“I called today to give you all props for being a great company. Katrenia was lucky enough to get my call and was sweet as can be. I spent my career in retail management and 99% of the calls we get are complaints. So I like to call and give compliments when warranted. Today was one of those times. Last week you put up for sale some Beretta 84 BB police turn ins and I just had to have one. Hopefully it will live up to the description. And today you out up a RIA MAPP 9mm for a great price, so I had to have one of those too. I just wanted to call and say that "I LOVE YOU GUYS!" Again, Katrenia was a joy to talk to. If you look up my purchase history, you'll see how much I love you guys. Thanks for reading, Mike”
“I am only giving this 5 Star review because of Quonetta!
However PSA as a whole gets 1 STAR! They shipped my gun ups ground. The gun is lost and I have to wait another 3 weeks before I can either get a refund or a new gun sent out!!!!!”
“Rakeivius customer service rep was polite. Shipping policies seem to be a bit of a long wait for a in stock item. Half my order shipped right away, but half that is serialized could take up to 3 weeks to get by the time 10 business days, and shipping days for it to get to me. Seems like in today's world this could be lessened. But also thankful for PSA to be here in the US also.”
“Agent was very helpful. The reason for such low review is because of not being notified that my shipment being delivered was a partial delivery with no delivery date for rest of order.”
“Melissa was very helpful and walked me through how to list one of your stores as the receiving FFL. Well worth the time on hold to find an answer that was very unclear on the site.”
“Caleb was precise and to the point. Understood my trepidations of online purchases and explained the return policy of non psa brand serialized items(firearms)and has laid my fear to rest, I now feel confident in my future purchase and purchases from the Palmetto State Armory website. I look forward to their continued business.”
“After going thru your terrible automated system being put on hold for 16 minutes I finally talked to a representative (can’t Remember her name) I finally got my questions answered. She was polite, professional and answered my questions. Thank You.”
“Marie is currently assisting me with a question about a PSA M4 rifle that I bought earlier this year. She's GREAT! Very friendly, professional, and helpful!”
