Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

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Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the variety of stationary I get from Papergang. It's great to share with family and friends too.”

Helpful Report

Posted 3 years ago

Hi Joanna, Thank you for your review! We're so pleased to hear you've been able to share your subscription with family and friends! The Papergang Team

Posted 3 years ago

“Contents can be a bit hit and miss - sometimes lovely but too many planners and sometimes a bit naff. Online system is confusing and customer service isn't always the quickest at getting back to people”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for your review. We're sorry to hear you've not had a great experience with Papergang and we'd like to help sort this for you. it's really important for us to hear back from our customers so we know what's working and what's not, we want to provide the best service and product for all subscribers :) A member of our team will be reaching out to you shortly for further assistance. The Papergang Team

Posted 3 years ago

“I have enjoyed the contents of the paper gang box. I feel that it is value for money and each month it’s a nice surprise to see what I will get. I would recommend to anyone that they take out this subscription.”

Helpful Report

Posted 3 years ago

Hello Sharon Thank you for your review and for the lovely feedback. It's great to hear that you enjoy the surprise feature of the boxes and always feel they are good value for money. The Papergang Team

Posted 3 years ago

“Very nice material!”

Helpful Report

Posted 3 years ago

Hello Juliana Thank you for your lovely feedback. If there is anything you think we could improve in regards to the boxes we'd love to hear from you via help@papergang.com :). The Papergang Team

Posted 3 years ago

“Saludos a esta linda familia, yo vivo en México, y me encanta que nos puedan enviar estas hermosuras hasta acá. Tardan un poco más de mes. pero llegan perfecto. para mi todo va bien.”

Helpful Report

Posted 3 years ago

Hello Xochitl Thank you for your lovely review and for the great feedback. We're so happy to hear that you are enjoying the boxes so far. Rest assured we are always working to improve the shipping service and try to get the delivery times to as short as possible. The Papergang Team

Posted 3 years ago

“I'm always so excited to see what I get each month! This is my favourite subscription box and I've gone through a few. Always a lovely surprise!”

Helpful Report

Posted 3 years ago

Hello CK Thank you for your lovely review. It's fantastic to hear that the Papergang has been your favourite subscription box :). The Papergang Team

Posted 3 years ago

“I'm happy to receive a little surprise every month!”

Helpful Report

Posted 3 years ago

What great feedback Iveta! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“I love everything I have received from Papergang. All of it is cute and practical, and great value. Customer service is also very helpful with any problems.”

Helpful Report

Posted 3 years ago

Hello Amanda Thank you for sharing your great feedback with us. Our goal is to ensure our subscribers get the best customer service possible and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. The Papergang Team

Posted 3 years ago

“I gathered a nice collection of colourful paper things which make me feel that I 'm getting closer to myself by doing something like writing or planning... That's what Papergang creates.”

Helpful Report

Posted 3 years ago

Hello Nicoleta Thank you for your lovely review. It's so great to hear that this is the impact the boxes are having, hopefully, this continues :). The Papergang Team

Posted 3 years ago

“The contents are really nice when they arrive, but customer service is useless when there is a problem. My May box has still never arrived and after 5 emails to customers service. I have still never had a reply. Such a shame.”

Helpful Report

Posted 3 years ago

Hello Kate Thank you for your review and for your feedback. We're very sorry to hear that your May box has yet to arrive and that the customer service team hasn't responded to your emails regarding this. Sadly, I have checked with our team and no emails from yourself seem to have come through to us. However, not to worry a member of our team has now been in touch and is going to get a brand new May box sent out for you. Apologies, again for the delay in getting this issue resolved. The Papergang Team

Posted 3 years ago

“Love the products but sadly a couple haven’t been received in time or it at all …overall, lovely products….”

Helpful Report

Posted 3 years ago

Hello Emma Thank you for your review and for the feedback. We're very sorry to hear that a couple of your boxes haven't arrived. I can see that we did have an issue with your May box not being delivered and a new one was sent out by our Customer Service team. However, I'm sorry to hear that this wasn't an isolated incident. A member of our team is going to be in touch via email as soon as possible to locate the boxes that haven't arrived with you. The Papergang Team

Posted 3 years ago

“I love the products they are so colorful and nice.”

Helpful Report

Posted 3 years ago

What great feedback Zsolt! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“In six months as a subscriber, I have only recieved two boxes. The content was wonderful, love the designs and the quality, but is a shame I have no certainty that I will be getting what I purchased.”

