“I ordered a case online I urgently needed it delivered next day. The case was shipped on parcel force 24 hour delivery. The case did not arrive the next day.
I would not use parcel force in future if i required an urgent delivery.”
“Parcelforce failed to deliver to my house on 3 consecutive days, failed to communicate in any meaningful way, and have now returned my item to the retailer. This has cost me £100s.I would never buy anything where they are the shipping agent.”
“Parcel uplifted from supplier on 21st May 2018. Using 24/48hr service. It is now 31st May 2018 and still waiting. Sent to wrong sorting depot apparently and is now somewhere in the North West. I have also had two expensive camera lenses lost with this company. Two separate orders both lost at the Glasgow Hub. Suppliers had to replace and send by another courier.”
“useless .
why do you not have Zero as a rating it would be appropriate in parcel force's case.
Even their own customer service people admit they have too many parcels to handle.
I will not do business with a company that uses parcelforce”
“Tracking said it had left local depot at 11.20 and out for delivery today.... Never arrived.... Contact customer service.... Kept fobbing me off with they'll find out where it is and phone back.... Still waiting... Tracking just before 7 said its returned to depot..... Drivers cba to do their job properly”
“I have put in that it is a 1 star form, actually its a nil star firm. I've been waiting for 2 days to get a parcel picked up. The first day Parcelforce said it would be picked up between, 0900 and 1800 waited in all day. Guess what no one turned up, the next day he was definitely going to pick it up between 1600 and 1700 guess what he arrived at 1810 with no address label which I had asked them to supply. Last time Im usual that lot, they are a bunch of no hopers. In the words of the prophet "what a load of s***. DONT USE THEM”
“third total cock up of three parcels in three weeks. first - waited in all day. no doorbell, knock, barking dogs, honking geese. card left saying no one in - except I was. second - tried to send a parcel. so useless I took it back and went to TNT who were brilliant in every respect. third left card - no tracking number or other details filled in - saying no one in (there wasn't) and they'd deliver the next day. I rang the depot and explained that I wouldn't be in then either, and would they hold it at the depot and I would collect the next afternoon. They said yes. Just been all the way over to get it and the twit that eventually came to the desk said he couldn't find it. I told him that his colleague had said they'd keep it for me and he went off again. Twenty minutes later came back to tell me it had been returned to sender! I've just spent the last half hour trying to sort it out myself and get it returned to the depot from the Coventry hub. Hopeless. This depot deserves all the rubbish reviews it gets.”
“Dreadful. My parcel got stuck in customs and instead of calling me to ask me for info they wrote me a letter and sent it by snail mail! This was Global Express and should have taken two days. It took two weeks. I have opened an account with FedEx.”
“If there were a zero I would give it that! I need to get a parcel to France and was promised (by 3 members of staff at the Post Office) next day delivery on Friday. It's now Wednesday and the parcel is still in the UK. I paid £51 to have an event utterly ruined. Do NOT use Parcelforce.”
“They claim to have tried to deliver my parcel twice but I was in both times. I now have to collect the parcel from the Post Office. The sender paid for 48 hour delivery but it will be a week before I get it. Why does the "racking" lie - can't the drivers be bothered to deliver? I phoned customer services but was simply fobbed off. They believe the driver, effectively calling me a liar.
An absolutely terrible company. Use a different courier if you can. They are expensive and useless”
“When I was paying import Vat there was not any options of choosing the delivery date after I paid there was +£12. So with out giving you options they robbing you with next day delivery ! I did not receive it on the day they said ! -5 star”
“Most likely the worst delivery experience I've ever had in my life!!! I recently ordered some beer online and hoped to enjoy some of it in the weekend. The delivery should have happened on Wednesday and I asked to leave it with a neighbour since I was at work. The parcel came back to the depot that day and no ticket was left anywhere to tell me what happened. Same story the day after so I called the depot to make sure they understood they could leave the parcel to a neighbour. On Friday the parcel (surprise surprise!) went back to the depot again, so I had to collect the parcel myself on Saturday without car (I don't drive unfortunately!) from their depot which is 4 miles away from my place. I want to express a big "thanks" to Mr. driver M Costin who evidently couldn't be bothered to waste his valuable time to find someone in a massive building where there are more than 350 flats for three days in a row!!! Much appreciated mate. Just to let you know, I'm really looking forward to tasting my beer after has been shaken around all the way around Nottingham for all these days. You're welcome to join me for a toast if you want!”
“I was given a time slot for my ebay package to be delivered on Thursday between 17:24 and 18:24 well it never showed up and at 17:52 the tracking changed to on it's way back to the depot. I gave a bad review on trustpilot and had someone from parcelforce email me on Friday for the item number gave it to them and then at around 12:50 I saw the tracking change from at the depot to out for delivery....well again the package didn't arrive and now apparently back at the South west depot. This is a present for son's birthday TODAY and now I have to disappoint him....I only have a few games for him to open but nothing to play them on. This is appalling, unacceptable service.”
“Absolutely terrible they said my parcel was out on delivery when it got to my house the guy got out and didn’t even have the parcel for me. So they said they would ring me when they know where it is .1 day later still nothing the package was 2k so I wanna know how hard it is to put something on a van someone please shut down this company soon”
“Guaranteed delivery wasn't made.
Nothing on 'tracking' to explain.
Now 4 hours later and ..... nothing. Apparently I get back the difference in postal cost between the cost I would have paid for a slow delivery (assuming there is eventually a delivery) and the Guaranteed Express Service I paid for. Except I paid for Express Guaranteed delivery because it needed to get there this morning!?!!”
“Ordered an item from a dealer in Wales. Informed item was sent Parcel Force. 8 days later item had not arrived. Dealer was told item was damaged, but Parcel Force web site said the item was delivered. Obtained a refund and ordered same item from another dealer promising next day delivery. Ordered and paid only to find that the item was again being sent Parcel Force. You have guessed it, parcel never arrived. Parcel Force tracking site is not currently working. Just exactly what are managers doing to oversee this mess. Look up Parcel Force reviews and 95% are unhappy with this company.”
