“Buyer Beware ... PSA does not stand behind their own website advertising, website shows gun with a stock; however, manufacture stated they stopped shipping stocks in Jan 2023, yet it's Oct 2023 and PSA is still using old photo. No customer service, they didn't even respond to information they requested to resolve. I am still waiting on a response as it should not take long to stand behind your own website! DO NOT waste your time and money with Palmetto State Armory!”
“I ordered a gift card for a friend. I got an order confirmation and my card was charged. My friend gets an email saying a gift card is on the way. A day later I get an email saying that my order was canceled due to suspected fraud? I try to contact them via chat and its a stupid computer that is unhelpful. I try to call and I get another stupid computer that proves unhelpful. My friend never got the gift card, but the $20 charge remains on my credit card statement. Worst customer service I have ever dealt with. Lots of better options to purchase ammo from.”
“so many recent purchases at PSA, Every one great with fast shipping. But the one that leaves me to create a review is how nice they were to cancel an order when i realized i ordered the wrong item . Of course i created a new order :)”
“Rakeivius was an AMAZING help getting my item returned. He was very friendly, knowledgeable, and overall provided stellar customer service. He is the kind of gentleman that makes me feel confident enough that if god for bid anything I buy from PSA turns out to have something wrong with it, that I’d be assured that I’d be well taken care of. THANK YOU Rakeivius!”
“I called customer service at Palmetto State Armory and Rakeivius did an amazing job handling my issues with my purchase thank you guys for my new firearm.”
“Chequita was very professional and helpful! She handled my rather complex situation with ease, and really knew her job. She was polite, patient, and left me confident that everything was going to be OK. Thank you for such competent customer service!
Terry Buettner, Hendersonville, NC”
“I ordered a mag and ammo bundle but did not receive the bundled price. I messaged PSA and went to bed. (I work nights) when I awoke, I saw that Rakeivius had refunded the bundle savings. All the business I have had with PSA this was the first issue and was resolved quickly and satisfactorily.”
“Dejah was outstanding and very helpful! Her customer service skills were top notch and I couldn’t have asked for a better customer service rep to work with. The FFL I originally had my order shipped too unexpectedly refused the delivery due to them closing down. Dejah was very polite and worked extremely fast having the order reshipped to another FFL. Thanks again, Dejah.”
“Placed an order. Realized the optic wouldn’t fit my pistol. Called the next day and the representative happily and politely helped me with canceling my order and refunding in full back to my card.”
“Dejah, with customer service was very professional and polite. She listened to my problem and took immediate action to solve the issue. This dear lady deserves a promotion with a raise in pay. I couldn’t have asked for better help.
Thank you Dejah.”
