“Had a difficult time ordering a riffle kit off of this site. After switching cards multiple times the site continuing to decline my cards and I lost out on my purchase due to the product going out of stock. Very disappointed.”
“The weapons are fine, its the fact you cant contact them with a simple questions bought a 9mm and a trijicon, that doesnt fit the return was a nightmare and I just wanted to purchase the correct one. NO LUCK, cant get ahold of anyone I wish the CEO would go through the process for a simple question. I will move my business, the headache is not worth it!! I WISH I would get a responce so I could purchase the correct site!”
“I ordered a package deal. I received all but one item. Contacting them is impossible..
I have been on their site and i get automated responses that do not address my issue. I called them and it hangs up after i follow the prompts. Very frustrating. I am out $200.00 now. A friend recommended them and I have purchased numerous orders. They should take a phone call. The automated system is worthless if it hangs up on people. Going thru their site isn't any better.”
“Don't buy an egiftcard online as a present for someone! I only found out AFTER I purchased a Gift card for $500.00 that we could not use it for 48 hrs? They took my money immediately, so why could'nt I use it immediately? When I called to either cancel or have it activated so my husband could use it, I was told there was nothing they could do and they would not cancel it even though I just bought it. Does the 48 hrs include weekends? Who knows? Its a total scam! They essentially stole my money and who knows if I'll be able to use the gift card ever or get my money back? I have never heard of a delay in being able to use an Egift Card before.”
“They do not stand behind their advertised prices. I received 8 boxes of 20 gauge 3” #2 shells. I originally ordered 200 because it was listed as 250 rounds per order(10 boxes) at a super cheap price. The price they had listed was wrong so they shipped 8 boxes rather than 80 which I ordered. They still charged me $121.99 in shipping. I was offered to return shipment for a refund or keep it and get a $25 card for my troubles.
So 8 boxes of shells cost &183.92 plus $23.55 in taxes and $121.99 shipping for a grand total of $329.46. $00.92/ round verses the advertised $00.08 per round.
Almost impossible to talk to a live representative. Was treated as I committed a crime had to send pictures of box, contents, shipping label and invoice. Complete terrible service and never a simple we made a mistake or I’m sorry. Shop at your own risk”
“In September I purchased Centurion BP -12 12gauge from PSA. Within two weeks I receive The shotgun, broke it down and cleaned it thoroughly. Spell within 30 days of purchasing this weapon I took it to the range and used high-quality. However, towards the end of the 25 rounds the weapon fails the feed or fire. I attempted to contact PSA, since they advised they would help with effective merchandise. It took 3 emails to PSA to get a response on making a return. I also tried to call them several times. Using their own prompts, I would either get a message saying that the prompt was not available or be put on hold for 30 minutes with not ever answer. You may get a good deal from PSA to purchase weapons for them to get sale. But, as far as post purchase service or customer service they get a zero. PSA further advised me that it was 30 days past the purchase date which is correct the purchases over 30 days, and I had to contact the manufacturer even though I didn’t receive the weapon until over a week when it was purchased. I made a BBB complaint received no response from the company saying that they don’t “Palmetto State Armory does not warranty third party devices” I thought that Palmetto state Army was a legitimate company. But, they do not truly have a lifetime warranty, or backup any products that they sell even from third party. Why purchase a firearm from this company if they’re have the decency to guarantee a purchase for less than 90 days. This is the last firearm that will purchase from this company.”
“Buyer Beware ... PSA does not stand behind their own website advertising, website shows gun with a stock; however, manufacture stated they stopped shipping stocks in Jan 2023, yet it's Oct 2023 and PSA is still using old photo. No customer service, they didn't even respond to information they requested to resolve. I am still waiting on a response as it should not take long to stand behind your own website! DO NOT waste your time and money with Palmetto State Armory!”
“I ordered a gift card for a friend. I got an order confirmation and my card was charged. My friend gets an email saying a gift card is on the way. A day later I get an email saying that my order was canceled due to suspected fraud? I try to contact them via chat and its a stupid computer that is unhelpful. I try to call and I get another stupid computer that proves unhelpful. My friend never got the gift card, but the $20 charge remains on my credit card statement. Worst customer service I have ever dealt with. Lots of better options to purchase ammo from.”
“so many recent purchases at PSA, Every one great with fast shipping. But the one that leaves me to create a review is how nice they were to cancel an order when i realized i ordered the wrong item . Of course i created a new order :)”
“Rakeivius was an AMAZING help getting my item returned. He was very friendly, knowledgeable, and overall provided stellar customer service. He is the kind of gentleman that makes me feel confident enough that if god for bid anything I buy from PSA turns out to have something wrong with it, that I’d be assured that I’d be well taken care of. THANK YOU Rakeivius!”
“I called customer service at Palmetto State Armory and Rakeivius did an amazing job handling my issues with my purchase thank you guys for my new firearm.”
“Chequita was very professional and helpful! She handled my rather complex situation with ease, and really knew her job. She was polite, patient, and left me confident that everything was going to be OK. Thank you for such competent customer service!
Terry Buettner, Hendersonville, NC”
“I ordered a mag and ammo bundle but did not receive the bundled price. I messaged PSA and went to bed. (I work nights) when I awoke, I saw that Rakeivius had refunded the bundle savings. All the business I have had with PSA this was the first issue and was resolved quickly and satisfactorily.”
“Dejah was outstanding and very helpful! Her customer service skills were top notch and I couldn’t have asked for a better customer service rep to work with. The FFL I originally had my order shipped too unexpectedly refused the delivery due to them closing down. Dejah was very polite and worked extremely fast having the order reshipped to another FFL. Thanks again, Dejah.”
