“The representative that helped me over the phone was quick to receive my call and provide me with the information I needed. He was extra helpful by sending me an email with a contact number for H&R Firearms as I did not have a pencil or pen on me. Thank you Ronnie.”
“1st off I had to call 2 times in 2 1/2 weeks to get my refund so I was not happy. I also understand that psa is in high demand so i can cut them some slack.after calling the second time i refund e mail was sent to me that day. PSA MADE IT RIGHT IN THE END SO THANK YOU.”
“My customer service representative, Quonetta, was very personable, knowledgeable, and helped find the answers to my questions very quickly. She has become the face of PSA to me.”
“Had to call and change FFL's on two recent orders due to original FFL license expiring w/i 2 weeks and got them both done and an email reflecting the order numbers by Jessica. Many thanks!”
“Regina in customer service helped solve my issue. I was using a discount code that did not go through when I purchased online so I emailed and called (it was a Sunday though so perhaps the reason) and I didn’t hear back so I canceled the order but it had been processed for shipment. Regina took care of it which means I will shop PSA again. Only note would be to be more price competitive as I found the same weapon on sale (every penny saved in this terrible economy is necessary).”
“Dealing with your representative Vanessa was such a joy! She is so personable and was very willing to help me. I hate dealing with your virtual robo rep. so cold so inhuman! I understand companies need to tow the line in costs and use robo reps or AI to fill the monetary gap but I do believe most humans which I am one of really appreciate talking with a real live breathing in and out flesh and blood human that has the capacity to actually listen and feel what your customers needs are. I give Vanessa a huge thumbs up for her attitude, her caring disposition and her professionalism. I'm old school, pushing 70 and don't think much of the way most companies are sacrificing their customers on the alter of "High Tech" just to save on the payroll. Very very frustrating trying to deal with a robot! Thank you for giving me a chance to voice my opinion and you shoud give that young lady a raise! Respectfully, Charles Zaida, Customer at large.”
“Melissa from customer service was very helpful in canceling my order. It's to bad she works for PSA because they are cowards and don't have the guts to follow constitutional 2nd ammendment rights. I am a law abiding ,tax paying citizen and I can't purchase a firearm I'm legally allowed to have because of the city I live in!!?? COWARDS!!”
“Great customer service! Overall, my experience with PSA has been excellent. I have purchased quite a few products from PSA over the years. I've only had one issue, and the customer service rep assisted me and resolved it quickly and professionally. I will continue to purchase from PSA and encourage others to do the same!”
