been scammed. The one I ordered from took my money immediately and gave me what I think is a false tracking number and that’s the only kind of customer service I receive otherwise you can’t get a hold of them. They are a scam company and should be dealt with!”
