Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like the Papergang experience overall, with the small caveat that it's the second time in a row that the pens arrive with their caps broken.”

Helpful Report

Posted 3 years ago

Hello Marta Thank you for taking the time to write your review and for the feedback :). I'm very sorry to hear that your pens have arrived with the caps broken twice in a row now. We'd always advise our customers to get in touch with us about any damages once the products arrive as we want to ensure all of the items in your box are of the highest quality each month. A member of our customer service team is going to be in touch via help@papergang.com to look into these damages. The Papergang Team

Posted 3 years ago

“Love stationary and this each month is a welcome sight in my letterbox .. it's always wrapped so carefully and I literally can't wait to open it to see what's inside .. I try not to peep before , thanks”

Helpful Report

Posted 3 years ago

Hello Jane Thank you for taking the time to leave your review. We're really happy to hear that you are enjoying the boxes, and also that they always arrive wrapped carefully :). I have made sure to pass this onto our warehouse team The Papergang Team

Posted 3 years ago

“I love receiving the boxes but I'm often disappointed by the content, because the price is expensive and some design not very nice...”

Helpful Report

Posted 3 years ago

Hello Uguen Thank you for taking the time to leave your review. We're very sorry to hear that you have been disappointed with some of your boxes. Please, accept my apologies, for this. We understand that with the nature of the boxes being a surprise and different every month, that not everyone will be a good fit. Nevertheless, this is very sad to hear. A member of our team is going to be in touch asap via email to look into this issue further. The Papergang Team

Posted 3 years ago

“Love papergang, I look forward to receiving my box every month”

Helpful Report

Posted 3 years ago

What great feedback Georgia! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“Very friendly customer services. Every box looks amazing.”

Helpful Report

Posted 3 years ago

Hello Lukrecija Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. The Papergang Team

Posted 3 years ago

“I love my Papergang subscription. I have 4 stars because I didn't recieve my May and April box. I inquired about them and they were sent to me again. However, they were sent together and I was required to pay another 20€ in taxes. I was having problems with my VISA card and couldn't pay online. Therefor the boxes were sent back. I still don't have my May and April boxes.”

Helpful Report

Posted 3 years ago

Hello Malorie Thank you for taking the time to leave your review. I'm very sorry to hear that your replacement boxes are now being returned due to the customs charges. It sounds like the boxes may have been sent with the incorrect courier as these charges should have been covered. A member of our team has now been in touch via email to look into this issue and get the boxes re-sent for you. The Papergang Team

Posted 3 years ago

“Quick delivery after ordering and in a great paper bag so recycling used even in postage, all arrived safely and in good condition thank you”

Helpful Report

Posted 3 years ago

Hello Tracy, Thank you so much for taking the time to leave your review with us and for your great feedback :). The Papergang Team

Posted 3 years ago

“I love i so much”

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Posted 3 years ago

Hello Kristina Thank you so much for your lovely review. The Papergang Team

Posted 3 years ago

“I absolutely LOVE getting the box in the post every month. It brightens up my day and I am super happy with the products!! The designs are so beautiful and lively, it really is a delight.”

Helpful Report

Posted 3 years ago

Hello Michal Thank you so much for your lovely review. It's so great to hear that you have been enjoying the boxes each month. The Papergang Team

Posted 3 years ago

“I contacted you about a box I was charged for but never received and got no reply.”

Helpful Report

Posted 3 years ago

Hello Kerriann Thank you for taking the time to leave your review. I'm very sorry to hear that one of your boxes has yet to arrive and that you haven't received a response to your email. Sadly, I can't seem to find an email from you in our system. However, not to worry. A member of our team is going to be in contact via help@papergang.com urgently for you. The Papergang Team

Posted 3 years ago

“Love this.Our family look forward to the next box”

Helpful Report

Posted 3 years ago

What great feedback Nuha! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“I absolutely love getting my papergang box in the post, stationary to your door - what is not to love!? The contents is always very well made and I find it a great way to support new and rising artists. Sometimes the items have not been completely to my taste but that is always going to happen at some point, you cant love everything 100% of the time - and I am always able to find them a loved home (usually as a little pick me up to a friend). It has definitely been one of the highlight finds of lockdown - thank you papergang!”

