“I purchased the gf99 shotgun. Not only did they not deliver what they promised, they emphatically pronounced that they do not stand behind anything they sell, that they do not make. I guess if they do not manufacture it, they will not provide the appropriate customer service. A company should stand behind what they sell. It shouldn't matter where they get their product from. Beware of this! I will no longer be wasting my time or money with this crappy company.”
“Called them back again about my missing shipment. Again same story said ups denied the claim. That they would reopen it. I spoke with ups they said it was approved. Palmetto takes your money quickly but provides the poorest customer service I have ever experienced. Don’t waste your money or time with this shady outfit.”
“Ordered a handgun from PSA. My ffl though came up on a list of NFL's said his info needed updating. He's called twice, emailed his info twice and still firearm hasn't been shipped after a week. I called and they really offered no solution except choose another ffl. Didnt seemed too concerned. I guess they have plenty of business.”
“I placed an order for a handgun on 9/13. I made sure to order one IN STOCK. I was out of town when the order was placed online in case it was a temporary sale. I also made sure I ordered it from the Sam Rittenberg location because its close. I figured I'd go in when I got back into town and just pick it up, because it was being "shipped" to that location as my FFL choice. I went into the store on 9/19 and was THEN told, it may not even be there by 9/27 due to truck space !!!!!!!!!! This is the second order I;ve placed online and yet another fiasco like this has happened. In general it's an OK store, online - do NOT use unless you have thepatience of a death row prisoner.”
“Ordered front and rear iron sights (same manufacture), ammo and magazines, Only received the rear sight from with Fedex. I called to ask what was going on with my order and I was told the front sight will ship separately from a 3rd party and I need to wait 5-7 business days. When I asked the agent to follow on it for me all she did was repeat the "policy" It appears the ammo and mags are coming from a third location with UPS. What a nightmare. At looks like this company is falling down the "not service the customer" rabbit hole like so many others these days.”
“Ordered a box of .45 ammunition last week. Took twice as long to arrive. Outer box looks like it was made from a bigger box. Cardboard was old and completely covered in tape. The actual ammo box inside was scuffed and worn. That box had broken open and half of the rounds were rattling around loose inside the main shipping box.”
“Service has been pretty good In the past, but unfortunately my last shipment was awful. And on top of that I was feed an excuse by two different individuals from the company. Not pleased at all.”
“Dear Sir or Ma'am,
I am a long-time competitive Bullseye pistol shooter. While one can "train" at 25 yards on reduced targets, the sport requires access to a 50-Yard range for "real" competition. That means testing 45 ACP loads at 50 yards. Your Denver store HAS a 50-yard indoor range. After explaining my need to test new 50-yard loads, detailing my experience as a decades long BE (22/32 SWL/45 ACP)and International shooter (22 Free Pistol) at 50-yards/50 meters I got the stock answer -- "Sorry, ONLY rifle shooters can use the 50 Yard range." I understand that MOST pistol shooters are 15 yards and less. I'm not like "MOST" pistol shooters given my competitive discipline. Thanks for listening.
All the Best,
Dick Poore, Colonel, USAF (Retired)
Former USAF International Pistol Team Captain”
“The company advertises shipping firearms in 7 to 10 days. My order as of today is 20 days out. All they will tell you is I will be notified when shipped and orders are heavy slowing them down. I never had this kind of problem with PSA before. I understand backlog but double the time is wrong. Hire more people!”
“I have bought stuff from them before everything went well so I decided to drive the 75 miles to see if I could buy 2 riflles . Drove to the NC location found out they didn’t have them in stock so I was told I could order them online and have them sent there. Did it in the parking lot. Drove home thinking this wasn’t bad well I get prefer number checked it a couple times over the week see it says delivered so off for the second 75 mile one way trip and were told the website saying they were there really say nothing about that location. Dustin told me that they would send a email when they arrive. Called on Thursday and a guy there says he has seen them they are there so 3rd 75 mile trip get there and explain the deal no sorry anything like that. Still no email Dustin has the personality of a stump!!!”
“I buy the blemished lowers. They're a good deal, but now they charge so much for shipping they're not worth it. Buy a lower for $119 and end up with close to $165 in it. Then another fee at the FFL. Cheaper just to buy from the FFL.”
“I ordered a package deal. I received all but one item. Contacting them is impossible..
I have been on their site and i get automated responses that do not address my issue. I called them and it hangs up after i follow the prompts. Very frustrating. I am out $200.00 now. A friend recommended them and I have purchased numerous orders. They should take a phone call. The automated system is worthless if it hangs up on people. Going thru their site isn't any better.”
“It would’ve been extremely helpful to be provided a return shipper label, as I learned it is worth of gold. Your instructions on the RMA say to use UPS ONLY for ANY return. The email you send with the RMA says you may use any return carrier of choice. As one will soon learn, UPS and USPS do not ship any part of a gun as of two years ago, it is against their policy. That only leaves FedEx who actually brought the package to my house and with $3.90 added to the shipping cost for $300 and Insurance, brought the total to $55 to return ship a 4.4 ounce barrel of a gun to you. That is 1/4 of the total cost of the barrel that I purchased for $255 . That is very unacceptable. Not to mention that with working and trying to get to a postage carrier to send it back, and going to three different ones only to be turned down before finally heading to FedEx to get “Return Sticker Shock” was worth time/money as well. As a corporation, you probably get bulk shipping discounts from FedEx for shipping so many packages, try passing that on to the few returns that you may get from customers so they don’t get price gouged in the future, hence the reason for negative review. The rest of the return process was pretty simple and the associates were very helpful.”
“This may be the last time I use Palmetto State Armory. I ordered some ammo, a resetting target and a little ammo box. All items were in stock when ordered. I received shipping updates and the ammo came in a single shipment about 6 days later - acceptable. I reached out to the "help center" chat line about the remaining items, which were not even mentioned to me as being shipped yet. Chat line is terrible - "hung up" on me super quick if it takes more than 60 seconds to respond, rude and un-appreciative automated responses, etc. Two days later, the target arrived with an invoice that said the ammo box was included, which it was not. Reached out to the chat line again - same rude, quick responses stating the ammo box was still processing and they are still within their 5-7 day processing timeframe, and then they "hung up" on me again. Actually, Palmetto, it's now been 8 days and I still don't have my complete order of in-stock items! Thanks, but this is not appreciated service. What upsets me most is the terrible chat help line service.”
“I like their products, have 4 of their AK's. However, their customer service just sucks. You can never reach them. This has been ongoing for a long time. Try their website, email, chat and can never get to them. They also never reply to emails. They send an auto reply, but not helpful. They really need to step up their customer service. It's very disappointing to buy from a company and literally get ZERO help from them. Yeah, they are growing, blah, blah, blah, then HIRE some people for help.”
“Good products at a decent price but Customer service needs help in product knowledge and they need more people answering the phone. I ordered a scope ring pic rail mount that they suggested and it did not have enough clearance. I had to return it and pay for shipping. Then I tried to cancel an order and I was on hold for over an hour and then the phone disconnected and I called back and the message was they were closed. I called the next morning to try again and it took over 40 minutes to speak to someone. They said I had to pay a $17 UPS cancellation fee or refuse the item and still get charged a $17 fee. Just making sure you need it before you purchase it and look at other online stores with free shipping and returns. Also be ready to be on hold for at least 30 minutes or more.”
