“On December 2023 I purchase 2 mags that once they arrive they failed, so I called Palmetto to return them, and so I did, but almost 3 months later I haven't received my refund, first I was told that the credit car canceled the credit, which is really strange, then another representative told me they were going to send me a check which 3 weeks later I haven't received it, now after so much time waiting, another representative said she was going to escalate the situation and it would take about 30 days, same thing I was told before, this is unacceptable, I bough many items from them and never had to return anything, but with this experience....forget it!!.. I will never buy anything else from them, It's not a comfortable situation buying something and feeling that you would have no support at all if something goes wrong.
This is it, I'm done with Palmetto.”
“After purchasing a AK pistol I tried to contact PSA to find out what my bore size is for reloading purposes ie .308-.310. I made many attemps! only to speak to an out sourced C/S Rep who knew absolutely NOTHING and I mean NOTHING about PSA products. This company is on a downslide I would recommend buying somewhere else
Gunny”
“Possibly the worst customer service of any company on the internet. I ordered a night vision scope that PSA had on sale and PSA had sent out in their daily email advertisement (@$550). After 7 days of it not shipping I find out it takes then 7 to 10 days to ship instock items. Ok that is ok. On the 10th they ship the package, but when it arrives it is not what I ordered. It was a AR build kit worth $100.00. The package arrived on a Friday after 6pm, so I tried to contact but no luck, customer service is only available M-F business hours. I contacted them again on Monday, they made me send a picture of the package which I did and they generated an RMA and shipping label for me. I Sent the package back out that same day. The package arrived on Thursday that week. I called customer service to find out when they would send out the right package and was told the return had not been cleared in their returns department. Until it was cleared in the return department they wouldn't send the right items. I waited a couple days and called back, I got a person that told me my return still had not been cleared. I asked them to convert it from an exchange to a refund. They told me it would be 15 days to process a refund. I also reached out to PSA on Facebook, but got a message that I would have to pay more money to get a refund. This sounds like a bunch of scammers that run the company. I called again on the day the refund was due and was told it will be an additional 10days. It has now been almost 2 months since my initial order. I do not have the night vision scope and I do not have my money. You can't get anyone that cares about the customer when you call customer service. Stay away from Palmetto State Armory if you don't want to be scammed.”
“I called Palmetto State Armory in Columbia at least a dozen times over a two day period with a question about an advertised firearm and got no answer. I went to a Mom and Pop sporting goods store in Columbia, was waited on as soon as I entered the store and bought the same firearm for $10 less, AND the Mom and Pop store is a mile from my home!”
“On February 18, 2024 I called the Columbia store eleven times over a 2 hour period attempting to speak with a human and never got through. This is an ongoing problem at this location that relects an apathetic attitude toward its customers.”
“I buy the blemished lowers. They're a good deal, but now they charge so much for shipping they're not worth it. Buy a lower for $119 and end up with close to $165 in it. Then another fee at the FFL. Cheaper just to buy from the FFL.”
“This company is terrible. I've tried dealing with them for many years. Customer service is a close to zero as it gets. This time around ordered a rifle and it has not shipped in over 2 weeks of business days. I've emailed them twice and no response in over a week. Called and just got automated service, told me my order had been refunded and shipped, how could that be? To be fair sometimes you get lucky and your item actually ships fast or not--like this time. Whoever runs this company should be fired. Among the worst firearms sites on the internet, had so many problems I think this will be my last order after many years of trying to do business with these knuckleheads.”
“I purchased 6 .45 cal. magazines, the website clearly states that this product fits my fire arm. Upon receipt the mags didn't fit, I returned to the website and the product is incorrectly listed. Looking at other reviews I am not the first person this has happened to. After calling to initiate the return I had to go to UPS as that is the only carrier they allow return to ship through. It cost me an additional $20 to return ship, I am $30 in on shipping cost and have no product. Daniel says all they can do is offer a 10% discount on future purchases. The site is still listing the incorrect product at the time the discount code was provided.”
“RUN! Made 2 order for around $1k at steep discounts... They cancelled both w/o warning or notice claiming'fraud'. Nobody reported anything nothing suspicious. I call FRAUD on PSA. Never again!”
