“Zero customer service inquiry responses, no matter whether you email or call or even ask for specific employees. They will gladly take your money and ship product. But forget customer service.”
“I purchased a Black Aces Pump Shotgun from Palmetto and they sent me a “compliance” email. The email stated, “Our company policy prohibits us from shipping semi-automatic shotguns with any of the following: magazine capacity exceeding six rounds, a folding stock, or a pistol grip to the state of New Jersey.” So I call them to let them know I ordered a PUMP shotgun not a SEMI-AUTOMATIC shotgun. They did not care and cancelled my order, even though the manufacturer of the gun specifically states that the gun is NJ legal. So I was purchased the same gun from another retailer who is better informed than Palmetto State Armory.”
“Palmetto State Armory has terrible customer service. I never received my product and have never received a refund. They did send me a bogus tracking number that never worked on my order, then said that UPS lost my order. However, this product was ordered in June of this year, and as of now, September, I have yet to receive a refund. Keep your money and buy local! These people are crooks and have TERRIBLE TERRIBLE customer service. They don't respond to emails in a timely manner and they don't answer the phone.
Shawna Carpenter”
“Customer service is a joke. They take 3 to 5 days to return an email. They do not take calls.
They have over 300 BBB complaints.
Do Not order anything from this company!”
“I'm retired military disabled Veteran...A gun guy all my life...I buy 18-23 weapons on line per year...Mostly from KGC and Reeds....But I have never dealt with a firm as BAD as Palmetto State Armory...The reviews are correct!!! Run from PSA,dont walk away,run.
I tried for months this year 2020 to buy a weapon, my tax exempt form in the hands of PSA ,confirmed, nobody their could sell me a weapon without tax...(I am betting the tax collected goes in their pockets) I was given several phone numbers to call psa... all voicemail...Never got a call back.Wrote (4) four letters to PSA, one to the owner...No Reply!!! Want a well made lower cost weapon buy a Diamondback. Made in Florida, Great Customer service, Lifetime Warranty...bottom line Palmetto State Armory Sucks!!!”
“Too bad I didn't read the yelp reviews of this place before placing an order.
Other reviews state that their customer service is pretty much non-existent. Apparently it's true.
I ordered a product from their web site on April 4th. On the same day, I received two E-mails indicating that the order was "In process".
It became oblivious that there was a duplicate order(same product).
I immediately sent an E-mail to customer service requesting a cancellation of the second order.
No response to this, or the next three E-mails(April 5th, 6th, and 8th). I finally get an E-mail on April 9th that it's too late to cancel the order and that If I want to return the duplicate it will cost me $25.00.
Never again will I deal with this place. Buyer beware in dealing with them.”
