PANDORA Reviews

Name: PANDORA
Rating: 1.62

1.6 Rating 311 Reviews

14 %

of reviewers recommend PANDORA

Company Reviews

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Metrics

1.6

Based on 311 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PANDORA 1 star review on 11th March 2025

Noe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the service at my local store her name was daniel and her customer service was excellent”

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Posted 2 months ago

“Denise helped us today in our purchase of 2 Pandora silver bracelets. She was friendly, efficient, knowledgeable and gave us excellent customer service ! Go Cowboys !!”

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Posted 4 months ago

“I came in today to do an exchange and was pleasantly approached by Ashtyn at your Auburn Hills location inside Great Lakes Crossing Mall. I just wanted Pandora to know that she is a great asset to your company. I was very pleased with her caring and warm customer service. We as customers need more people like Ashtyn. Her staff also were pleasant. Genesis especially…A1 customer service with both of these young ladies.”

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Posted 4 months ago

“My shopping experiences are always amazing and Kate is my go to girl she is awesome and always makes it fun when I pick out my jewelry I love to mix and match the pieces I choose and they always turn out so pretty!!!!!”

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Posted 5 months ago

“I have been shopping at pandora for years. I absolutely love it. The customer service is great and professional. They have great patience the product is amazing and the prices are affordable as well. They always have promotions and sales going on. Go check them out.”

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Posted 7 months ago

“Melanie from the 125th was awesomesauce”

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Posted 7 months ago

“Pandora is amazing!”

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Posted 9 months ago

“Have bought of pandora in store multiple times over the years but recently purchased 3 rings online that were to be shipped from Australia. I was pleasantly surprised when my products arrived within 3 days after being shipped from Austalia to Newzeland. Everything was beautifully packaged and all rings were true to size. Will definitely recommend online purchases!”

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Posted 10 months ago

“The customer service at the Carolina Place Pineville location is excellent 👏🏽 The store managers, Jessi and Lonie have wonderful personalities and knowledge of the merchandise. Thanks”

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Posted 11 months ago

“Nicole always helps me find exactly what I’m looking for and sometimes I end up walking out with more than I planned on… but with her help I’ve been able to make my bracelets look amazing as well as the others I’ve purchased as gifts the staff is always so welcoming and helpful thanks again Fresno mall Pandora staff”

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Posted 1 year ago

“I would just like to say credit where credit is due I recently took some of my Pandora jewellery to the store in Sutton Coldfield they didn’t put pressure on me to send it away to be cleaned I wanted to see if it all came back like new and oh my god it certainly did I am absolutely delighted with how beautiful it looks again well worth the money I will definitely be sending more of my items to be cleaned fabulous is all I can say.”

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Posted 1 year ago

“Well, all complaints aside, commercials tell what's in Pandoras' box huh...carry on...I think it's awesome!!! Life is good”

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Posted 1 year ago

“I found online a perfect gift to my wife birthday. In a few hours I received the confirmation to pick up. The service in Pandora Plaza del Sol in Puerto Rico was excellent. A first-class staff. Thanks!!”

PANDORA 5 star review on 15th October 2023

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Posted 1 year ago

“Wooow! Today I went to the new location at hoogstraat it is super nice! It now its called totoro not pandora anymore. They did an amazing job ! And the shop is super clean. It matches much more with the quality of aplying the nail polish Chen did an amazing job at my french pedicure😍”

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Posted 1 year ago

“No soy un gran fan de las compras online, así que no esperaba mucho de esta tienda. Pero me alegra decir que me equivoqué, está más que bien.”

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Posted 2 years ago

“Your jewelry speaks for itself it's beautiful and bright and has meanings on each charm that means a lot to the one you love or to myself”

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Posted 2 years ago

“The lady from the Plymouth store couldn't of been more helpful. It was one of the best times I've been in there. I don't know her name but she had long pink stripy nails.”

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Posted 3 years ago

“my favorite brand of other values, as for a gift in general, super, fast delivery, reasonable prices”

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Posted 3 years ago

“I ordered two lovely rings and a pair of beautiful earrings from Pandora, on the 3 for 2 offer. I forgot to say they were gifts when I ordered them. I went on Pandora’s online chat and explained this. The person I chatted with was extremely helpful and quickly amended my order for me, adding the three gift boxes and bags. Both the package with the gift boxes/bags and my beautiful jewellery arrived really quickly. I am very happy with my purchases and what’s not to love when one of them is free. Thank you so much Pandora I will definitely order from you again. One very happy customer 😊”

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Posted 3 years ago

“I visited your Bedford store last week looking for a ring for my partners birthday. The service I received from Amy was impeccable! I was really struggling with what to get as I don't have much of an eye for jewellery, the recommendation that Amy made paid off! My partner absolutely loves her ring! Amy is truly a credit to your company!”

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Posted 3 years ago

PANDORA is rated 1.6 based on 311 reviews