“How you send someone an email of an item that is back in stock while I have phone in hand I click the link and it’s out of stock make it make sense it’s very aggravating and I build(a lot)and post customer service has no clue on what’s going on when you say in stock that means more then 30units low stock means 10 or less it seem like you’re defined definition of in stock is one or two units. That’s a problem. I can never purchase what I want to from you guys there’s always an issue”
“This place has 0% Customer service. Nobody ever answers the phone. They were rude. I will NEVER deal with this sorry ass place again. Don't waste your time.”
“Cant speak to a human! Will NEVER buy anything else from these customer dodging, slow shipping idiots! They should pay interest to customers for sitting on orders for so long.”
“Had a difficult time ordering a riffle kit off of this site. After switching cards multiple times the site continuing to decline my cards and I lost out on my purchase due to the product going out of stock. Very disappointed.”
“The weapons are fine, its the fact you cant contact them with a simple questions bought a 9mm and a trijicon, that doesnt fit the return was a nightmare and I just wanted to purchase the correct one. NO LUCK, cant get ahold of anyone I wish the CEO would go through the process for a simple question. I will move my business, the headache is not worth it!! I WISH I would get a responce so I could purchase the correct site!”
“I ordered a package deal. I received all but one item. Contacting them is impossible..
I have been on their site and i get automated responses that do not address my issue. I called them and it hangs up after i follow the prompts. Very frustrating. I am out $200.00 now. A friend recommended them and I have purchased numerous orders. They should take a phone call. The automated system is worthless if it hangs up on people. Going thru their site isn't any better.”
“Don't buy an egiftcard online as a present for someone! I only found out AFTER I purchased a Gift card for $500.00 that we could not use it for 48 hrs? They took my money immediately, so why could'nt I use it immediately? When I called to either cancel or have it activated so my husband could use it, I was told there was nothing they could do and they would not cancel it even though I just bought it. Does the 48 hrs include weekends? Who knows? Its a total scam! They essentially stole my money and who knows if I'll be able to use the gift card ever or get my money back? I have never heard of a delay in being able to use an Egift Card before.”
“They do not stand behind their advertised prices. I received 8 boxes of 20 gauge 3” #2 shells. I originally ordered 200 because it was listed as 250 rounds per order(10 boxes) at a super cheap price. The price they had listed was wrong so they shipped 8 boxes rather than 80 which I ordered. They still charged me $121.99 in shipping. I was offered to return shipment for a refund or keep it and get a $25 card for my troubles.
So 8 boxes of shells cost &183.92 plus $23.55 in taxes and $121.99 shipping for a grand total of $329.46. $00.92/ round verses the advertised $00.08 per round.
Almost impossible to talk to a live representative. Was treated as I committed a crime had to send pictures of box, contents, shipping label and invoice. Complete terrible service and never a simple we made a mistake or I’m sorry. Shop at your own risk”
“In September I purchased Centurion BP -12 12gauge from PSA. Within two weeks I receive The shotgun, broke it down and cleaned it thoroughly. Spell within 30 days of purchasing this weapon I took it to the range and used high-quality. However, towards the end of the 25 rounds the weapon fails the feed or fire. I attempted to contact PSA, since they advised they would help with effective merchandise. It took 3 emails to PSA to get a response on making a return. I also tried to call them several times. Using their own prompts, I would either get a message saying that the prompt was not available or be put on hold for 30 minutes with not ever answer. You may get a good deal from PSA to purchase weapons for them to get sale. But, as far as post purchase service or customer service they get a zero. PSA further advised me that it was 30 days past the purchase date which is correct the purchases over 30 days, and I had to contact the manufacturer even though I didn’t receive the weapon until over a week when it was purchased. I made a BBB complaint received no response from the company saying that they don’t “Palmetto State Armory does not warranty third party devices” I thought that Palmetto state Army was a legitimate company. But, they do not truly have a lifetime warranty, or backup any products that they sell even from third party. Why purchase a firearm from this company if they’re have the decency to guarantee a purchase for less than 90 days. This is the last firearm that will purchase from this company.”
“Buyer Beware ... PSA does not stand behind their own website advertising, website shows gun with a stock; however, manufacture stated they stopped shipping stocks in Jan 2023, yet it's Oct 2023 and PSA is still using old photo. No customer service, they didn't even respond to information they requested to resolve. I am still waiting on a response as it should not take long to stand behind your own website! DO NOT waste your time and money with Palmetto State Armory!”
