“What a rubbish service. On two separate occasions I have waited for the delivery in vain, taking a day off from work. They send you a text message with expected delivery time which is completely meaningless. I rang customer service and was told the driver couldn't trace my address. I asked why they couldn't call me as I was waiting at home, was told they don't contact customers. Meanwhile their online tracker says the driver attempted delivery. You couldn't make this up. Unbelievably dreadful service. I will specifically ask the companies I buy items from not to use parcel force. Pity there is no option for half a star rating”
“Closed my damages claim without even informing me. The reason given my buyer did not respond to a questionnaire they sent him which he tells me he never received. All other evidence was provided including photos. Disgusting customer service.”
“Absolutely rubbish service. I order lots off Amazon and every other delivery company actually delivers and can use the lockbox or garage! Not parcel force though oh 3 times 3 different products and each time it goes back to the depot and the tracking card no. Is not written correctly EVER.
they can't even manage to tick the redeliver or pickup box. Absolutely shambles of a company!!!”
“awful service i was waiting a next day delivery and tracked my order it was out for delivery everyday for FIVE days not including weekend in between so really it took a week to arrive. parcel forces' excuse on tracking system failed to find but how come every other delivery service finds my address.
waiting another delivery from parcel force yesterday and guess what it didn't arrive again its out for delivery today so lets hope it arrives”
“Do Not use
Completely useless
Payed for insurance
£700 item destroyed
Was told it was a restricted item but it was not on there list
Denied refund!!!!!!
Thieving F******** B*********”
“You are thief and rubbish service sent 4 days ago 10 item received only 2 where are the other 8 I spent £48.00 in a minute and you steel in my parcel you are scum and plus I tried internet claim rubbish too I want my money back.”
“Lost my parcel but wouldn’t admit it for six days. By then too late to re-order. Avoid buying from companies which use Parcelforce. Customer service is non-existent!”
“Absolutely disgusted with parcel force service. I have been on the phone for a total of three hours to complaints and customer service (Carolin is especially rude and unhelpful) to get a parcel delivered that they claim I refused. After 3 hours of phone conversations and 3 promises it will be delivered it still hasn't turned up. They should be ashamed of themselves ! They did not reply or follow up my complaint.”
“I paid for next day delivery from Parcelforce as I am moving home and urgently need packing boxes. Have just checked with the company I purchased then from to be told that they are held up and will come tomorrow. What sort of service are you providing because it is rubbish. Next day should mean next day. Woe betide you if my boxes do not arrive”
“Absolute joke of a company. My parcel should of been delivered in between the hours of 19:00 & 20:00 and then Driver returned back to the depot and marked my item unable to be delivered at 17:00. I was then promised my item would be delivered the following day before noon only to find out that it has still not left the Depot the Company has now cost me a day and a half wage thanks to the negligence of there drivers that are too lazy to finish off their delivery routes. All I can say is that I will not be using this company ever again.”
“Courier didn’t bother to come- I booked day off to wait for him till 9pm- the website was saying he attempted collection at 3pm- but I didn’t get any note and it’s not possible because before and after 6 pm I contacted his depo and he was still due to come so obviously he is a liar!! Another one next day didn’t stick bar code so my parcel would get lost if I wouldn’t call there few times. Parcel didn’t arrive to its destination on time. The advisors promised me to send it “urgent service “ ( no I doubt even they have one) and that it will be on place by Friday it’s Monday today and it still didn’t arrive. I wanted to complain to their supervisor or manager but nobody called me back even I was promised that. Poor service +delays!!!”
“Delayed for two days they emailed me saying that they have attempted but couldn't locate my adress what a liar! Ive been all day at home waiting for my parcel...please to all companies using parcel force stop it if there an option of negative star i would klick 100 negative stars”
“Last 4 deliveries have been at least 2 days later than scheduled dates,waste time waiting for them.
Please companies give us the option not to have items delivered by Parcel Force.”
“Waited in when they said they would deliver... nothing arrived. Looked at the tracking record which said the parcel had been returned to the depot. Waited in another day, looked at the tracking which said they had attempted delivery...they hadn’t. I was at home and if they did attempt why didn’t they leave a card on either day. Rang them up and they said they would try and deliver again, then if no one was in they would leave it at the local post office. I looked at the tracking record and they had returned it to sender, even though on their website they say they hold on to it for 16 days. Can’t believe such a well known company provides such a poor service.”
“Had a parcel being delivered today and couldnt b in. Telephoned local branch waterwells glos. So helpful and obliging and made sure i was updated on where parcel was cant thank.them enough at local.office and driver thank u”
