Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistent/ effortless to get/ and they even send out notifications when your parcel is sent out every month. Always brings a smile to my face when I get my monthly parcel All looks like its done with care and attention . The designs can be stunning and worth a lot more than the small sum it costs for the annual sub.”

Helpful Report

Posted 4 years ago

“absolutely love getting my box every month. The content is always such good quality. It's a little bit of Happiness through your door every month”

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Posted 4 years ago

“I felt this was a poorly compiled box. Garish graphics, poor quality. A box that relates to LGBT. I didn't feel this content related to the wider audience. I would not describe this as a full box. A sticker sheets, sew on badge, pin. A note book which looks more like a maths book with poor paper quality. Definitely not worth £14.99! I want a refund.”

Helpful Report

Posted 4 years ago

Hello Cordelia, we appreciate you taking the time to leave your feedback. We can see direct communication has been made with the customer service team, in regards to the box received. This can be returned, as per the email instructions on the 16th of June for a refund. Kind regards, Ohh Deer

Posted 4 years ago

“I’ve been a subscriber for 1 year now, but this months subscription was extremely disappointing and unethically handled in my opinion. We weren’t made aware that the service was back since the company took a break in May due to Covid-19, so the subscription renewed automatically without notice or a sneak peek into what was offered. I don’t appreciate this, as a customer it is my right to decide if I want to purchase what they’re offering - it’s my money and I should decide when and how to spend it. Hopefully this will be rectified next month.”

Helpful Report

Posted 4 years ago

Hello Ana, we appreciate you taking the time to leave your feedback. We made sure that all subscribers were fully aware that it was only the May 2020 box, which we were unable to fulfil. Unfortunately this was a direct result of COVID-19, which caused significant delays to stock arriving for that particular edition. We're extremely sorry if you felt this information provided was not clear and any disappointment which has been caused as a result. We can't see any direct communication made with the customer service team regarding this, if you would like to discuss further or have any additional feedback. Please don't hesitate to contact us on papergang@ohhdeer.com. Kind regards, Ohh Deer

Posted 4 years ago

“Thought the first box in my subscription was fantastic (March's box). Got this month's box today and dont feel satisfied that it's good value for money. Feel like there is much to show for 15 pounds. I didnt sign up for sheets of stickers and a patch. Will give it another month and then I might consider cancelling”

Helpful Report

Posted 4 years ago

Hello Lindsay, we appreciate you taking the time to leave your feedback. If you are concerned that any of the content listed within the box is missing from this particular edition, please don't hesitate to contact the team directly on papergang@ohhdeer.com and they will be able to assist promptly. Kind regards, Ohh Deer

Posted 4 years ago

“some really beautiful stationery !! it was so lovely to get my parcel this morning - the packaging is wonderful and plastic free which I love, and the range of items inside is great!! would make amazing gifts or just a lovely way to treat yourself every month :)”

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Posted 4 years ago

“I love how this company is plastic free and I loved the recent march box, especially the pen pot”

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Posted 4 years ago

“I got a very negative experience with this company.”

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Posted 4 years ago

Hello, Thank you for your review. We're really sorry to see your comments, on your experience with our Papergang subscription service . Your emails with the customer service team have been reviewed and it does appear you were trying to obtain an offer, which was only available to customer within the UK. We're extremely sorry for any disappointment which was caused by this and we really hope you enjoyed the box and content received. Kind regards, Ohh Deer

Posted 4 years ago

“Papergang is such a cool thing Every month, I am again so excited! So much love into detail!”

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Posted 4 years ago

“Lovely items every month delivered right to your front door, such a great service and look forward to that week every month!”

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Posted 4 years ago

“So excited everytime I receive my new papergang in the mailbox! I don't live in the UK and there have been some issues with our post office, but papergang has provided great follow-up everytime. Nice knowing there are companies out there providing great customer care!”

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Posted 4 years ago

“These boxes are amazing! Every month a new box with new material. New patterns and vibrant motifs. Getting the papergang box is the highlight of my month!”

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Posted 4 years ago

“I had an issue of a box with an unusual long time delivery, and got prompt help hence it was Christmas time, so double YAY to you. Thanks”

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Posted 4 years ago

“I always get excited about my papergang box arriving! ☺️”

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Posted 4 years ago

“Amazing boxes, always useful. I can skip boxes so that I can afford it as well. Awesome!!”

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Posted 4 years ago

“I love receiving my papergang box every month, it's always full of unique items and loveliness!”

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Posted 4 years ago

“I find it so exciting receiving the box each month. You never know what you’ll get. Those thing I receive but don’t think I’ll use go in a box and every now and again I will do a random acts of kindness with them. I even gave a journal that has spaces for positive thinking to one of my students who was struggling with anxiety. Last month I took my box into work as a colleague wanted to see - and we opened in together. It brings me joy x”

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Posted 4 years ago

“The box brings me a little joy every month. I love using all the new stash. The designs are great.”

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Posted 4 years ago

“A bit more variety in design and content would be good.”

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Posted 4 years ago

“Brilliant, quirky products. Very good quality and value.”

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Posted 4 years ago

Papergang is rated 4.7 based on 1,553 reviews