PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t trust the beauty of their jewelry…Mine was a gift from St. Jude’s children’s hospital,I purchased several hundred dollars in charms,one end ball on my bangle just broke off , no fix no replacement 😢I’m screwed!!!”

Helpful Report

Posted 1 year ago

“Don’t let Pandora for you. Your silver quality is very, very poor.”

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Posted 1 year ago

“Do not buy anything from pandora my daughter bought me a necklace with a heart it tarnished to black within a year and they would not take it back or fix it only offered me a cleaning solution to buy from them, which I did and it did not clean . Will never buy anything from them again!!! buyer beware”

Helpful Report

Posted 1 year ago

“I went to Pandora this evening as my bracelet had broken. They said that it was not covered under warranty because it was over a year. Also had a couple of charms that were broken, again, they said they were not covered and they could not replace them or even fix them!! I am beginning to find their jewelry very cheap and not as good as they used to be. Won’t be buying anything from there anymore!!!!”

Helpful Report

Posted 1 year ago

“I called in the Llandudno store to purchase some rings, found the staff were not helpful at all so therefore will not visit the store again”

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Posted 1 year ago

“Nicole always helps me find exactly what I’m looking for and sometimes I end up walking out with more than I planned on… but with her help I’ve been able to make my bracelets look amazing as well as the others I’ve purchased as gifts the staff is always so welcoming and helpful thanks again Fresno mall Pandora staff”

Helpful Report

Posted 1 year ago

“Same continous very annoying ghetto sounding voice commercials,n o matter what kind of channel venue you choose albeit Country, Rock, Big Band or Frank Sinatra stations, same repetitive 3 or 4 commercial ads... I swear they do this on purpose to make you opt up to commercials free radio upgrade for $5 or more a month....Thank God for the mute button...A while back I only had to listen to black lives matter ads by the thousands...when all lives matter..Shame on Pandora Radio”

Helpful Report

Posted 1 year ago

“I would just like to say credit where credit is due I recently took some of my Pandora jewellery to the store in Sutton Coldfield they didn’t put pressure on me to send it away to be cleaned I wanted to see if it all came back like new and oh my god it certainly did I am absolutely delighted with how beautiful it looks again well worth the money I will definitely be sending more of my items to be cleaned fabulous is all I can say.”

Helpful Report

Posted 1 year ago

“Commercial frequency gets more and more and more and more until it drives you way don’t tell me I can purchase a membership and be commercial free. I hope you wake up and either stop continuously, upping the amount of commercials and have some consistency”

Helpful Report

Posted 1 year ago

“No web app and no fast forward or rewind through the. They only let you start it over from the beginning. How short-sighted of them or controlling of them. Spotify offers full control from any platform. The only reason they are better than others is because of their radio selections and you can get that for free from pandora. I'm a premium member and I should get full control from any platform. This is why they only get two stars. Pandora: don't just send us your lame apologies fix the app.”

Helpful Report

Posted 1 year ago

“Pandora jewelry is ABSOLUTE GARBAGE. Cheapest base metal jewelry ive EVER purchased. The FIRST ring i ordered at my local Reed's Jewelry store arrived to the store with stones ALREADY missing The finishing on a supposed sterling silver ring WORE OFF, changed texture AND turned my finger BLACK in LESS THAN 6 HOURS. NEVER GIVE PANDORA ANY OF YOUR BUSINESS. This jewelry is NOT real and belongs in a Claire's Jewelry store.”

Helpful Report

Posted 1 year ago

“Pandora should bring back the old design charms, specially murano charms.”

Helpful Report

Posted 1 year ago

“Cheap nasty fake af products save your money and buy a cheaper version from soulfeel better quality not as expensive and don't rip customers off with their sad excuse for customer services”

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Posted 1 year ago

“Don’t like their new commercials. Have purchased a lot of their jewelry in the past. No More!”

Helpful Report

Posted 1 year ago

“I ordered the Pandora moments heart and butterfly bangle. When I got it and tried it on it was too small so I tried to sell it to a jewelry store and they said it's fake and not even silver. Then I took it to the closest Pandora store and they had their manager look at it and the manager said the back of the heart was scratched and the clasp to close it was going green and it did not even have the s925 ale stamp. They told me to contact you ASAP. Please let me get a refund or $50 off my next order. I just started collecting Pandora this Christmas and I absolutely love it. And would like to continue buying from you. Thank you Lyndsey Trick”

Helpful Report

Posted 1 year ago

“Bad quality it's black already after just clean it. would never buy it again”

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Posted 1 year ago

“Well, all complaints aside, commercials tell what's in Pandoras' box huh...carry on...I think it's awesome!!! Life is good”

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Posted 1 year ago

“Will never order from Pandora again. Ordered a ring and earrings and got a free bracelet for a promotional offer. Had to return the ring but was planning on getting a smaller size when i got my refund. A month went by with no refund so called customer service and she advised me that since the bracelet wasn't returned they kept my money. So now stuck with a $100 bracelet i will never use and no ring for my daughter as it was her Christmas present.”

Helpful Report

Posted 1 year ago

“Appalling service returned an item with the Royal Mail tracked delivery and yet despite tracking showing delivered by Southampton delivery office and proof of postage they refuse to refund it absolute scammers - untrustworthy - don’t trust this company”

PANDORA 1 star review on 1st February 2024

Helpful Report

Posted 1 year ago

“Zero quality my daughter finger turned black after wearing a pandora ring quality is terrible wouldn’t recommend at all and will never buy anything from the brand again”

Helpful Report

Posted 1 year ago

PANDORA is rated 1.6 based on 311 reviews