PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a bracelet with a heart clasp Nov 14, 2024 for a Christmas gift. The bracelet was too small. Took to Pandora store Dec 26, 2024 for an exchange. They didn't have the heart clasp in a larger size, so I got the barrel clasp. Eventhough both were the exact SAME regular price, I had to pay an addition $23 dollars for the replacement. That does not seem fair. Pandora is a ripoff. I am not happy!!”

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Posted 3 months ago

“Too expensive for low cost materials.”

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Posted 3 months ago

“Trying to return anything with these people is a joke!! they want you to jump through hoops to process a return. you guys can keep your shi* last order you get from me.”

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Posted 4 months ago

“Denise helped us today in our purchase of 2 Pandora silver bracelets. She was friendly, efficient, knowledgeable and gave us excellent customer service ! Go Cowboys !!”

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Posted 4 months ago

“Do not buy this necklace. Your hair will get caught in it and it will hurt. They refused to refund to me even tho it hurts.”

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Posted 4 months ago

“Awful company. Gift vouchers don't work. Purchases not fulfilled and customer service are absolutely useless”

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Posted 4 months ago

“Really disappointed at their customer service at Bay Plaza. When you buy from them they are nice. Until you have to return. They gaslight you into buying something else. Or they give you the worst attitude. SHAME ON YOU Pandora!”

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Posted 4 months ago

“Disgusting customer service. There was a glitch on their website and they refused to acknowledge or accommodate me after I spent hundreds of dollars on items I very much wanted. In the end I was the one that was inconvenienced by their mess and they acted like they did not want my service. Terrible experience and I will not be shopping there again.”

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Posted 4 months ago

“Pandora is by far the worst company to purchase from. Do not waste you TIME nor MONEY on purchasing anything from this company”

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Posted 4 months ago

“Pandora is a bad company I had bought a bracelet is not good as lock won’t lock .and I came in the store want a exchange they won’t do it and claim it’s on me..”

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Posted 4 months ago

“I came in today to do an exchange and was pleasantly approached by Ashtyn at your Auburn Hills location inside Great Lakes Crossing Mall. I just wanted Pandora to know that she is a great asset to your company. I was very pleased with her caring and warm customer service. We as customers need more people like Ashtyn. Her staff also were pleasant. Genesis especially…A1 customer service with both of these young ladies.”

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Posted 4 months ago

“Placed an order then about a week later saw on ups site it was delayed in new jersey. A week later saw on ups that the package was damaged and they would notify the sender. Forget trying to call customer service doesn't work and a store says they're unable to do anything. I finally used the chat and was told the item was no longer in stock so I requested my money back will see if that happens. This place has the worst customer service will not purchase from them again and this was my first time.”

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Posted 4 months ago

“I purchased a gift for Christmas I paid for it it never arrived . They opened a new order I have no tracking and it takes days to reach the horrible customer service. Never order online it’s the worst nightmare I’ve been on the phone for two days I still have no jewelry and no resolve but it’s paid for.”

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Posted 4 months ago

“Pandora is a woke anti white male company ! Based on their commercials they blacks and woman but no white males who probably are their best customers ! White makes boycott pandora ! Let blacks and woman support their company . Boycott pandora”

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Posted 4 months ago

“Don't buy anything online. I got a defective Michigan charm where the Michigan is all rubbed off. Sure it was a final sale but said nothing about being defective and they have no more in stock they want to send me a e-card. That don't help for Christmas because I will never have it before then. They should have replaced it with a different Michigan one. Won't buy anything online again.”

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Posted 4 months ago

“I have brought 4 bracelets from pandora and 2 of them are filled with all off pandora charms and 5 stackable rings. I was told I could get my jewelry cleaned for a lifetime. I go in today real early soon as they open. Young lady tells me we no longer clean jewelry. That’s bad business!!”

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Posted 4 months ago

“I paid for my subscription two days ago and I am still receiving commercials. Very frustrating since there's no one to call! I've been a member for many years and wanted to come back, but now I'm thinking against it there's no one to reach or to help for customer support.”

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Posted 4 months ago

“If I'm listening to a Jamey Johnson album I don't want to have it quit playing the album and start playing Charlie Daniel's half way through my Jamey Johnson !!!!!”

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Posted 5 months ago

“I've been a loyal Pandora customer for years, but my recent experience has completely soured my perception of the brand. I attempted to use an expired gift card, a common occurrence, and was met with an inflexible and disappointing response from customer service. Despite my polite request and explanation, Pandora refused to reinstate the card worth £55, effectively pocketing the unused funds. This lack of customer empathy and willingness to profit from a minor oversight is truly disheartening. It's clear that Pandora prioritizes its bottom line over customer satisfaction. I urge potential customers to reconsider their purchases and seek out brands that value their customers and treat them with respect. I hope this review serves as a warning to others and encourages Pandora to reevaluate its customer service policies.”

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Posted 5 months ago

“I am extremely disappointed with Pandora’s products. All of my bracelets and charms have tarnished and turned dark, despite my attempts to keep them clean. I have taken them in for professional cleaning three times, and they still look terrible. For the price, I expected much higher quality, but these pieces feel like low-grade costume jewelry. What’s worse, there’s no guarantee on the products! When I filed a complaint on their website, they simply said there was nothing they could do. Save your money and avoid Pandora—this has been a frustrating and expensive disappointment.”

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Posted 5 months ago

PANDORA is rated 1.6 based on 311 reviews