“1st off I had to call 2 times in 2 1/2 weeks to get my refund so I was not happy. I also understand that psa is in high demand so i can cut them some slack.after calling the second time i refund e mail was sent to me that day. PSA MADE IT RIGHT IN THE END SO THANK YOU.”
“Regina in customer service helped solve my issue. I was using a discount code that did not go through when I purchased online so I emailed and called (it was a Sunday though so perhaps the reason) and I didn’t hear back so I canceled the order but it had been processed for shipment. Regina took care of it which means I will shop PSA again. Only note would be to be more price competitive as I found the same weapon on sale (every penny saved in this terrible economy is necessary).”
“Unfortunately it took a while to finally get connected to a Custormer Service rep, as the automated system on Palmetto over the phone isn't the great. Can definitely use some improvement. But other than that, it was great. Got my order fixed quickly (though I still haven't received a confirmation email that the order was cancelled).
Mike was awesome. Super helpful guy!! He made the experience great.”
“I love my carbine length AR 15 but I’m a little disappointed that the stock came with no butt pad and apparently there is no butt pad available for it”
“The weapons they make are amazing and first class. The AK-47 that I own from them is a truly solid built weapon in every way. The reason I’m giving them four stars is because of the people that work there. They are not the easiest to deal with. Customer service is not their specialty.”
“Love the products and the price point is great.
When I have had issues ( small) they are always professional and very responsive.
Will continue doing business with these fine folks!”
“I ordered a whole gun by mistake. Completely my fault. I was in such a rush to cancel before it was too late. Jessica answered the call and was able to help me out very quickly and kindly. After speaking with Jessica she made me feel calm about the whole situation. Great customer service. Would be 5 stars if call wait time was a little shorter.”
“Although their automated phone system was clunky and kind of a pain in the ass and the wait time wasn’t as short as I’d like it once I got Dejah on the phone she was very helpful and easy to work with. She answered all my questions promptly and was very polite.”
“Good afternoon,
My Customer services was excellent. I needed to switch to a different FFL for delivery. This was accomplished quickly and professionally.
Thanks,”
