“If I could give my experience 0 stars I would! Beware of online purchases and returns. First, you can never speak with anyone on the phone, nor do they return your calls. Secondly, getting anyone to respond to your emails is also a joke. They send an automatic response saying they received your email, then maybe a week later a person actually may respond, but don't hold your breath. I'm still awaiting an email response to an email sent 2/14/24!
This was by far the worst online purchase experience I've ever been apart of!”
“Terrible customer service. Be aware they do not provide return labels, you must pay for return shipping and it is expensive. Still no refunds. Called and left 2 voice messages no one called back. Sent over 6 emails to request a return label for my 2 items no response and no acknowledgment. Although I used to like their products, this horrible customer service is definitely a trigger for me not to buy from them anymore. Now i am stuck with 2 items that don't fit cannot exchange or return so that they can refund me. they just don't respond! it is not worth it!”
“Their size chart and shoe tag do not match sizes!! Even after telling them that this is an issue, the problem was still not fixed on the website. I see another customer experienced the same thing. Being a Canadian company, I did not bother checking their website's reviews as I simply trusted them. Do not order from them. Their customer service is absolutely incompetent.”
“Worst boots I’ve ever bought!
Last year I bought the Fero boots and after one month the nylon on the side of one of the boots ripped open. Pajar replaced them and I used them sporadically for a month. Once a week at most.
This year I started using them early February and the zipper on one of the boots broke and can’t be fixed. Pajar’s warranty is six months and I now know why! The quality of their boots is poor and they don’t do anything about it. It was a waste of over $200.”
“Exchanged winter jacket with no issues. Diana from customer service was very helpful. Shipping was free, and return of funds was timely. Very satisfied!”
“Horrible customer service. The zippered broke on my boots after one week. I have returned the boots and have not received a refund or replacement. No one responds to my emails. Very frustrating. I have bought several pairs of Pajar boots in the past - but will never but this brand again.”
“Do not buy anything from these scammers. Bought the wrong size of boots, sent them back and I was never refunded. All email are answered sort of " our accounting department will refund you, bla, bla.." Just scammers, not a serious company. Stay away!”
“BADEST ONLINE SHOP EVER
DONT BUY FROM THEM
i purchased a jacket and returned it in the same day of reception because of the size, they received it the same week and never refunded me
I sent 36000 email to the customer service they never answer quickly and once answered they told me this will be refunded this week just allow some days to see the credit in your card
And never received my money, and send again ankther email
After 3 month i was really upset, i sent a very seriouse email and then they finished by sending me back my money
REFUNDED AFTER 3 MONTHS 🤦🏻♀️”
“Their boots are expensive and terrible. I bought a pair of winter boots last January. Witching a month I felt my feet are getting wet. I noticed that that the soles have holes in them from wear and tear because they are hollow. Terrible. $300 down the drain. I’m continuing to wear them in dry conditions but they are just getting worst by the day. Now there are multiple holes on the soles. In general garbage”
“Definition of a SCAM ! I wish I had seen these reviews before. Being a Canadian company I didn’t even bother to check but now it feels like a scam. The size chart for the boots I ordered was wrong and different from what was written in the boots. So the size being wrong, I returned them and was charged with the shipping. I have been waiting for a month now and they are impossible to reach out. I don’t think I’ll ever see that 300$ again.”
“After only two weeks, the boots fell apart. Do not order these boots. I emailed and called and none responded. Terrible boots and terrible customer service. I expect this company to go under soon”
“Terrible customer service. Be aware they do not provide return labels, you must pay for return shipping. Their website has limited pictures, does not show the shape of the shoes from above, I did not know how narrow they were. When I asked questions they act like they dont understand and answer different question. Dont buy unless you are guarantee to fit.”
“literally the WORST CUSTOMER SERVICE I have ever experienced. They are rude, mean, and don't care about their customers. 2 months later and refunds still have not been processed. There are so many other boot companies, don't waste your time on this awful company.”
“I purchased a pair of winter Boots from Pajar, 1 zipper fell off and both boots had a Rip in them after 3-4 months of winter use. We paid $250 for these boots and thought because it’s a Canadian company they were built to last. Please do yourself a favour and buy anything else other than from this company.”
“All I can say is if you are thinking of purchasing something from this company DON’T! I wish I had read the reviews prior to buying a pair of boots. The boots did not fit so I returned them. I followed all of their instructions for returning. After not hearing back for several weeks I contacted them. Got an “auto reply” stating that they would look into it. It’s now been over a month and I still only get the same auto-reply for my inquiry as to where my refund is. I have never had such a terrible experience with a return. I did everything according to their instructions but cannot get my money back. The boots I returned were $400! Their products are expensive so beware if you are thinking of buying from them. I would recommend looking elsewhere!!!”
“I bought Pajar Brian Mens Heritage shoes. I never received any confirmation of order receipt online. Had to call them...no one picked up....then emailed them to finally confirm the order. Finally when I received my order, it was missing one insole. Again no response by phone. Only auto email response. Then finally got a response from them that they will notify one of the departments and will get back. I emailed again after one week. Their response......gave me 2 options....either return the shoes for exchange but no guarantee of getting the same size or get full refund but they won't send me the insole.”
“I would give zero if that was possible. Ordered 2 jackets received 1 ten days later. Customer service via email is rude and just not helpful in tracking the other jacket. Going to call my bank and question the charge. Don't Buy from them online”
“Advertising a 10% discount on your first order...then when I order, " this code is not valid for this item"...
Really bad consumer service.
250$ boots...
Really cheap way to drag New customers.”
