Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,207 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not EVER trust this company. Lost all my belongings last year. They never cared about my package nor refunded my money or paid me for all the loss. They lost my laptop, lost my new speaker, microphones, and all my home belongings (I was moving out from the UK). I truly tried to get my belongings back for 6 months but none of them cared. Please if you appreciate your belongings do not ever trust Parcel2go...”

Helpful Report

Posted 8 months ago

“Hi if anyone in future using parcel2go never pay for delivery guarantee.Never because they will tell you this is estimate date and even priority parcel even if is late they can find many excuses to not give you full refund this is absolutely scam.Don't fall in this trap.”

Helpful Report

Posted 8 months ago

“A Masterclass in Miscommunication and Mismanagement Ever wondered what it's like to communicate with a black hole? Try Parcel2Go. Their customer service seems to be in a different universe altogether. Let me paint a picture for you: I sent a parcel with three copies of the invoice (yes, three, because apparently, one is never enough). The parcel was returned to me a month ago. Since then, I’ve been caught in an email ping-pong match with their support team, who clearly have no idea what's going on. Their latest gem? An email stating they’ll request an update on my parcel's status. Seriously? The parcel is sitting right here next to me! It's been back for over a month. Maybe they're hoping it will magically teleport back to their depot? Their responses are so disconnected from reality, I'm starting to think they might be using an automated system powered by a random response generator. Show them the tracking info, show them the returned parcel, and you still get emails asking for updates. It's like a surreal comedy show, but without the laughs. If you enjoy frustration, go ahead and use Parcel2Go. Otherwise, save yourself the headache and look elsewhere. Trust me, you’ll thank me later.”

Helpful Report

Posted 8 months ago

“Total scam. Purposely lost my parcel after finding out what the expensive contents inside the parcel was! Dont offer any explanation as to why they lost it or any answers to why they refuse to give you your money back!”

Helpful Report

Posted 8 months ago

“I would have given -1 star when it comes to service. if your parcel reaches destination you are lucky. if not you loose ,even if you have taken insurance. Insurance is a joke for Parcel2go. I have 4 times bad experience with P2G . The support staff will take ages to reply and drop off from ongoing chat and you need to fresh start . It seems they are doing this willingly.”

Helpful Report

Posted 9 months ago

“I paid for return of a machine from UK since January and I was told it'll be delivered within 2-8weeks. I kept following up after 2 weeks and the agents kept reassuring me that my package is on the way and would be delivered to me, only for them to tell me after 8 weeks that my package is lost and that's it. They said because I didn't pay for insurance that there's nothing that can be done. I've been following up since then because I find it ridiculous that you'll misplace an equipment placed in your care and tell me it's lost and it's my fault for not paying insurance. I believe the company shouldn't be in business if they can't guarantee the security of any package placed in their care. It's been 5 months now and I've still not received my package. I really regret using this company.”

Helpful Report

Posted 9 months ago

“Scammers - Avoid at all costs - they quoted me one price and charged me 10 times more via a surcharge.”

Helpful Report

Posted 9 months ago

“Do not use this company. I sent some flooring back to tile mountain, they were unae to accept the package as it had been damaged. I paid parcel2go for insurance to refund any damage before posting. They have closed my claim stating the issue is resolved as item will be returned to sender. I am obviously the sender and have no use for damaged goods. I have tried endlessly to talk to someone for support the online help centre is no use, there are no numbers to contact and they do not respond to emails I am now at a loss of £350 for the items and the money I had paid for them to deliver. Avoid!”

Helpful Report

Posted 10 months ago

“Please do not use this company if you value your items ,if anything goes wrong with you're delivery (late/lost/broken) there is one to talk too, just some AI nonsense on the other end. I paid parcel2go for 24 hrs delivery and now has been estimate at 6 days It was dropped off at just after 1pm on Thursday,estimated delivery Tuesday Parcelforce want nothing to do with it as it was purchased through a third party ! and the AI says it's Parcelforce fault ! And your stuck in the middle Either way you loose. By the way for your information, I went straight to the PF website as I need to send another item They were as cheap if not cheaper than P2G,and the HUGE bonus is you can speak to a person. I have used P2G maybe 10 times in the passed with varying degrees of service. But I will never use them again,that's for sure Go straight to the company you want to deal with,the deals are every bit as good,and humans on the other end of the line. Absolutely trash service,avoid at all cost !”

