“We paid an additional fee for Next Day delivery from ParcelForce, for a part we needed. It didn’t arrive next day, and no card left. We tracked it online, to find a note that said they were unable to deliver and it had been returned to the depot in Edinburgh. We phoned the depot, and were informed that the parcel hadn’t been delivered because the driver ran out of time! We asked about getting a refund for the extra we had paid for next day delivery, and were told that the sender would have to submit a claim! ParcelForce - if you can’t deliver for a next day service, you shouldn’t be advertising it, and if you don’t deliver because of a fault on your part, then a refund should be automatically triggered! We have advised the company not to use your service again. P.S. We do not live in a remote place. We live in a town not that far from Edinburgh!”
“This company got their name wrong.
Their name should be "Maybewe'llbringitforce". Apparently despite the fact that the parcel I was supposed to receive had not one, but TWO papers on top showing a full well printed address they said they couldn't deliver it because of "insufficient address". After calling them on Friday, saying they would deliver on Monday and that (after a very confusing phone call) the problem was solved, the same exact problem occurred. I had to call them again first and then had to find and call the depot in which my parcel was being held. I will never forget the "EH" of the operator after he repeated to me the right address, like I lived on top of a mountain, I'm in London zone 3 and, even thought they had it right, he was actin like that address didn't exist, asking me landmarks and ways that he can find me... How in the world do you do your job????? It's just one, deliver parcels, and can't read a map, can't even google it????
Eventually I was lucky, few hours after I fought with them at the phone, I coincidentally saw their van down my place and the driver hanging a couple of house ahead saying that the address on the system was wrong.
TWO sheets on a 25Kg box, with the full correct address on them.
I ordered a sticker from China, it got here easier and faster.”
“waiting for three days before Parcelforce finally decided to deliver to my local post office. Day one - text saying the deliver was mid afternoon. Dint show up. Day 2 a text showing another attempt to deliver - didn't show up. Weekend came and went and they tried out of office hours on Monday and then haver taken parcel to a post office but we don't know where? this is diabetic medical equipment and it is late. avoid these people as they don't deliver in any respect.”
“Early November 2020, posted parcel to New Zealand, it was going to be our first Christmas without three of our youngest grandchildren.
Parcelforce failed to deliver the parcel even though we were charged over £85 but the impact of knowing that the gifts which we had carefully chosen for them, and did not get, was so upsetting, I will never forget the upset this caused us over Christmas.
Parcelforce ran an investigation and confirmed the batch it was with is in Auckland and waiting for delivery.
Turn clock forward to March 2021,
dozens of emails later, only to get an automated generic replys no-one to talk to at Parcelforce, they are faceless and unaccountable!
Middle March 2021 a Parcelforce van pulls up outside and yes you guessed it the parcel was back with me. No explanation and all sweets chocolates missing, but gifts still in parcel ?
I have just received a cheque for the postage, no explanation, no apology.
There must be some kind of protection for the customer against Parcelforce.”
“Got no warning for delivery. Said delivery failed because nobody answered. Checked cameras and nobody ever showed up. So obviously no card. Just decided to check post office. If your stuff doesn't show up, check your area post office before bothering with these people. They will not give answers or updates. Went threw an entire day of rage over their incompetence.”
“Lost my package last year and STILL no refund.
I tried to send a package with them in September of 2020 that never arrived at its destination. I contacted several times and was told several times that things were moving slower due to COVID before they finally admitted they have no idea where my package is even though I sent it tracked. It's now April of 2021 and I'm just trying to get a refund for the package they lost but all I've been told for months is "We sincerely apologise for the lack of contact from our Claims department- I have emailed them this morning to request they contact you as soon as possible." While their customer service team is usually quick to respond, they clearly have no power to resolve the situation themselves and are essentially just middlemen.”
“Checked the parcel tracker and it said that they were unable to deliver again today and a card has been left to tell me what to do next!
Firstly I have waited here all day!! 2nd I have had no call card left I have checked inside the letterbox under the mat etc!!
I think that they never even attempted to deliver today! I’m guessing that they have far to many parcels to deliver so don’t want to try one that was a 2nd attempt!!!!! Sooooooo frustrating!!!!”
