Papergang Reviews

Name: Papergang
Address: Papergang, Ohh Deer, 12 Frederick Street, Loughborough
Rating: 4.65

4.7 Rating 1,553 Reviews

92 %

of reviewers recommend Papergang

Company Reviews

Questions

Metrics

4.7

Based on 1,553 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01509812075

Email:

help@papergang.com

Location:

Papergang, Ohh Deer, 12 Frederick Street
Loughborough
LE11 3BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In this month (July) I have paid 8,40€ of custom fees. It is too expensive.”

Helpful Report

Posted 3 years ago

Hi Carolina, Thank you for taking the time to leave your review. We are so sorry for any disappointment caused by the recent EU update due to Brexit this month. However, rest assured our operations team are currently in the process of updating our shipping process so we can provide a better service for our international customers. If our team can assist you with anything in the meantime please don't hesitate to reach out to us via help@papergang.com. Kind regards The Papergang Team

Posted 3 years ago

“Gave the subscription as a gift to my godson!! He loves it and it directly assists me teaching him the importance of thank you notes!!!”

Helpful Report

Posted 3 years ago

Hi Caren, Thanks for your feedback! We're delighted to hear your godson is getting great use out the boxes you've gifted :) Thank you The Papergang Team

Posted 3 years ago

“Love receiving my monthly box,just wish there was more pens. But love what I get though”

Helpful Report

Posted 3 years ago

Hi Tracey, Thank you for your review! It's great to hear you're enjoying Papergang, we'll be sure to pass your feedback about more pens back to our creative team who curate the boxes! Thank you The Papergang Team

Posted 3 years ago

“It’s a shame that due to Brexit, EU customers have to pay extra taxes. I was so delighted with PaperGang. My family and I enjoyed very much of your goodies. I hope your team can end soon the new web project. Hope I will be back ASAP. Kind regards, Lucia”

Helpful Report

Posted 3 years ago

Hi Lucy, Thank you for your review, our team is working hard on our update and hope to have this rolled out as soon as possible. We hope to see you back with Papergang very soon :) Thank you The Papergang Team

Posted 3 years ago

“I really look forward to my parcel arriving. In general I have received some truly lovely products. Only on a couple of occasions I have been underwhelmed.”

Helpful Report

Posted 3 years ago

Hi Louise, Thank you for your review, it's brilliant to hear you've been enjoying the products included :) If you have any suggestions for what you would like to see in upcoming boxes then we'd love to hear from you! Feel free to message us via help@papergang.com at any time. Thank you The Papergang Team

Posted 3 years ago

“Hi all! Thank you very much for wonderful boxes! Every time is like a B-day gift 🎁😊😊. You really improved with the shipping and that’s a huge ➕!”

Helpful Report

Posted 3 years ago

Hi Liliyan, It's great to hear you've been loving the boxes and that our shipping has improved the service overall for you :) Thank you The Papergang Team

Posted 3 years ago

“Overall it's a great box, I really like the tree initiative they have and working with artists is really neat. Personally I think some of the boxes fall flat with ideas. And while every box isn't for everyone I think some are more...gifted than others. I think more can be done with the artists theme sometimes! But overall a great product!”

Helpful Report

Posted 3 years ago

Hi Samantha, Thanks for your review! It's great to hear you've been enjoying the boxes, we'd actually love to hear from you if you have any products or designs that you'd like to see in the future of Papergang. Feel free to drop your ideas through to help@papergang.com! Thank you The Papergang Team

Posted 3 years ago

“I am generally happy with my Papergang subscription box and look forward for it coming through my door each month. However, I really do not like getting pins or patches. I feel that these are not stationary related. Although I do appreciate that some will like them. Also maybe shake it up a little like to include pencil case, desk tidier etc….the box’s are beautiful and can see time has been spent on the design. I would recommend it.”

Helpful Report

Posted 3 years ago

Hi Emma, Thanks for taking the time to leave this great feedback for us. We find it really important to get customer feedback on our included products and designs to ensure we're producing the best Papergang boxes we can. We'll be passing your feedback back to our creative team who curate these boxes, from the products included to the designs used, for further review, thank you. The Papergang Team

Posted 3 years ago

“Hi, I'm always delighted to get the pretty parcels. However, lately (April/ May/ June) the packaging was quite damaged and the items inside were also scatched or torn. Not badly, but it does dampen the joy.”

