“I placed an order and then subsequently found a discount code that provided free shipping (i rebuilt the exact same order in my cart to confirm it worked). I called customer service and asked them to add this discount code, and they stated the only way to add the code was to cancel my order so i could replace it with the desired discount code. I followed their guidance, had the order cancelled, and then prepared the same order. During the customer service call, i mentioned the discount code i was wanted to use was “LSA”. After ending the call, i immediately recreated my order (within 3 mins), but realized the discount code no longer worked. I called customer service again, and they stated they would not honor the code or provide free shipping even though the code previously worked for me before notifying customer service of the code i wanted to use.
Instead of honoring $11 of free shipping to a customer who patiently followed conflicting instructions provided by their customer service agents, PSA NOW LOST THIS ORDER AND ANY FUTURE ORDERS FROM ME AND EVERYONE ELSE IN MY HOUSEHOLD. Up until now, i trusted PSA for fair pricing and reliable customer service but this experience lost my trust. I will take my business elsewhere.
To provide context, i manage a worldwide “voice of the customer” program for Amazon. I fully understand what it takes to earn and maintain the hard earned trust of customers and i have reasonable expectations.
PSA team - if you follow up with me and make this right, i will consider updating my review.”
“OUTSTANDING Customer service!! Unlike many companies that ignore thier customers, PSA and Vanessa in particular, really understand the concept. I sent an email about a small issue, and the next day the problem was solved and the part was in the mail.”
“I have bought guns and ammo from PSA for years now and I have never had a problem or anything to complain about. Prices are great especially on Daily deals and I am always looking to save money. I always look at the competition and come back to PSA for the best deals.”
“Jessica was very helpful and answered all my questions. Although I didn’t get the result I was looking for she explained everything to me in a very professional way that I could understand.”
“Delivered on time as expected. Overall beautiful build, received brand, new nice and oiled, clean, no cosmetic damages or blemishes on AK-P. Only issues I noticed PSA stated this item will include a cleaning rod in the package, but unfortunately it was not included. Regardless of the price tag of this specific pistol , when something is stated in the product details especially a specific part / tool that is allegedly included but does not arrive with firearm it concerns me on how there QA department checks material prior to shipping. Poor attention to detail and unfortunate circumstances from this purchase.
I reached out to PSA the following day via telephone in regards to the cleaning rod. Bridgette assisted me via telephone throughout the entire process, and I received positive feedback from her stating she will be deliver the cleaning rod to my address.
Overall great customer service again thanks to Bridgette and I look forwards to purchasing from PSA again.”
“The weapons they make are amazing and first class. The AK-47 that I own from them is a truly solid built weapon in every way. The reason I’m giving them four stars is because of the people that work there. They are not the easiest to deal with. Customer service is not their specialty.”
“Dear Sir or Ma'am,
I am a long-time competitive Bullseye pistol shooter. While one can "train" at 25 yards on reduced targets, the sport requires access to a 50-Yard range for "real" competition. That means testing 45 ACP loads at 50 yards. Your Denver store HAS a 50-yard indoor range. After explaining my need to test new 50-yard loads, detailing my experience as a decades long BE (22/32 SWL/45 ACP)and International shooter (22 Free Pistol) at 50-yards/50 meters I got the stock answer -- "Sorry, ONLY rifle shooters can use the 50 Yard range." I understand that MOST pistol shooters are 15 yards and less. I'm not like "MOST" pistol shooters given my competitive discipline. Thanks for listening.
All the Best,
Dick Poore, Colonel, USAF (Retired)
Former USAF International Pistol Team Captain”
“Outstanding store. Great customer service. Sean, Emma, Kylee, Phil to name a few.
I would highly recommend this establishment. You will not be disappointed
TEN STARS **********”
“Resulta que compré una orden cargadores GSG-16 que trae dos y una caja de 500 balas y solo me mandaron un cargador y sin la caja, esta. Es la última vez que compro en esta página vale más que compre mi Beretta M9A4 en otro lugar, porque de lo contrario me hubieran mandado una Taurus y que coste que no pienso quedar de brazos cruzados, voy a reputar y denunciar esta página Eeb”