“got a text saying my parcel would be delivered between 14:46 and 15:46. never came. when I checked the parcel tracker it stated not delivered insufficient address information.”
“one week I was waiting for a package for Easter for my child no one was at my adress and no one left a card, my cameras did not register anyone, but this shi tty company says otherwise thank you for ruining Easter day
your employees are incompetent, saying that they were at the given address but the cameras in front of the gate did not register them”
“Had a delivery today
Spoke to both Kim and Paul based at the manchester depot and they were both exceptionally helpful
The driver Adrian was also very friendly and very helpful
No trouble at all”
“They appear totally incapable of taking any responsibility when they fail to deliver goods. Any investigation is of a minor form and flimsy at best. They are not worth considering if you are sending anything worth more than 50p”
“I sent two parcels, to my sister and my mum, in Cape Town, South Africa, as gifts on 7 January 2021. One was returned to me, many weeks later, "incorrect documentation". Very odd that, seeing that I sent it from a Post Office. The other is STILL sitting in Santiago, Chile. Misdirected. Have submitted a complaint, and a claim and I am just getting the run-around, the "oh we can't do anything" nonsense. Avoid at all costs.”
“Parcel force 24 express email this morning saying they are not going to deliver today as scheduled but tomorrow. Two days of my life disrupted from their lack of service. In future I shall seek not to make purchases from companies that do not offer an alternative delivery company (this is not the first time that Royal Mail and Parcel force have wasted my time.)”
“Disgusting service. They put a blank card through the letterbox as we were out. I found the tracking number from the seller's email and saw a comment I had been told to collect it from the Post Office. I visited 3 Post Offices without success then went to Parcelforce's depot in Netherfield. They were able to find out which PO had received it, although this information was not available on the website. I finally collected the parcel from a PO quite a distance from my home. The Postmaster there said I was lucky to have been given a card as often they don't bother so parcels aren't collected for weeks. Tracking down my parcel took two hours due to queuing. I was very angry as other courier services are so efficient and let you know when a parcel will be delivered - even the name of the driver in some cases. I sent a message to the seller telling him I wouldn't buy anything from him again if he used Parcelforce. Absolutely shocking service.”
“Absolutely useless. Sent two parcels on 7 January, gifts to my mum and sister in South Africa. Used a post office to send so. The first parcel returned to me because of "incorrect customs documentation", which should have been correct seeing as was sent from a post office. The second is STILL sitting in Santiago, Chile! Claims process terrible too as is the complaint services, both of which I'm attempting to use. Avoid using at all costs.”
“Why do Parcel FARCE!! Parcel FRAUDULENT!! Parcel FIND IT!! Parcel Flippant!! There are a few more I could write with F!!!!
Having dealt with this Incompetent, Disorganised, bad Management, untrained Customer Service, Linning their pockets Directors whose middle names are don't give a S!!!!T Company or should I say Dumbany!!
To have my items that I have owned for over 40 years smashed to smithereens on delivery. I pay 24 hour service I arrange collection I ask the driver if they can take great care (as we both have had other items broken) he looks me in the eyes and says yes but I can't guarantee what happens back at the depot! Off he drives bumping off the payment with no care of what he's carrying in the back and I then wait in anticipation, yes there it goes messages coming through to me with photos of my beloved items smashed into pieces and the only way they would end up like that is someone literally throwing them around hard several times, who the hell do they employ to not work but sabotage the goods, these people are vile and diabolical individuals. A delivery driver told me that if you put fragile on it then it will be thrown around harder and then laughed! Who the hell do these idiots think they are. Oh to pick them up and throw them around so they end up like my items. Maybe this Company should be on the Front News?! And why do you want one star as that is too many it should be - - -1 that's a big fat minus, still whatever we write they still get paid from the fat cats down to the plebs because the don't give a T..s!!!”
“Worst customer service ever experienced and still not sorted after 4 months! Sent parcel 28/11/20, when it wasn’t delivered within 10 days we asked where it was. Apparently they investigated but they didn’t know where it was and was lost but after a month they said they were going to redeliver back to us without contacting the recipients. A further month later it was delivered back to us with no explanation. After poor customer service and being made to feel like we were in the wrong from back and forth emails for months (as they don’t have a call centre) we were told we would be refunded but have yet to receive it nearly 4 months later”
