Parcel2Go Reviews

“ I provided CCTV footage and after lots and lots of live chat sessions and emails back and forth, I eventually received a partial Refund, then more emails, then another partial refund, then more emails then another partial and final refund. ”

“ We had 3 options given to us, none of which were a full refund. ”

“ Avoid Avoid Avoid, They should really not have a specified next day or economy delivery time frame on their website it should really just say you can pay a next day charge or a cheaper economy charge but just know you parcel will be delivered at some point, we can't tell you when as we are a clueless bunch of idiots however it will be within the next millennium. Their customer service is so shocking I would be ashamed, you would think it was in the customer service advisers best interest to keep the customer happy and retain their service to help keep the business earning money and ultimately keeping them in a job. Unfortunately this is not the case the customer service team would rather tell you that they don't know where your parcel is up to and they would have to email the courier to find out which takes around two days (which is great considering your next day (additional charge) parcel is already 3 days late to start with), they will then spend 30 minutes arguing with you that the next day you have in mind is incorrect and is in fact 2 day behind as the service does not go off when you book the delivery or drop the parcel off (no matter how early in the morning) but it starts from when they can be bothered collecting it. They will then advise that a refund is not possible as they do not guarantee any service despite wanting you to pay extra for it, a joke of a customer service team and a customer, if you value your parcel or your business if you run one then AVOID AT ALL COSTS!! ”

“ Unhelpful and very rude. No option to speak to someone about a claim. My parcel was worth £400 and they seem to be trying to get out of refunding me. Not at all professional. I was left crying and very very upset to lose so much money. No care whatsoever to peoples feelings or their possessions. ”

“ 3 days, 3 failed collections. No reason given as to why. Was even told that someone attempted to collect & left a card when that was false as I was home all day waiting for the collection. No telephone support, just someone online apologizing but failing to rectify the problem. Unreliable. Cancelled to save them the embarrassment of a 4th failed collection. Requested a full refund. Avoid. ”

“ The worst courier service available.Didn't turn up for 2 days in a row,then the process for refunding is very lengthy,Avoid these! ”

“ Avoid at all costs, collected a parcel 23/5/18, still chasing 26/7/18. States returned to customer 26/6/18. No they didn't! Had to provide my signature as courier said I signed for it. I found parcel on 27/7/18 delivered to original recipient on 19/6/18! I could have walked it quicker! 48hr delivery my a!@#. No refund or compensation ”

“ Parcel2go refused to take any responsibility for their appalling service and refused to offer any compensation or refund for the huge inconvenience and loss of time I suffered due to their total incompetency. ”

“ Let down time and again. Waited in for 2 days and they never arrived, still not had refund. Awful company and you cant phone them either!!!1 AVOID!!!!! ”

“ And stating they can't offer me refund just send the parcel again. ”