“I have far better things to od than spend over 1 hr on trying to contact their help desk , the IVR messages are pointless. I have paid the customs duty on my parcel and it is still showing awaiting payment yet the email when I paid said delivery today Thu 28 Aug. With the wrong address on it , when I eventually got through on 03457740740 I confirmed the correct delivery address, however it has not arrived ref XXXXXXXXXX, so I am now on the phone again ( 48 min and counting) trying to get through, this parcel if from France a major part of a motorcycle worth over £200 .”
“Awful customer service. The staff are rude, and getting through on the phone takes forever — usually a 40–90 minute wait, only to get no real help once answered. Sending an email is pointless too, as they don’t respond. Overall, a very disappointing experience. I would highly recommend using other couriers instead of Parcelforce.”
“Why does any business use Parcel Force?
I have been waiting for a delivery at the times specified by them in an email working from a room where I can see the front door. We also have a ring doorbell which alerts if someone comes. No one has been to the house from Parcel Foce. I received an email a few minutes ago saying unfortunately the parcel couldn’t be delivered as the address was inaccessible! Perhaps they couldn’t open the little wooden gate (which I would have seen them struggling to open if indeed they had tried).
I tried tracking to no avail, I tried find a phone number but only give same options as online. I tried the post office telephone number but they had a 49 minute wait wait time.
I tried the company I bought from but they could only offer to send out another package at their expense.
So again, why would anyone use this service as they obviously didn’t try to deliver at all and make it very difficult for anyone to complain directly to them .”
“If I could rate this experience with Parcelforce 0stars, I would!
What an absolute shamble of a service from waiting on the phone every time I called them for 50 minutes before speaking with someone and that’s 17 times I’ve had to call them due to them holding onto my international package sent from my mother in law in the Caribbean for a hole 19 days! Then they notified me that the box was damaged (clearly their fault) then they lose my box within their warehouse in Coventry and then call me to ask me to call my mother in law overseas to get the description of the box and the contents. I was LIVID!
Then it took them 6 days to “find it” and then “repair it” and then another 11 days for the status to update on their system that it’s sorted. I actually received this box on the 20th August, when this box actually arrived in their warehouse on 1st August!!!!
When I opened my box items were missing and damaged to say the least, they actually took eveythig out of the original box that was sent and slumped everything into one of their Royal Mail bags everything all messed up and damaged. I have never had such an awful experience like this with any other company ever. This has to be the WORST BY FAR! I will never use them.
So I have logged a complaint with their rubbish “escalation teams” and for all the times I’ve had to call (17 times) they want to offer me £20??!! I told them to keep my complaint open and escalate it further! I am SO ANGRY!”
“I am very disappointed with my experience using Parcelforce. I trusted them to deliver my luggage safely, and instead my bag was left in a place where rats got into it, tearing open all my carefully packed dry food items (protein powders, raisins, herbal teas, and other health powders) all which I got for my siblings suffering from cancer and I wants to promote her protein intake.Clothes I was sending to her as gifts were contaminated of which I had to dispose out of anger as they smell like poop and pee.
I raised a claim for compensation, providing evidence including pictures, product details, and even price tags where receipts were unavailable. Instead of acknowledging the poor handling of my parcel, Parcelforce dismissed my claim and blamed “insufficient packaging.” This is extremely frustrating, as my bag was well-packed and properly labelled to show that it contained dry food.
To make matters worse, communication was repetitive and disjointed. I had already supplied details of the damaged items, yet I was repeatedly asked for the same information. After weeks of back-and-forth, they refused to take responsibility, hiding behind “packaging guidelines.”
This has been a very stressful and disappointing experience. As a paying customer, I expected professionalism, care, and accountability none of which I received. I will not be trusting Parcelforce with any of my parcels again and cannot recommend their service to anyone who values their belongings.”
