“My experience with this company was absolutely great. I needed to change my FFL in order to receive my pistol. The young lady was very helpful. Her name is. Trayonal very courteous, and very helpful.”
“I ordered a whole gun by mistake. Completely my fault. I was in such a rush to cancel before it was too late. Jessica answered the call and was able to help me out very quickly and kindly. After speaking with Jessica she made me feel calm about the whole situation. Great customer service. Would be 5 stars if call wait time was a little shorter.”
“Chequita, was very helpful with canceling an order for me as I had ordered the wrong Items. after I confirmed the order was canceled I went back and ordered the correct items. Palmetto State Armory is very easy to work with.”
“PSA has a few issues that need attention, emails with incorrect info., too many emails, limited ammo selection, prices that are either reasonable or an instant "NOPE". So they're pretty much like everybody else in the business. But one thing they do well is customer service if something goes wrong. Jessica was delightful to deal with, had an excellent attitude and took care of the issue quickly! PSA sent an email that a purchase I'd made earlier in the day was still in my cart, it was, so I ordered again. I called Jessica, she gave me confidence that at least the order and refund would be correct. Mistakes happen, it's how you handle them that counts. Jessica's professionalism is admirable. It's a shame she's not overseeing their email system. Thanks Jessica, you saved PSA a customer!”
“Trayona helped me in ways no other customer service agent did. She went above and beyond, even followed up with emails and provided me specific tracking and order numbers. I own an inbound call center myself and I would hire her in a heartbeat. Thank you so much for all your help.”
“I had to contact PSA today for a minor paperwork issue. Trayona answered the phone promptly, was professional, helpful, friendly and had the concern addressed immediately. Thanks, PSA, for your great customer service.”
“I’ve ordered multiple times from PSA and the products have always been great. After a recent order I found an item missing and another package undelivered. I called and reached Jessica and she promptly resolved the issue. I’m awaiting a satisfactory resolution but have every confidence after this process.”