Helpful Report

Posted 3 years ago

Hello Caroline Thank you for taking the time to send over your review and for the lovely feedback. We're so happy to hear that you have been enjoying the boxes, even if all of the products included haven't always been to your taste. We'd love to hear what you feel could be added to the boxes to improve them, if you wanted to drop our team an email via help@papergang.com? The Papergang Team

Posted 3 years ago

“Lovely stationery made and sent by lovely people! Every box has at least one item that I immediately fall in love with. There have been some shipping problems in the past, but the papergang team never fails to give me an exact update and even re-send my goodies if necessary. If you love a surprise in your postbox on a rainy Tuesday evening after a not-so-good day at work to brighten your mood, it's papergang you've been looking for!”

Helpful Report

Posted 3 years ago

Hello Desislava, Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. The Papergang Team

Posted 3 years ago

“Excellent stationery sets, beautiful designs. Great postage and delivery.”

Helpful Report

Posted 3 years ago

Hello Sue, We’re pleased to hear of your positive experience with both the products and service we offer. Thank you for taking the time to share this with us. The Papergang Team

Posted 3 years ago

“Funny, good and colourful.”

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Posted 3 years ago

What great feedback Miina! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“I like Papergang boxes and I like now how I/we have been able to have sneak previews of the months up coming box. Sometimes some of the items I have not liked, like the paper clips, and the planners as I have never really used either. I prefer stables to paper clips. But I pass those of to friends/family on those occasions.”

Helpful Report

Posted 3 years ago

Hello Alex Thank you for taking the time to leave your review and for the great feedback. It's good to hear that you are a fan of the new preview feature. The Papergang Team

Posted 3 years ago

“I love every part of every box I get! It was the gift to myself that just keeps giving, the quality the difference themes, the motivational words!! I just love it!”

Helpful Report

Posted 3 years ago

Hello Tasha Thank you so much for your lovely feedback :). We're so happy to hear that you're enjoying the boxes. The Papergang Team

Posted 3 years ago

“I really enjoy the monthly packages. Even the wrapping paper and the box itself are fun. Fills my stationary craving perfectly. A small minus is that the pens don’t write all that well. Now that you are shipping links with tracking they come quickly too.”

Helpful Report

Posted 3 years ago

Hello Stephanie Thank you so much for your lovely feedback and for taking the time to leave a review with us. We're sorry to hear that some of your pens haven't been of the best quality. We would always our subscribers to get in touch via help@papergang.com if any items aren't working to the best of their ability as it's like you may have been sent a faulty pen. The Papergang Team

Posted 3 years ago

“I love the designs, and the artists are incredible, but sometimes I feel like the boxes are a bit repetitive. Pencils paper clips and a note pad for example. And I’ve received the same kind of organising notebook twice. I plain notebook for journaling would be more practical, stickers, stamps, letter sets. More of these would be lovely”

Helpful Report

Posted 3 years ago

Hello Natalie Thank you for your feedback and for taking the time to leave your review. I'm sorry to hear that at times you have felt the products aren't as varied as you would have wanted. I have made sure to pass this on to our creative team who design the boxes. With regards to the organiser notebook, as each individual one of these fits 4 months, we are including 3 this year so you can have a full years worth :). The Papergang Team

Posted 3 years ago

“Massive variety in quality so have just unsubscribed. I thought November to Jan were good but since then the designs seem so basic and not artistic at all. It is like something has changed and no one is trying to make it great anymore. Like the orange and blue box or the the print in the last box saying 'have a nice day' which is just a customer service expression rather than something meaningful or uplifting. In my last box I had two gel pens that didn't work, sticky notes that just fell apart and didn't even stock to themselves and the quality of the wood in one of the pencils was so bad I couldn't sharpen it. So I was buying things to go straight into recycling/ landfill which was a real shame. I hope you get the passion back to make it good again. I would rather pay a few more pound to have quality items than the way it is now.”

Helpful Report

Posted 3 years ago

Hello Ann Thank you for taking the time to leave your review, and for your feedback. I'm very sorry to hear that you have decided to cancel your subscription with us, due to being disappointed with the designs and products for our boxes since the turn of the year. We try to ensure that the artistic style of the boxes and the products are as varied as possible. However, it's very sad to hear that you didn't feel this was the case. We always appreciate our customers providing feedback, especially when there are items in the boxes that aren't up to the standards quality-wise you and we expect. A member of our team is going to be in touch via email to look into these damages further for you. The Papergang Team

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews