“Pretty poor experience buying almost $1,500 worth of firearms and ammo from this company. I absolutely would never purchase from them again. First, they had a major glitch with their online system. Imagine checking out online with your full order, but upon hitting the final purchase button, it runs your credit card for 1/3 the amount your agree to purchase and removes 2/3 of the items from your cart. It doesn't say "those items are no longer available" and let you decide if you still want to buy from them, it decides for you. Then I waste time calling customer service which results in directions to reorder two firearms that were affected by the above issue. Done. OK, things happen, nut now it's resolved. Nope! They charge me for both, and then days later send me a cancellation notice for 1 of the 2 guns. I call again and tell them "just cancel both" because now I would need to go to find the cancelled fun elsewhere, go to two different FFL's, and pay for different background checks. The answer "well, it's been too long for us to cancel the order" - But I called you immediately after you cancelled on me - "um hmm." I will never be purchasing from them again and recommend you don't waste your time unless you like turning online purchases into customer service nightmares.”
“Personally my life time experience with PSA has been absolutely amazing, I always get great customer service! I recently had to cancel an order, and Rakeivius was awesome in getting my order canceled, and my money refunded.”
“Cancel three shotguns on me and expect a good review. Then, you wouldn't do nothing to help me get them changed over to a different. Shotgun. So my customers wouldn't have to wait and not get what they had ordered. Seems kind of odd to me to ask for a good review in that situation. The bad thing i've been ordered from you for years.Never really had a problem.And then when I did, you wanted to get no resolution.”
“I’ve had to use PSA customer service twice, both times I have had a great experience. Both times was resolved fast and efficiently. PSA may have some blems here and there, but nothing that they won’t make right!!”
“I placed and order one week ago and it was flagged 6 days afterwards for potentially a fraudulent charge. I was told this was because my ship-to address being different than my billing, this caused the alarm. I called promptly afterwords and Donald told me it was pushed through. This morning I received an email saying my refund was being processed. Guess I’m going to Optics Planet or Primary Arms now.”
“Great costumer service Ronnie helped me out greatly! My order needed validation because of some minor issues and He cared about solving my problem. Helped me out and showed interest on how my day was going and we even joked about the little one babbling in the background haha! Very satisfied and grateful for PSA great job and service!”
“I called to check on my online order status because it still shows processing. I spoke with Janet. She was able to provide me with some updates and was able to get me a discount because my item went on sale after the purchase. SO Helpful thanks Janet”
“Contacted customer service for FFL information. Waited on hold for a little bit, but once I had the chance to speak with a representative, the experience was nice. Kind and helpful service.”
