“Andria provided excellent customer support! Plus an automated customer service system that actually works :) Customer support agents like Andria are outstanding & friendly. I always like buying from PSA. They have the best online catalog, good prices, excellent stock, easy ordering & low shipping costs but most important, friendly efficient customer support agents always willing to help when needed. ++++ No I dont work for PSA, just a loyal customer..”
“I called and spoke with Samuel in customer service and he was very polite and knowledgeable with providing the help that I needed with my Dagger Compact. In my opinion he is a valuable person that PSA has working for the company.”
“I did not get her name but she definitely went the extra mile to help me. I accidentally hung the line up and she called me back very promptly. She was professional, courteous, and patient with this old man! I have used Palmetto for many years and will continue to use them!
Darril Stafford”
“The representative that helped me over the phone was quick to receive my call and provide me with the information I needed. He was extra helpful by sending me an email with a contact number for H&R Firearms as I did not have a pencil or pen on me. Thank you Ronnie.”
“1st off I had to call 2 times in 2 1/2 weeks to get my refund so I was not happy. I also understand that psa is in high demand so i can cut them some slack.after calling the second time i refund e mail was sent to me that day. PSA MADE IT RIGHT IN THE END SO THANK YOU.”
“My customer service representative, Quonetta, was very personable, knowledgeable, and helped find the answers to my questions very quickly. She has become the face of PSA to me.”
“Had to call and change FFL's on two recent orders due to original FFL license expiring w/i 2 weeks and got them both done and an email reflecting the order numbers by Jessica. Many thanks!”
“Regina in customer service helped solve my issue. I was using a discount code that did not go through when I purchased online so I emailed and called (it was a Sunday though so perhaps the reason) and I didn’t hear back so I canceled the order but it had been processed for shipment. Regina took care of it which means I will shop PSA again. Only note would be to be more price competitive as I found the same weapon on sale (every penny saved in this terrible economy is necessary).”
