ParadeWorld Reviews

Name: ParadeWorld
Address: 1st Floor. 2 Finsbury Ave., London, City of London
Rating: 4.72

4.7 Rating 6,082 Reviews

93 %

of reviewers recommend ParadeWorld

Company Reviews

Questions

Metrics

4.7

Based on 6,082 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Parade Review Delivery was faster than estimated

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Location:

1st Floor. 2 Finsbury Ave.,
London
City of London
EC2M 2PA

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ParadeWorld 5 star review on 19th March 2023

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think you forgot some of my stuff I ordered”

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Posted 4 years ago

“I think you forgot some of my stuff I ordered”

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Posted 4 years ago

“June Store in the UK is the worst skateboard shop I've ever utilised. I received some damaged items, then I have been trying to get in touch with this store via Parade, but still no response. They are not responsible and unreliable. I don't recommend purchasing any items from June store online.”

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Posted 4 years ago

“Ordered a Skateboard deck for my sons Birthday, chose the option to have the free griptape fitted. Deck arrived with no griptape at all. Had to order griptape elsewhere and pay £10 for 24 hr deliver to make sure it arrived for his birthday.”

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Posted 4 years ago

“I spoke with someone on the phone about changing the address of my shipment. I followed his instructions and emailed the new address but yet the delivery was still shipped to the wrong address.”

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Posted 4 years ago

“Poor communication and slow responses. I’ll never buy from the website again.”

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Posted 4 years ago

Hi Jacob, thank you for the feedback. I've looked into your experience and the request to cancel your order and exchange for the right size. As you unfortunately experienced, we were unable to cancel your order in time due to our focus on speed of delivery. In this instance, your shoes were shipped out before we could process your request. I've also checked the slow response times from our CS team, and I can confirm there were a few hours of delay due to our staff operating larger queue times with COVID. Despite you receiving the shoes, I can see that we've sent you a free returns label to return your order. Please accept my apologies in this instance and the inconvenience caused. Best, Parade Customer Services.

Posted 4 years ago

“Packaged carelessly”

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Posted 4 years ago

Hi there, thank you for the feedback. We're sorry to hear about your experience. Would you be so kind as to provide us with more information so that we can investigate? As a marketplace, we work closely with our community of independent businesses to improve the service. On this point, we care deeply of how an item arrives, whether it be a deck, clothing, shoes or a hat. Feel free to reply here or message us at customer.services@paradeworld.com. Thank you so much, and please accept our apology. Best, Parade Customer Services.

Posted 4 years ago

“Took a month to get my board”

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Posted 4 years ago

Hi there, Thank you for taking the time to review Parade. I've looked at your order and I can see that you experienced additional delays, which was caused by the store facing COVID restrictions and accessing their property to ship out. Please accept our apologies. You ordered on the 6th May and due to the unexpected delays, you received your board on the 18th May. Under usual circumstances, you would have received your order within 5-6 days and not 12 days. Despite this experience, we're delighted you shopped with us. Thanks again for the feedback. Best, Parade Customer Services.

Posted 4 years ago

“Wasn’t the right wallet I ordered.”

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Posted 4 years ago

“i bought a clearly in stock palace skatebaord, they took my money and then contacted me day and a half later to tell me that they were "Unfortunately, unable to fulfil" my order this is great because now i cannot get the deck i wanted because it is out of stock, thanks so much parade world”

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Posted 4 years ago

“Pretty sure half of my order isn't going to come”

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Posted 4 years ago

Hi Sheperd, Thanks for taking the time to review Parade and provide your feedback. I checked your order and it's great to see that you received two of your three items ordered. Due to COVID-19 and the stress on USPS and their delivery network, we were not able to deliver your third item as it was lost in transit. We've had a small number of orders that have been lost during COVID, caused by the significant demand with USPS. I've also checked our records, and I see the team were keeping you updated through the delays. Please accept our apologies for the missing item and the screw-up. Best, Parade Customer Service.

Posted 4 years ago

“not received what the product image was. ordered a quasi deck that the image said the graphic was on both sides. the graphic only came on the underside of the deck. i bought clear grip tape and everything so i could see the top graphic as well but now it won’t even matter because there is only the graphic on the bottom”

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Posted 4 years ago

Hi Simon, Sorry to hear about your experience, your feedback is very useful. We have checked the product listing and there is no mention of a top graphic, nor additional images to suggest a top graphic. Would you mind dropping us a DM so we can look into this for you? We hate for our customers to be disappointed and want to get to the bottom of the issue. Also, please do contact our customer services team at any point. They are always on hand to fix these types of issues or concerns. Best, Craig

Posted 4 years ago

“Didn't even receive the correct item I ordered and all I got in return was a £1.99 shipping refund? Not acceptable, really disappointed.”

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Posted 5 years ago

Hello Zander, Thank you for the review and taking the time to express your feedback. As you experienced, there was a problem with the accuracy of the product description on the trucks, which was caused by the trucks being discontinued. Venture no longer makes the model with the specific Venture logo. I've checked your correspondence with the Customer Care team and although we responded immediately to your issue, we were unable to offer you an alternative set of trucks, in time for your vacation. Apologies for this. We hope you enjoyed the rest of your purchase. Do hit us up again as we can extend your 10% off on your next purchase. Best, Craig

Posted 4 years ago

“Very over priced for what you get”

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Posted 5 years ago

“Be very careful about misinformation in product listings on this website. I was sold a 'pair' of Independent trucks and received confirmation clearly stating I had purchased a pair of trucks and the money was debited from my card. I was then advised by Parade that this had been incorrectly listed as a pair and the price was only for one truck. i was not offered the pair at the original agreed price, nor was I offered any discount that wasn't already available - despite the admission that this was their error. Absolutely terrible customer experience.”

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Posted 5 years ago

“Email me back saying their going to sent a 10! Send a 10.5”

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Posted 5 years ago

Hello John, Many apologies about your experience. The request to change your order from a size US10.5 to a US10 was actioned by the Parade team, however, the seller accidentally despatched the US10 despite us calling the store to confirm the change. Unfortunately, despite our efforts to send you the US10.5 as requested, it was down to human error when despatching your order. We offer our sincere apologies for the inconvenience. We have now sent you a free returns label. Many apologies and rest assured, we are now looking to improve our approach to order amendments. Regards, Craig

Posted 5 years ago

“I order item Monday 2nd December money taken from my account Monday 2nd December heard nothing . Messaged to ask what was happening . Conveniently they were lacking parcel as I was messaging . Item came Friday . Felt let done that I had to contact them when they had already taken my money.”

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Posted 5 years ago

Dear Dianne, Thank you for raising your issue with us. We looked into the problem you experienced and our records show that you were sent an instant order confirmation on Monday 2nd, which was opened within 90mins. We sent further shipping updates throughout the week. Again, our records show the emails were opened. You also spoke to our customer services team on the 5th and we responded quickly (within the hour) and confirmed that the item had shipped, stating that it should be with you the next day. In regards to the item arriving late. The brand you ordered is on a 5-7 day delivery slot, which was communicated in checkout and on your order confirmation. Despite this communicated delay, we actually delivered the item 4 days after you ordered - Friday 6th. Again, thank you for your feedback. Do let them team and I know how we can improve our service and communications. Kind regards, Craig - Parade.

Posted 5 years ago

ParadeWorld is rated 4.7 based on 6,082 reviews