Helpful Report

Posted 3 years ago

Hi Annemarie, Thank you for taking the time to leave your review. We are so sorry to hear that your most recent deliveries have arrived damaged. This is not to the standard we aim to provide as a company and would really like to get this resolved for you. A member of our team will be in touch within the next 30 minutes to assist. Kind regards The Papergang Team

Posted 3 years ago

“Excited to see what's in my mailbox every month and they never disappoint - thank you Papergang for keeping the snail mail/stationery-lover in me satisfied & for thinking about our beautiful planet while doing so. Much love from Tokyo.”

Helpful Report

Posted 3 years ago

Hi Seiko, Thank you for your review! It's fantastic to hear Papergang has been able to satisfy your need for need for stationary each month, we hope you enjoy all the fantastic products to come! Thank you The Papergang Team

Posted 3 years ago

“I want to cancel my subscription plz”

Helpful Report

Posted 3 years ago

Hi Moran, Thank you for taking the time to leave your review, we are sorry to hear you would like to cancel your subscription with Papergang. A member of our team will be in touch via email within the next 30 minutes to assist you with the cancellation. Kind regards, The Papergang Team

Posted 3 years ago

“I love the papergang boxes. The quality is great and they make lovely gifts. I have order several of my favourite box s to be sent directly to friends and family for birthdays the boxes are so bright they are perfect gifts.”

Helpful Report

Posted 3 years ago

Hi Elaine, Thanks for your review! It's brilliant to hear you've been loving Papergang so much you're gifting your favourite designs to friends and family! Thank you The Papergang Team

Posted 3 years ago

“Always happy with what comes through each month”

Helpful Report

Posted 3 years ago

Hi Gail, Thanks for your review! We're delighted to hear you love the boxes our team curates :) Thank you The Papergang Team

Posted 3 years ago

“This is the best subscription service I’ve ever had! I eagerly anticipate each box and am never disappointed. I’m a teacher and am often asked where I got my lovely stationery from. I love reading them interviews with the designers too and I love the dual purpose sheets for colouring. Well done Papergang!”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for the lovely review, it's great to hear the stationary has come in handy for you as a teacher! We'll be passing your review back to our creative team who help design these boxes and the booklets you love :) Thank you The Papergang Team

Posted 3 years ago

“the last box wasn't complete”

Helpful Report

Posted 3 years ago

Hi Sanne, Thank you for taking the time to leave your review. We are so sorry to hear that your most recent box was incomplete. Our team would like to get this sorted for you asap and make sure you receive the full box as expected. A member of our customer care team will be in touch within the next 30 minutes to get this resolved for you. Kind regards The Papergang Team

Posted 3 years ago

“Great customer service, my query was answered and sorted very quickly.”

Helpful Report

Posted 3 years ago

Hi Nicola, Thanks for your review! It's brilliant to know our customer care team have been able to promptly help you out :) Thank you The Papergang Team

Posted 3 years ago

“Always an interesting assortment of items, I look forward to receiving them every month!”

Helpful Report

Posted 3 years ago

Hi Suzanne, It's fantastic to hear you are enjoying the range of products we include in the boxes! Thank you The Papergang Team

Posted 3 years ago

“💜 💛 🤍 💛 💚 ❤️ 💙 🤍 💚 💜 💛 🤍 💛 💚 ❤️ 💙 🤍 💚”

Helpful Report

Posted 3 years ago

Hi Dit! Thanks for the great review! ❤ Thank you The Papergang Team

Posted 3 years ago

“I love stationary and enjoy getting my new box once a month (it takes a little longer as I am in Greece but it is worth the wait) The designs are exciting and colourful. Love love”

Helpful Report

Posted 3 years ago

Hi Lucy, Thanks for your review, it's great to hear you've been enjoying the boxes, especially the designs produced by independent artists! Thank you The Papergang Team

Posted 3 years ago

“All good, problems resolved quickly. Thanks”

Helpful Report

Posted 3 years ago

Hi Jane! It's fantastic to hear our customer care team have been able to swiftly assist you! Thank you The Papergang Team

Posted 3 years ago

Papergang is rated 4.7 based on 1,553 reviews