“The staff and service is unbeatable.
Prices are absolutely great the product s they advertise are always good prices and of excellent quality.
Gotta love PSA . They definitely Rock !”
“Palmetto state armory has treated me very well.. because he delivered my purchase on time. It was the person who received the package who was waiting for me for more than a week to deliver my purchase and I really did not like the experience, I only communicate it to you so that you can talk to those businesses so that they are more responsible with the delivery, thank you”
“Regina was very helpful today. She took care of my issue in a very professional manner along with a pleasant conversation. Excellent customer service.”
“They sent me a used gun and then told me to call the third party who shipped it. Said they have nothing to do with what their third party does to take it up with them. Also told me that it's in their term and use that once the transfer is completed it's my gun and they cant help me. Beware of "PSA" this is a bad business practice and bad Quality Control! I paid for a new gun advertised on their website which never stated they sold used guns or whatever they had in stock.”
“This review is on there customer service not the product. I notice that as they get larger, their customer service is becoming worse and worse. i called because I had a repair issue That I knew was my fault, and I was willing to pay to have it fixed. I called and after navigate through so many automated commands to push what button I finally got ahold of somebody and that person told me to file a clame with a warranty and repairs, and he said they would contact me. The problem was I used the wrong cleaning rod and I got the rod so far in the barrel It was stuck, so I needed to replace the barrel i he even acknowledged that this was my fault. i filed the warranty claim like I was told to and all I got back was an email saying, put it in a vice and pull it out! i was dumbfounded, this person must not have known anything because any rational person would have tried that first before they called someplace. i responded to the email stating then I had tried that and that I had ripped the handle off the cleaning rod, trying to get it out. So yes, I needed a barrel, and I'm willing to pay for it. I never got a response from that email. so I went ahead and purchased a barrel from a different manufacturer. So there's p*** poor customer service is causing them to lose sales.”
“Rip off, cheap useless guns, no working phone numbers, ignored emails, etc. Bought a Boundkraft shotgun from Palmetto because the price was cheap. I should’ve known better. Gun jammed on the very first shot and continued to jammed every shot after that until I stop shooting. Emailed Palmetto and they said bluntly we can’t help you because we’re not the manufacturer, then ignored every email after that. This also came from someone’s email that was in the #Warranty division. What is the point of having a #Warranty division if you can’t help anyone. So I called the manufacturer boundkraft and they don’t even respond and there’s no working phone number for them as well. Stay far away from this rip off company and they’re cheap guns.”
“Terrible company. My son bought a foreign made 12 gauge shotgun. It’s absolute trash. They won’t do anything about it. You have to contact the maker. Well we won’t buy anything else from PSA and advise anyone who sees these to shop elsewhere”
