Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.58

4.6 Rating 17,475 Reviews

90 %

of reviewers recommend Papier

4.6

Based on 17,475 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%

Visit Website

Email:

support@papier.com

Location:

39 Plender Street,
39 Plender Street
London
NW1 0DT

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Papier 1 star review on 10th November 2026

643

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING!!! Papier ship in branded cardboard packaging. So forget buying a Christmas gift because when it arrives it won't be a surprise. Thanks alot!!!”

Helpful Report

Posted 3 days ago

“Dreadful experience with papier. Photobook arrived totally squashed with blue print smudges across the photos ( I have seen other reviews regarding this issue ) customer services take forever to reply and is not helpful at all with very generic responses. I have received three replacements after being assured my book would be quality checked. They haven’t as they have arrived in exactly the same shoddy condition. There are much nicer stationary companies elsewhere. Please use them”

Helpful Report

Posted 4 days ago

“So disappointed…I filtered by size but when I changed the bounding to spiral, I didn’t notice that it automatically changed the size to letter. The planner is just too big. I prefer the mid size planner with the spiral binding. The hardcover is too stiff and difficult to go between pages. I hope they go back to the previous sizes.”

Helpful Report

Posted 4 days ago

“I was disappointed with this planner overall. The layout was not very well organized, and I found it lacking in the structure and functionality I expected from an academic planner. The paper quality is poor and extremely thin. Writing and highlighting bleed through the pages, making it difficult to use both sides of the paper without things showing through. For an academic planner that is meant to be used daily for school, I expected much better paper quality and organization. Unfortunately, I don’t feel it met my expectations or provided enough of what I needed in an academic planner.”

Helpful Report

Posted 4 days ago

“I've been ordering Papier's planners for years now, and wouldn't want to start a new year without one. The designs always make me smile, and the quality is superb. They're also incredibly responsive if there's a printing issue (which has only happened one time) and they immediately made it right. I'll never buy a planner from another source.”

Helpful Report

Posted 1 week ago

“I’m so dissatisfied and disappointed in the planner I ordered for my friend. I have ordered the same photo planner for 3 years. This year it looked liked a child made it from the dollar store materials.It took forever and finally got an email about my request to exchange or refund was sent. They wouldn’t do either for me. The pages were half the size, they sent hardcover not what I ordered. Papier should do better for their customers. I know I have sent them a lot of business, but now telling everyone never order from this company again. They could and should have worked with me on this. I was embarrassed when I saw a photo of what my friend received for her business planner. Please do better. I spent 46$ on a terribly made product. Don’t order from them. They will not help you with a replacement or refund for their mistakes.”

Helpful Report

Posted 2 weeks ago

“I’ve ordered here before and was amazed with the quality, but for my second time ordering there were some slight grease marks on the personalized notebook and the gift card I wrote never arrived. I’m pretty disappointed. It’s not horrible, but leaves a bad feeling. I probably will find another company next time. Also, as others have posted, you can hardly get in touch with anyone. The support bot is also not great.”

Helpful Report

Posted 3 weeks ago

“Tolle Produkte und sehr kulanter Kundenservice!”

Helpful Report

Posted 3 weeks ago

“Horrible quality planner. Within a month it has completely fallen apart. Both covers have come off repeatedly and the spiral binding is now coming unraveled. For $40+ I am extremely disappointed that I only got a month of use out of this. Would NOT recommend. Would return if I could.”

Helpful Report

Posted 3 weeks ago

“Extremely poor service! Avoid - didn’t deliver on time and completely unresponsive”

Helpful Report

Posted 1 month ago

“Really disappointed in the lack of quality. I purchased a customized spiral notebook recipe journal and for $40, it should be more than just a cheap plastic cover. Only giving two stars because shipping was fast. But I would not recommend these notebooks.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with the quality they gave us, and we paid for premium. The cards look dull and lifeless, not like anything that they advertise. We feel duped we paid a lot of money for cards that look cheap.”

Helpful Report

Posted 1 month ago

“I ordered a diary and there was no personalised letters on it at all . I wanted to exchange it and they said no it’s personalised. Which it isn’t ….. terrible customer service. They take ages to get back to u . No telephone contact . I’m an older lady and I will never use this company again . Do not buy anything from them And would never recommend………”

Helpful Report

Posted 1 month ago

“Only have had my planner one day an really displeased how easy it get scratched up I’ve never had a hard cover scratch like this”

Helpful Report

Posted 1 month ago

“I have purchased several hardback note books which have been excellent quality. I decided to try the ring binder notebook which was disappointing. The front and back covers were smaller than the pages in-between and were of poor quality. The soft notebook is not worth the money.”

Helpful Report

Posted 2 months ago

“do not use this company, i ordered a card 5 days before my wifes birthday and it did not arrive - it's the day after her birthday and the card still hasn't arrived...massive embarrassment on my part”

Helpful Report

Posted 2 months ago

“Nolan was very responsive and helpful to try to get my daughter’s Academic Planner and Wellness Journal here before my daughter went off to college for the first time! Thank you”

Helpful Report

Posted 2 months ago

“My daughter ordered a photo book for my birthday. I am not able to travel ,to see my grandsons at the moment due to sickness. Therefore I was really looking forward to get the photo book . When it arrived and I looked at the photos , the first few pages came apart instantly. Every time I opened it, other pages came apart.Also the photo sticker on the front of the book is peeling off. It's a very poor quality for a photo book for this price. My daughter went back to Papier and they replaced the photo book . It is the same bad quality . Now we have to send both books back to Papier ,to get a refund . A lot of hassle and posting cost are involved to get a refund. The poor quality is not our problem ! I am not impressed with this company, the service and the quality and would not recommend them ! Sabine”

Helpful Report

Posted 2 months ago

“I got an academic planner and saw that it had a monthly spread and weekly spread. What I didn't know until it arrived was that the monthly spreads are all grouped together in the front, not mixed through the planner so that each month is set up before the weekly spreads for each month, which is very annoying to me. I alao can't return it for a refund because I got a "custom" academic planner, though the only thing customized about it is that my name is printed on the front cover. I will not be ordering this again and I more than likely won't even get use out of this one, which is frustrating as someone who really appreciates a good planner and shells out for ones that are on the pricier side as a gift to myself before the school year.”

Helpful Report

Posted 3 months ago

“My daughter had a photo book made for me of her June wedding. It was beautifully presented but the pages fell out almost instantly. I wanted it as a keepsake to look at in years to come. When she emailed Papier,she was offered a 25% refund of the cost. Very poor response to what should have been a quality product for the price”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 17,475 reviews