PaperTrue Reviews

Name: PaperTrue
Address: 100 Peck Seah Street, Singapore, 079333, Singapore, Central Singapore Community Development Council
Rating: 4.60

4.6 Rating 2,380 Reviews

94 %

of reviewers recommend PaperTrue

4.6

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About PaperTrue:

At PaperTrue, we love bringing out the full impact of your writing. This is because we know that words hold the key to communication, and so to success. Your ideas deserve the best possible expression, and our editing and proofreading services are here to help you harness the power of language.

Visit Website

Phone:

+1-888-527-3085

Email:

support@papertrue.com

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“Andrew did an amazing job, which greatly exceeded my expectations! He caught over five-times the number of errors that I thought may have existed. I accepted nearly all of his proposed changes, and the few that I did not, I seriously considered. He had many ways to better word things, which greatly improved the clarity of my writing. He corrected many subject-verb agreement flaws, which I am weak at, and he separated compound sentences with commas, which I rarely forget. Andrew has an incredible eye for detail; for example, he even caught missing spaces within a couple formulas and tables. Andrew was familiar with the subject matter—economics—down to the technical level. For example, he knew that economists conventionally write price elasticities of demand as positive numbers, although they are technically negative numbers. As I did not mention this in my text, he knew it would confuse my readers, and he recommended I explain this technicality in more detail. I was very impressed! Andrew also gave advice on how to present graphs/equations more clearly, and he caught a few labeling errors between these and the body of the text, which is well beyond what traditional proofreaders do. These are only a few examples of how Andrew has improved my writing. I give Andrew five out of five stars—he is truly a master in his field. Without question, I will use PaperTrue’s services again, and I will recommend them to my friends, colleagues, and students. Thank you!”

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“Literally the WORST company for editing and proofreading! All they care about is easy money they can get from you. Worst customer service: endless lies, do not keep their promises, contradicting one another, give you NO cash back for huge mistakes they made, I have it ALL recorded and screenshot and it was sent to them. Lowest level of edit: 1. None of the editors changed a research projects name into capital letters! 2. Moreover, you fill up a form with your request and they IGNORE it. I demanded the most important thing for me- a UK editor and they sent it to a re-edit with an American one!! Without letting me know! 3. Those 2 did not read over the comments I asked for in the re-edit and just made a few cheap changes, so it will look like they had done something. The first re-edit literally edited over the first edits (meaning, the USA editor changed over what the UK editor changed) and that's it! How ridicules is that?! The company will not tell you, but even if you pay lots of money for proofing in short hours because you are in a rush (let's say 6 hours), and they did a lame editing or ask you some questions they want answers to (to shorten their work time) and you send it again- it can take 24 hours! Worst thing happened: look at the picture I added. After 4 MONTHS the Director of Customer Experience ignored me completely, he got the review in “SiteJabber” and wrote me the attached email. PaperTrue is trying to hide the negative reviews in the dirtiest ways. Moreover, he continued to ignore me 100% after I replied him 4 times asking for the invites needed for the two other review portals they use. I had to fight PaperTrue for over a month to get those invites. I will happily send you all emails and chats I had with them and you could see it yourself. omispt@gmail.com THIS IS A SHAME TO USE THEIR SERVICE! DO NOT DO IT!”

Helpful Report

Hey Ofir, We are sorry to hear that you are unhappy with our services. But we’ll try to resolve your questions one by one: 1. Your order was delivered well within the turnaround time, we do keep our promises 😊 2. We can see you have sent us a confirmation saying that you indeed liked our edit and would like to avail a ‘free revision’ as well to accommodate the changes that you have made. Even the revision was delivered within 6 hours 3. As per our records, your original order and the free revision that you availed, both the time a UK Editor was assigned So we are not sure exactly where the problem lies, but we are happy to help if you let us know a specific issue in your document. Thank You!

“Quite a good edit. Some of the edits I didn't agree with. I will meet with the writer and we will discuss the free sample.”

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“goodgoodgoodgoodgood”

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“Excellent experience ! Thank you so much!”

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“Best editing site for papers! Definitely using paper true again!”

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“Very professional work, extremely happy! Whenever the editor was afraid its proposal could change the meaning of the sentence, she/he warned me by adding a comment. She/he also explained to me some of the corrections, so that I ended learning English grammar! And she/he even realized about some mistakes in graphs' legends. Very effective and constructive, I will repeat, no doubt.”

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“The feedback I got very fast and well prepared.”

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“Excellent quality”

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“The help was threefold: First, to improve my English being a non-native English speaker. Second, to improve the structure of my writing and last, but not least they asked me a couple of times what I really want to say, thereby, providing clarity. Their service was worth every penny. Thank you PaperTrue!”

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“fast and professional. very well.”

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“This service has been a lifesaver for me and my company. It is so easy to submit documents and presentations and receive them back (quickly) ready for others to see. This service makes us look good!!”

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“Very good editing”

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“Very fantastic!”

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“The corrections we received was far better than any other website we've used before and it was extremely helpful. Thank you!”

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“great services!”

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“The comments were worthy and helpful.”

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“I was touched by my experience with the PaperTrue team: feedback showing introspective, clearly defined points of improvement with logical suggestions for maintaining the substance and direction of words, making the scene come alive. BK”

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“I have used paper true 5 times and in all of them, they have detected several errors.”

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“Customer service is satisfied.”

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PaperTrue is rated 4.6 based on 2,380 reviews