Helpful Report

Posted 10 months ago

“terrible terrible service. lazy and unhelpful lost my wedding dress and refused to take accountability an”

Helpful Report

Posted 10 months ago

“WOW what went right = GO DIRECT TO THE SERVICE PROVIDER WOW what went right. very little. after an earlier example of terrible customer service and thinking id give them another chance i booked another parcel to the USA. nearly £40 worth. was told royal mail would bring forms. NO THEY DIDN'T... to cut to the chase Parcel2go advised to re book and they would send customs form to the royal mail. royal mail collected. the parcel and a week later it was returned to me and i even had to pay for that to be done!!! so i would sugest DO NOT USE THEE PEOPLE' GO DIRECTLY TO THE POST SERVICE. the customer service is appaling and they seem more obsessed with removal of poor reviews than improving their service ian”

Helpful Report

Posted 11 months ago

“DONT USE THIS COMPANY!!! Wish I had looked at these reviews before I sent 5 parcels. 4 arrived, 1 clearly stated fragile with tape and hand written on the box. As you can guess it was damaged and the contents broken. Missing parcel that was lost I'm still fighting for compensation. Of course there will be no compensation, despite taken out £500 of insurance. Be warned they take you money lose your parcel and trash the ones that are delivered. YOU HAVE BEEN WARNED!!”

Helpful Report

Posted 11 months ago

“Said attempted delivery and left a card, both of those statements are false (I was at home). Now been sent to original depot (no re-delivery attempt). I suspect this is a way of charging for re-delivery - AVOID”

Helpful Report

Posted 11 months ago

“I have been a regular customer with parcel2go for years but WILL NEVER USE THEM AGAIN lost my parcel then refused to refund me saying I need to send proof of posting it even thou it said at depot on my orders they take the money and run also disgusting customer service saying its my fault they didn't deliver it IF I COULD GICE THEM MINUS STARS I WOULD paul”

Helpful Report

Posted 11 months ago

“I would give them zero stars if I could. An abysmal service from start to finish. Parcel2Go allocated me to Evri and they failed to collect the parcel so I had to take it to a drop-off in a shop. Not what you'd call secure as parcels could easily have been taken out of the parcel bin by anyone in the shop. The tracking did show that it got on its way though so I had hopes of it arriving, as scheduled, in the Philipinnes. However, the delivery date came and went and I started the laborious process of chasing Parcel2Go via messages (no phone support). This went on for a couple of months after which they 'closed the file'. Despite all the tracking technology available they could not locate the parcel and it was deemed 'missing'. They seemed more focused on the compensation issue rather actually finding out what had happened to the parcel. I didn't bother claiming the £25 compensation as it was British souvenirs collected over a 12 months period for children in the Philipinnes rather than a single item. I wish I had just used one of the reputable international couriers direct instead of using this intermediary. My reference was P2G118529327 if anyone at Parcel2Go is interested in looking into this case.”

Helpful Report

Posted 11 months ago

“This company are running an ongoing SCAM of declaring duped up charges from couriers after a parcel has been sent on a more and more frequent basis. The worst offender is UPS. I sell paper prints and they always weigh less than 2kg but in the last 6 months I’m being sent additional charges declaring the parcels weigh 8kg which is untrue. Do not use this company!!!!!”

Helpful Report

Posted 1 year ago

“Worst company I have ever delt with in my life, let down twice on collection with no reason to way and basically told tough s##t and to either rebook or get a refund I'm now having to refund my own customer and I'm down £400 stay well clear of this company l, you also can't get someone on the phone it has to be done via message absolutely shocking company”

Helpful Report

Posted 1 year ago

“Misleading, cheater and fraudulent company. Plz beware when you sending parcels out of the country. I paid postage and plus more for insurance of £200 . They didn't told extra charges was so high and when asked for return they never gave my parcel back. It was worth £200. And it was my best friend's 50th Birthday Present I already paid for Insurance too. And they were asking me to pay for return. I am really disappointed. I really dont know what to do. I am really sad.”

Helpful Report

Posted 1 year ago

“Absolute shocking company you pay for your parcel to be sent it clearly gets picked up and taken to the depot as shown on the tracking record but the best part is when you try to claim for the lost item you cannot simply get through to them its all automated So I sent all the documents they required even a screenshot of the tracking showing where the item was taken to the depot and then stops tracking only to recieve an email 2 weeks later saying the case is closed due to insufficient documents sent AN ABSOLUTE SCAM OF A COMPANY Will never use them again”

Helpful Report

Posted 1 year ago

“Horrendous service. Courier company have lost my package. Tracking clearly shows it hasn’t been delivered and I paid for insurance. Every day I get emails asking for more information, some of which I can’t provide as the item was a gift to me years ago and was being sent for repair (until it has been lost) No direct contact number and their chat service is a robot. Taking this case further. There has been no apology or any info as to what they are doing to chase up the courier who lost the item. Upset and angry and will never use again.”

Helpful Report

Posted 1 year ago

Parcel2Go is rated 1.5 based on 2,207 reviews