Helpful Report

Posted 3 years ago

Hello Francisca Thank you for taking the time to leave your review with us. We're really sorry to hear that only two of your boxes have arrived so far, please accept my apologies, for any disappointment caused by this. I can see that you spoke to our team previous about this issue in April, so it's very sad to hear that it has continued past this last correspondence. A member of our team is going to be in touch via help@papergang.com urgently to look into this issue and see if we can locate the missing boxes from your subscription. The Papergang Team

Posted 3 years ago

“I suppose trying to put together a monthly stationery-related box, that doesn’t repeat items of a very similar nature far too often, must be difficult. I’ve only been a member for a short time and I already have more very attractive note pads than I can reasonably use. What else could you send me? Pens, pencils, rulers, rubbers, scissors, stickers, sticky notes, envelopes that are of a reasonable size for real letters, notebooks, bookmarks, loose sheets of notepaper, again of a reasonable size for writing real letters . . . Just, please, no more notepads for a while.”

Helpful Report

Posted 3 years ago

Hello, Thank you so much for your feedback and for taking the time to leave a review with us. We're very sorry to hear that you feel there has been an abundance of notepads in your boxes so far. Apologies, for any disappointment caused by this. I have made sure to pass this on to our creative team who design the boxes. We really value this kind of feedback, as it helps us to plan for future boxes. Thank you also for the list of items you'd like to see included in the boxes going forward. I can confirm that most if not all of the items you have listed are in the pipeline for future editions of the Papergang :). The Papergang Team

Posted 3 years ago

“I love stationery and all the paraphernalia that goes with keeping handwritten notes, reminders and lists, so this subscription was a brilliant present to receive. There were greetings cards - some I used. There were pink scissors and pretty tape which I loved. There were good quality hard-backed notebooks with pretty covers and sweet illustrations inside. There were pretty little sticky notes that didn’t really stick. There were purple paper clips and coloured pencils in a cute little bag. There were dayglo pens and coloured biros. There were some items I’d never use or be interested in - burger badges and space man stickers spring to mind. Receiving a regular box of stationery in the post was absolutely delightful for me as a grown up list-writer - I imagine that for a teenager in full time study this would be perfection.”

Helpful Report

Posted 3 years ago

Hello Thank you for your super detailed review and great feedback. It's really good to hear which items you found usefully and which ones you thought weren't the best fit. I have made sure to pass all of this information on to our creative team who design the boxes. The Papergang Team

Posted 3 years ago

“I really love all the creative elements, and look forward to receiving my beautifully coloured box every month!”

Helpful Report

Posted 3 years ago

Hello Deema Thank you so much for your feedback and for taking the time to leave you review. It's great to hear that you have loved the boxes you have received and that it's a highlight each month. The Papergang Team

Posted 3 years ago

“I love love the products!! I am still having shipping issues - you have the correct address on file, but when the shipper prints the label, it comes up different and i get nasty notes from the post office LOL.”

Helpful Report

Posted 3 years ago

Hello Erin Thank you for taking the time to leave your review. We're very sorry to hear that you are still having issues with the delivery of the boxes. We have had some issues with the postcodes since we started using a new dispatch system after Brexit came into place. However, this issue should now have been fixed. A member of our team is going to be in touch via email so we can investigate this issue further and get it resolved once and for all. The Papergang Team

Posted 3 years ago

“I simply love Papergang! Every month a beautiful surprise! :)”

Helpful Report

Posted 3 years ago

What great feedback Cristina! We appreciate you taking the time to share your comments with us. The Papergang Team

Posted 3 years ago

“Best customer service ever, fantastic products, really great subscription service”

Helpful Report

Posted 3 years ago

Hello Kayleigh Thank you for sharing your feedback with us. Our goal is customer satisfaction and we’re so happy to hear you experienced this. We will pass this great feedback on to our team. It's also lovely to hear that the products have gone down so well :). The Papergang Team

Posted 3 years ago

“I've so far felt that I can get good use out of the products that I´ve reccived, it´s not been too repetetiv, but it has occured some similar products but it didn't matter. Some tiny errors has been made in the boxes but nothing has been missing so it´s all fine. The only thing I find a bit unnecisary is the origami, becuase I never do them, I just throw away the paper...”

Helpful Report

Posted 3 years ago

Hello Rebecca Thank you for your review and also for your feedback. We really value you sending this over to us. We're sorry to hear that you feel some of the items have been a little repetitive. We'd love to hear more from you on this as we are always trying to improve the boxes, with the best way for us to do this being customer feedback :). You can always reach our team via help@papergang.com The Papergang Team

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews