Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.45

1.5 Rating 2,211 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake with my order, however Nicola was an excellent help in sorting this out for me very quickly and was also very polite :)”

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Posted 9 years ago

“Nicola was extremely nice and polite, she solved my issue in couple of minutes! She is credit to the company! Thank you ever so much, you have been great!”

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Posted 9 years ago

“Nicola is a credit to your company she sorted my problem in minutes was polite and very helpful in my eyes she deserves a 10 star rating a very happy customer ????”

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Posted 9 years ago

“Sammie Taylor was most helpful, I was not able to access my ebay items, but she quickly resolved that issue for me.”

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Posted 9 years ago

“Great service, too the point”

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Posted 9 years ago

“Thanks Sammy for your fast help”

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Posted 9 years ago

“Had a technical issue with the labels, used the live chat and Nicola sorted it out for me great service thanks”

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Posted 9 years ago

“I was chatting with Nicola at P2G and she was extremely helpful and solved my problem very quickly. Thanks to Nicola and P2G Live Chat! Roger overstockuk”

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Posted 9 years ago

“Nicola was very helpful and kind in dealing with the issue I had with trying to print off the labels I needed for a parcel to Estonia. Would recommend using parcel2go if everyone is as helpful”

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Posted 9 years ago

“Nicola helped me very quickly with me request on correcting address of my parcel to Morocco. She was kind and efficient”

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Posted 9 years ago

“Nicola, was brilliant - and got us back into our account when locked out, many thanks... ;)”

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Posted 9 years ago

“Thanks Nicola! She is nicely and provide a useful answer quickly. I am so satisfied with our conversation. She relief my intense!”

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Posted 9 years ago

“Nicola was very helpful after trying to solve the issue with Yodel, I contacted Parcel2Go and Nicola could not of been more helpful and polite. She sorted the issue and was very professional”

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Posted 9 years ago

“I spoke to Nicola on the online chat with a query about the options available and she was very professional and efficient. I will be using Parcel 2 Go to send my parcel for sure!”

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Posted 9 years ago

“spoke to Nicola, about a problem l have had twice, she sorted it less than 1 minute, 5 star, really helpful, wish there was more people like her, a asset to any company many thanks”

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Posted 9 years ago

“I have used Hermes via Parcel2Go many times in the last 2 months without a hitch. I dealt with Nicola on the Help Chat line who was very professional and has hopefully put right my error. Brilliant service.”

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Posted 9 years ago

“I’m not one to usually write reviews however, this morning I had problems with a pre-paid postage label (had an error) which I reported to a very helpful Nicola ‘live chat’ who I must say was very helpful from start to finish and resolved my enquiry very quickly and professionally – Thank You”

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Posted 9 years ago

“Nicola was brilliant, very helpful and sorted it out in no time at all........ well done!”

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Posted 9 years ago

“Booked a collection in the morning, the parcel was collected that afternoon and delivered the very next day. Great service, especially from the friendly and helpful live chat staff.”

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Posted 9 years ago

“Very professional service in every detail , tracking up to date and easy to use , Nice reply from Peter Chandler, very professional . I shall be using parcel 2 go in the near future .Recommend this company to others who wish to have a reliable service.”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,211 reviews