“A total disgrace of an outfit.
Placed an order on 12/21/2024 and still yet shipped the item (as of 01/07/2025). Yet, my credit card was charged immediately and have yet to ship the item 2 and a half weeks later!!!! I have made numerous calls to “customer service” only to receive condescending puppet responses, and a “i will email them immediately and get right back to you”. Well, you guessed it, NO response. I just ordered another firearm from Grab A Gun, and guess what????? IT SHIPPED WITHIN 24 hours.
If you like getting ‘spun around by clowns in a circus” you have the right ticket here for that.!!
They ask for photos to be placed in their ‘reviews’, guess what!?!? YOU NEVER SHIPPED MY ITEM TO BE ABLE TO TAKE PHOTOS OF IT!!!
Time to call my states AGs office and maybe contact the Federal level as well. Good luch to you if you choose to buy here.”
“I purchased an item from Palmetto Armory. The item arrived with two magazines that were not for the purchased gun, which makes the gun non-functional. After contacting the company multiple times, I still ended up with the dysfunctional weapon and $876.32 on my credit card. Palmetto Armory sells products that are non-functional. They do not stand behind their products but instead they want their customers to contact the third-party manufacturers to seek the solution. If I purchase a half-full container of milk at a grocery store, I am not going to contact the farm; I will return to the store asking for the replacement. The same logic doesn't work with Palmetto. I would recommend to not purchase your arms from this company.”
“Leaving one star because zero is not an option. Ordered one "new" firearm, which was not functional and damaged. Multiple attempts to contact them and numerous emails went unanswered. I managed to ship the gun back, stating I specifically wanted a refund for the product. They shipped the gun back and decided it was appropraite to blame me for damages. I decided today to give them a call, and see if there was anything they could do to assist me in placing a large gun order. Shockingly, they had nothing for me. I do not see myself ever ordering anything from them again, and quite frankly would not take a free gun from their business.”
“They are totally indifferent to their failure. I spent at least 5k with them and all was well. Why do I hate them now? Because I ordered over $600 of ammunition they delivered to the convicted murderer next door, and they could not possibly care less. I will travel to SC and sue them but I will never suffer the jackassery they dish out when things go wrong.”
“As you can see on PSA's website, they no longer allow reviews. It appears the store in Florence SC is a cess pool of fired Home Depot or Lowes employees that want to be seen with and round firearms. There is a reason this store was broken into and firearms were stolen. PSA do better and hire responsible employees that can assist and sell the public firearms. You lost a 3k sale today over an employee's attitude and behavior.”
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“Horrible horrible shipping process, time, and customer service. This was my first time ordering a gun through this company and I regret every penny I spent.”
“I purchased the gf99 shotgun. Not only did they not deliver what they promised, they emphatically pronounced that they do not stand behind anything they sell, that they do not make. I guess if they do not manufacture it, they will not provide the appropriate customer service. A company should stand behind what they sell. It shouldn't matter where they get their product from. Beware of this! I will no longer be wasting my time or money with this crappy company.”
“They are the worst customer service of ANY gun shop. Their sales person was condescending. When there are crowds them make no effort to expedite the process even with multiple person around the store doing nothing but talking to each other. No organization on who to serve next. If you were then next that came to the counter unless you look as if you have money or a big boobs you may get skipped. Their attitude is we don’t need any one customer because we have so many. Prices are cheap, but their knowledge is average at best and service 2 on a scale of 10. Go to a local gun shop and get attention and correct advice/guidance. You may pay 10-25% more but worth it. Purchase from them 4 different time and always the same. I will never purchase anything their again nor advise anyone either to go their.”
“I'm a frequent customer of PSA, or now more likely a former customer and a current hater of PSA.
They have recently changed their shipping policy to Alaska. Very recently. Sometime within the last few weeks they decided to require a freight forwarder in order to complete all orders to Alaska.
To those of you who don't know what that is, that is a third-party shipping service usually specializing in shipping large (think engine blocks) or sensitive (hazmat) items.
So...now PSA requires that ALL orders (even non-bulky, non-hazmat items) to Alaska go through a freight forwarder.
Uh. No. Keep your items and I'm confident that 99% of other Alaska customers will feel likewise. Yes, I'm sure you'll still sell FFL-items, but accessories and parts are where margins are and you just lost us.
Here's the scoop PSA, I don't see anyone wanting to add $100 to shipping every time we order from you.”
“Have made several attempts to solve a warranty issue on a dagger slide that jams . Last time it did with a live round while at the range . It was a dangerous situation . Reach out to palmetto on this issue with in my 30 day warranty . I resolved one email asking about what grain rounds I was using . Absolutely nothing sense not even in my spam . It's seams taking your money and honoring there warranty do not go hand and hand. I feel I have been repeat off and ignored .”
“I purchased a G Force over/under shotgun and completed the Federal Paperwork. Upon opening the box, I realized the gun was scratched on the side and numerous scratches where the barrels fit the stock. I called Palmetto State and was informed that it was not their problem per a change a week and a half ago which stated any warranty items had to go thru the manufacturer. I asked to speak with a supervisor and the supervisor refused to speak with me because the policy would not be changed. I have been a customer several times with Palmetto State but this will be the last purchase and I urge others to read the fine print before purchasing a item from a company that will NOT stand behind items they sell.”
“Called them back again about my missing shipment. Again same story said ups denied the claim. That they would reopen it. I spoke with ups they said it was approved. Palmetto takes your money quickly but provides the poorest customer service I have ever experienced. Don’t waste your money or time with this shady outfit.”
“Ordered a handgun from PSA. My ffl though came up on a list of NFL's said his info needed updating. He's called twice, emailed his info twice and still firearm hasn't been shipped after a week. I called and they really offered no solution except choose another ffl. Didnt seemed too concerned. I guess they have plenty of business.”