“Three purchases over the last couple of months have been sent via Parcelforce. None have arrived. Multiple attempted deliveries to completely random address. No cards left. Tracking is a joke. Had to drive to a depot to collect one of them. Staff were unhelpful and one was achingly stupid, like she was doing me a massive favour. Gave precise delivery details for the outstanding item and STILL they couldn’t deliver it. No faith in them at all. AVOID.”
“Can't figure out how these guys are legal?!?
Absolute joke of a service they provide - not even worth explaining my experiences (all 3 out of 3).
My advice: Avoid dealing with them as much as possible!”
“I would give zero stars if I could.
The delivery never arrived and the driver is a LIAR saying that the delivery was attempted! I can prove that no delivery was attempted (CCTV).”
“They don't leave cards, don't deliver parcels, they don't send emails, they lie in tracking. Impossible to arrange anything with them. I was holding the phone for 50 minutes with their customer service, website doesn't work, no pick up information.”
“Shocking experience with Parcelforce. I was supposed to receive four boxes, but I only received three. They said the missing parcel was a separate delivery, but nothing delivered. This parcel is still missing after 5 days and they not willing to investigate. Dont use these people.”
“Utterly useless.
Parcelfarce, miss-spelling intended, seem to have contracts with several large companies who offer 'next day delivery'. In effect it can be up to a week before your consignment arrives.
If you talk to the drivers they will tell you what a mess Parcelfarce are in in terms of bad management and indeed total incompetency on the part of those in charge.”
“The driver "attempted" delivery to the wrong address. We can see him, on our CCTV, looking at our door, but still knocking on an vacant flat. If a card was left, it is in a locked post box at the vacant flat. We've tried contacting them, but they aren't answering, even though the website shows they're open until 7pm.”
“Nothing new to report, just the usual lies about delivery attempt made and card left with instruction about what to do. Why do companies use this service, I wont buy from this supplier again. Friday afternoon, is there a pattern here.”
“As a data recovery company, I am genuinely disappointed with my experience working with Parcel Force. I have lost several customers due to their repeated failure to collect parcels on time. In some cases, I didn’t even receive a refund.
Additionally, they lost a parcel that was critical to an important client, and they showed no sense of responsibility—simply repeating, "We're sorry, we couldn't find it." After 12 years of working with various courier services, Parcel Force has been the worst by far.”
“Contract Number HA6520809
The item was collected 17/6/25 around 4 PM and was received by the buyer on 18/6/25, arriving completely damaged. I am struggling to understand how an item that has been in my hallway for 8 years— went through two house moves and was still in perfect condition—could be destroyed in just 24 hours under your handling.
After submitting a request for type of compensation, I waited 25 days without receiving a reply. Eventually, I managed to reach a very unhelpful customer service representative. Shortly after our unpleasant phone call, I received an email—what a coincidence! The email stated that my item was not covered by your policy, which essentially excludes everything except for non-vintage items made of wood or paper.
I've learned my lesson: it was my first and last experience with Parcelforce. I've been telling my friends that the name says it all: your parcel will be handled with FORCE.”
“They tell me they will deliver on Tuesday. We waited all day and they never came. They turned up on Wednesday afternoon when no one was around. They claimed to leave a red slip with details about the next delivery attempt but that was never left. They attempted to deliver the next day without warning, and again no one was in, but no slip left. Their tracking kit doesn't update properly and the customer support staff are as useless as a lead balloon.”
“Absolutely useless telephone for over an hour still no reply. Waiting for medical supply, waited in for 3 days no parcel eventually after arranging 2 delivery dates, found out parcel was held at depot. Only instructions I had was will deliver next day , do they expect you to stand by door for 24/7”
“The worst delivery service I had ever experienced. Company lost my wine fridge. A driver didn’t scan the parcel and it just disappeared. It says in personal account that no one opened a door when drives came to pick up the parcel. I was trying to contact company for a month and I only got responds «someone will contact you”. Only when I started to wring 10 complains email per week parcel force started to reply me. I provided CCTV records where you can see the driver caring my parcel. But company said that I don’t have evidences that the driver took my parcel”
