“Day five of the parcelfarce saga has come to end with the delivery of my item. However the tool that I bought and eventually received from these dimwits has in fact been damaged, bear in mind this is quite a sturdy wood cutting tool so must have had quite the bump to damage it this way. Was this done on purpose, was this a complete accident it's all a mystery with parcelfarce. I will not bother trying to do anything about this because getting in touch with this company to solve my latest predicament will be about use as a handbrake on a canoe. NEVER EVER AGAIN”
“Sent a Parcel to my son in Norwich, he missed the first delivery and the second but on the second the tracking said the delivery was successful and had been signed for by my son but later found out that he wasn't in so the delivery driver signed for it and left the parcel on the backdoor step., This is fraud and if the parcel had been stolen what evidence would we have that it hadn't been delivered and signed for?
Compared to parcel force and they admitted this was fraud and was probably an agency driver who does not know the "rules"
Wont be using them again”
“Really bad customer service.
I received an email confirmation with the delivery date and the possibility to pick another date. I clicked on the link to move the delivery to the alternative slot, which seemed successful as I was directed to a confirmation page that the delivery was rearranged.
Needless to say that they still attempted to deliver on the original date. I received a text that a card was left with instructions on what to do next. There was no card.
I called customer service to find out what happened and they said that for my chosen alternative date (which was the only option I was given), there was a £12 charge as it was a Saturday. This is why my attempt to change the delivery date did not even show in their system.
At what point was I supposed to know that and why was I directed to a confirmation page at the first place?
Then I was advised to wait to 5pm to call, IN CASE the driver was back. Only at that point I'd be able to pay for the £12 and secure the Saturday delivery. BUT if the driver is not be back before closing time, I won't be able to rearrange the delivery. I asked whether I could then call the following morning and was told that it would be too late?!
None of this made any sense.
In the end I was told to wait 24 hrs IN CASE the driver attempts to deliver again (no one knew if they would) and if they don't, then to call again after 5pm, again IN CASE the driver is back. If not, I'd have to wait to call again the following week.
The customer service agents I spoke with were obnoxious and unfortunately didn't seem to know what they're talking about.
Would not recommend this company, it's a mess.”
“Day four of the parcelfarce saga, the completely inept team that "specialise in delivery" have not even bothered to try and deliver the parcel even though when we spoke to them the night be for we were assured we will have it the next day. So quick call to Newport head office to try and get some answers of why now, spoke to someone called ceri who to be honest couldn't give a monkeys. absolutely pathetic customer service to match the usless delivery department. I will never by anything that parcelfarce is delivering again. HOW ARE YOU STILL IN BUSINESS”
“One star is too much. Absolutely disgraceful service. My 'next day delivery' resided at Coventry West Avenue depot for 26 hours. I rang them to arrange for me to collect. Spoke to 'Erin', who assured me that my parcel was indeed there, at West Avenue. I said 'make sure it is not put on a van for delivery' she said, 'oh, no, that won't happen, I'll make sure of that'.
Guess what, 40 minutes and 15 miles later I arrived to make my collection, only to be told by 'Tina' that 'We made a mistake, it is on a van, and scheduled for delivery 12noon to 1pm'. I had to return home and wait. Checked on tracker (waste of time!) as this stated 'Parcel at depot'. Parcel arrived 12-40pm. I will not use parcel force ever again and will not purchase from any supplier using this dreadful service. Phil.”
“Was sent SMS giving me my 1hr delivery slot. I checked the tracker and the van was a couple of streets away. Half an hour after my slot had passed I received another SMS giving me another 1hr slot for later that day. I checked the tracker again and the van was still on the same road as before. Once the second time slot had passed I then refreshed the tracker and it said it was not working but still showed that my delivery would arrive the same day. Half an hour after that I refreshed the tracker again and it said that my parcel had been returned to the depot because they had problems locating my address! Funnily enough the second hour slot I was given ended just as all their customer services had closed!”
“Where to begin, for the third day in a row my package has failed to be delivered. This company is a complete an absolute shambles, they cannot follow the simple instructions of " please leave with neigbour" two days in a row mind you and then today they failed to find my address even though I've had two missed delivery notes. Check out Lee Evans parcelforce joke on YouTube because it is the most accurate description of this company of complete morons”
“Parcelforce tried to deliver on consecutive days at the same time when everyone is at work. Parcel taken to "Newcastle" depot, which is near Beamish in county Durham, not even the same county as Newcastle but cheaper business rates. Not that there was any way of finding out where it had gone. The post office in Hexham told me to try on line, as they can't handle parcelforce mail. Its the way it was sold off, I was told. So I travelled 40 miles to collect the parcels, which, surprise surprise, were both smashed.
Absolute pirates I would never trust with anything I cared about. And no compensation, because glass is not covered. Avoid using parcelforce at all costs.”
“Parcel sent to Germany cost £40 then held in depot and sent back to UK Liverpool depot no reason given even though the parcel was sent from Wigan. 5 days trying to contact Liverpool with no luck. Disgraceful”
“Absolute garbage! Lost two parcels of mine and damaged another. Terrible to get in contact with as they’re too lazy to even message or talk and just send you a claims link. They owe me payment for the costs of parcels they damaged and lost.”
“Unfortunately the driver was unable to ring the doorbell or knock on the door, but he managed to put a card through the door telling me to collect it from the post office. 24 hour service?”
“Had a tracked parcel to Walton Hall and Gardens that wasn't delivered due to "unable to locate premises".
Walton Hall and Garden covers about 1/2 a square mile with brown tourists signs leading to it.
How can somebody not find it?
The problem with this company is that they don't contact you by phone if there is a problem with the delivery and the drivers have a designated time for each drop so if there are any problems they will abandon the delivery due to time constraints leaving the customer to pick up from a local office.
Customers are indirectly subsadising the cost of delivery. Its a common practice, it used to happen at my other business address.”
“Brilliant service ,had parcel force to pick some some items from my sons accommodation in Cornwall before he goes traveling again ,we organised this transaction on a thurs evening the items were collected fri dinner time and then delivered to us in West Yorkshire on Tuesday afternoon ,brilliant service would defiantly use these guys again 😀 .”
“been waiting one week and 12 days instead 24h my parcel was traveling everywhere but not to my location, DO not recomend them box was damaged a lot that mean handling with it had to be very rough... never again”
“My parcel was sent back to vietnam!
For months we have been trying to find out why our parcel was sent all the way back to vietnam. Records show for whatever reason parcel force sent it down to England, held it there! No letter to say they had our parcel, and no customs letter either. We were assured on the phone that it is an automated service and letters were sent out that never arrived at our home. Now our parcel that we already paid 150$ to be sent to Scotland is back in Vietnam! Considering how parcelforce don't deliver north of Perth (we are in the highlands) non of this makes any sense!”
“Item brought from Ebay. Seller posted 48 hours delivery on 03/09/18. Post Office gave parcel to Royal Mail instead of Parcelforce. Parcelforce on-line tracking says it is in their possession. Telephone tracking says "it will be delivered today" - that was LAST Thursday. Parcelforce now say Royal Mail have parcel and they will not do anything until Royal mail transfers the parcel to them. Absolutely shoddy and appalling customer service! I give one star for the sole reason that I am un-able to give 0 or minus rating. I will never use Royal Mail or Parcelforce again. They deserve to go the same way that BHS went - and the sooner the better in my opinion.”
“Paid extra for Next Day - it was in the van and a couple of miles away but then they went back to depot. If I knew it was too much trouble to drive two miles I would go get it from him, so frustrating when you have to take another day off when it may or may not come.
I would avoid buying from any company using this courier to deliver, literally any other is more reliable.
Tracking then says driver could not find address but left a card. I wonder where.”
“In spite of staying in, the parcel force delivery left a card inside our back door. He cannot have rung the bell, nor shouted f he hadn't noticed it ( in the middle of the door!)
Now we have to stay in tomorrow as well. Very disappointed”
